Wren Kitchens Opiniones 

100.686
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible customer service. I’ve spent almost two months chasing Wren simply to buy four additional folding backs for a wardrobe. After endless emails and calls, they now want me to record a video expl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The lovely Christian carcalea worked his magic as usual. His design was fab and looks amazing. Super smooth experience. The fitter was friendly and very very good. Waste collection all organis... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Tienda de muebles para dormitorio
  3. Reformas de cocina

Sobre Wren Kitchens

Escrito por la empresa

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Escrito por la empresa

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

101 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(100.686)

9299 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Where to start ... awful

Where to start, between the misinformation given about building work costs misquoting by over 6k, the misinformaiton given in store, the delays, and now chasing for over 2 months for snagging works and numerous failed installers (please note I can not request compensation or goodwill until this is resolved, which feels in my opinion like purposeful delays at this stage) I would not recommend this company to anyone. I had not wanted to get to this stage where I was leaving public reviews and wanted Wren to sort this out however to date they have failed to do so

24 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Georgia for all your help and…

Thank you Georgia for all your help and support today, I know the call got long but in the end what mattered most was a happy customer and satisfied. We did not want to lose out on what we discussed in the showroom and I am glad we came to viable resolution. Customer satisfaction is what it is all about

Many thanks and all the best

24 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivery on time of my new kitchen

The delivery team arrived on time at 8.15am after receiving a text message of their imminent arrival. The two guys brought the items for storage carefully. The items were stacked nearly in the space provided. They were polite and helpful at all times and nothing was any trouble for them even when they had slight problems getting the larger items into the room. I would recommend Wren for your kitchen or bedroom.

24 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I spoke to Amanda today on the phone…

I spoke to Amanda today on the phone regarding replacement items for my kithen. She was very helpful and made sure that I was happy with with everything we had discussed. She was very understanding and very kind. 10 out of 10 Amanda. Thankyou

24 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything about the appointment went…

Everything about the appointment went very smooth G Bowman was very professional, friendly smiling and polite and nothing was too much trouble he helped me with all my queries and put me at ease. A great asset to Wren

24 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID WREN

Disgraceful service by Wren once again , been without water and a sink for nearly 1 month so far , when their quartz team came and fitted the worktop and sink on Friday 21st August they failed (or decided not to see) that the composite sink was very badly damaged and cracked on the base but fitted it anyway. Now we are left again for a further 11 days until they can fit a replacement sink as they are “so busy”! Meanwhile our tap and plumbing can’t be connected before that date.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hello,

Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.

I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.

Warm Regards,
Daniela

Valorada con 5 estrellas sobre 5

C Smith was very helpful and polite I…

C Smith was very helpful and polite I was left feeling very happy I can't wait to see what she as put together for me

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hi Donna,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was very helpful and polite, and left you feeling happy. We hope you love what they've put together for you!

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

Wren home survey team

A Afzal arrived exactly when he said he would. He was very courteous and professional. He answered all the questions I asked. Impressed with Wren.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hi Paul,

We're so pleased to hear about your positive experience. It's wonderful that our team member arrived exactly when expected, was courteous and professional, and answered all your questions.

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

Mark R was very friendly and…

Mark R was very friendly and professional. He answered any questions I had and made things very clear

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hi Ciara,

We're delighted to hear about your positive experience. It's wonderful to know that Mark was friendly, professional, and made everything clear by answering all your questions. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

Just had to contact Wren Kitchens for…

Just had to contact Wren Kitchens for some replacement parts for my new kitchen. Richard in their call centre was spot on. Human, speedy and understood exactly what I required in a few minutes. 10/10. A happy customer!

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hi Mark,

We're so pleased to hear about your positive experience with our call centre. It's wonderful that Richard was speedy, and understood exactly what you required.

For any future replacement requests, the Wren App is the quickest and easiest way to order replacements and track progress in one place — helping you beat the queues and stay updated every step of the way.

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

Keiron smith

Keiron smith, was very helpful, arrived on time and took his time to explain how to make our kitchen work with some good suggestions.

23 de agosto de 2026
Opinión espontánea
Logotipo de Wren Kitchens

Respuesta de Wren Kitchens

Hi David,

We are delighted to hear about your positive experience with Keiron. It's wonderful to know they were helpful, arrived on time, and provided good suggestions to make your kitchen work.

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

The overall experiance was very good

The overall experiance was very good, i completed the online form to detail the issue, attached photo's. I was informed through a subsequent email you would contact me within two working days and you contacted me within 1 working day. Kay who contacted me was curtious, clear and helpful, and i wil recieve my replacement unit within 5 working days of logging the incident. Hence a very good experiance

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hi Alan,

We're so pleased to hear about your excellent experience. It's wonderful that our process was efficient and that Kay was courteous, clear, and helpful in resolving your issue. We appreciate your kind words!

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

I spoke to Ade and he turned my…

I spoke to Ade and he turned my problems into no problems. He was very good at listening and understanding what I needed and made me feel at ease that my order will be sorted.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hi Evita,

We are so pleased to hear about your positive experience. It's wonderful that Ade was very good at listening and understanding your needs, making you feel at ease that your order would be sorted.

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

Richard was helpful

Richard was helpful, very polite and professional and solved my query,

24 de agosto de 2026
Opinión espontánea
Logotipo de Wren Kitchens

Respuesta de Wren Kitchens

Hi Helen,

We're delighted to hear about your positive experience! It's wonderful to know that Richard was helpful, very polite, and professional, and successfully resolved your query. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

Thank you to Ade!

I appreciate the call back service. It saved me waiting over 40 minutes in the call queue. Ade was super helpful and efficient in his service. He quickly got to the bottom of the issue and helped me get the support I needed.
Thank you!

24 de agosto de 2026
Opinión espontánea
Logotipo de Wren Kitchens

Respuesta de Wren Kitchens

Hello,

We are so pleased to hear about your positive experience. It's wonderful that the call-back service saved you time and that Ade was super helpful and efficient in resolving your issue.

Warm Regards,
Daniela
Wren Kitchens

Valorada con 5 estrellas sobre 5

Order No 50383572 Rachel & Zak


Order No 50383572 Rachel & Zak
They both were very polite and all the units were unloaded into my garage.

24 de agosto de 2026
Opinión espontánea
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Respuesta de Wren Kitchens

Hi Gary,

We're delighted to hear that our team members were polite and that all your units were unloaded into your garage. Thank you for sharing your positive experience!

Warm Regards,
Sam
Wren Kitchens

Valorada con 5 estrellas sobre 5

Excellent

I spoke to Sam re ordering some drawer fronts she made everything easy ! Great Service

24 de agosto de 2026
Opinión espontánea
Logotipo de Wren Kitchens

Respuesta de Wren Kitchens

Hello,

We're delighted to hear about your positive experience! It's wonderful to know that Sam made everything easy for you when ordering drawer fronts. We appreciate your kind words about our great service.

Warm Regards,
Daniela
Wren Kitchens

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