We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... Ver más
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Terrible customer service. I’ve spent almost two months chasing Wren simply to buy four additional folding backs for a wardrobe. After endless emails and calls, they now want me to record a video expl... Ver más
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The lovely Christian carcalea worked his magic as usual. His design was fab and looks amazing. Super smooth experience. The fitter was friendly and very very good. Waste collection all organis... Ver más
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Información sobre la empresa
Sobre Wren Kitchens
Escrito por la empresa
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Escrito por la empresa
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Información de contacto
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Reino Unido
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4,4
Excelente
101 mil opiniones
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Lovely chap came to measure up
Lovely chap came to measure up. Tricky room as it’s a curved space. Was very thorough and careful and really friendly and personable.
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Sue,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was thorough, careful, friendly, and personable, especially with a tricky curved space.
Warm Regards,
Daniela
Wren Kitchens
Excellent service
M Rennolds was very friendly and helpful answering our questions and concerns about the work. Conducted his job without any disruptions to our day. Very professional and respectful.
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi David,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was friendly and helpful, addressing your questions and concerns without disruption. We're glad they were professional and respectful.
Warm Regards,
Sam
Wren Kitchens
A score of 1 is pushing it
A score of 1 is pushing it. Avoid Wren. Worktops arrived not matching sample in store and we were basically told to accept that. We offered wren 2 resolution offers including choosing an alternative worktop keeping the business with wren or removing the worktops from the order. They informed they couldn’t do any of these and offered a discounted purchase if a 2nd!!! Disgusting. Avoid.
13 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Good Afternoon,
We’re sorry to hear about your experience and would like to help put things right. I’ve sent a request via Trustpilot for your order details, could you please send us your order details so we can look into this and come back to you with an update?
Warm Regards,
Sam
Wren Kitchens
Amazing delivery experience
Amazing delivery experience. It wasn’t an easy one, we live on the third floor without a lift. The team were able to carry everything up, without disrupting the neighbours. Thank you to Eliot and the team!
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Leila,
We're thrilled to hear about your amazing delivery experience, especially given the challenges of a third-floor delivery without a lift. It's fantastic that our team was able to handle everything so smoothly and respectfully. Thank you for sharing your positive feedback!
Warm Regards,
Sam
Wren Kitchens
Jordan had been very help at correcting…
Jordan had been very help at correcting a problem which I should have been told about at the design stage
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Christine,
We're delighted to hear that our team member was able to assist you in resolving the issue. We appreciate you bringing this to our attention and value your feedback.
Warm Regards,
Sam
Wren Kitchens
Tap replacement made easy with Amanda
Amanda called back and was very helpful in ordering a replacement for a damage tap. Very easy & timely which is appreciated.
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Ashleigh,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was very helpful in ordering a replacement and that the process was easy and timely. Thank you for your kind feedback.
Warm Regards,
Sam
Wren Kitchens
After 8 years of loving my Wren kitchen…
After 8 years of loving my Wren kitchen I was quite upset to notice that the plastic covering for the doors etc is starting to bubble up. I contacted Wren and was put through to a lovely chap called Samuel. Samuel was very interested in my problem and could see from the video call exactly what the issue is and assured me that the issue is still covered by my 10 year warranty. He has recommended replacing all of the visible parts of my kitchen because they do not make that exact style any more. Samuel has ordered the replacements without any quibbling and he has arranged a very fair amount of money for me towards paying to have the replacements fitted. It is so nice to be be treated as a valuable customer instead of just a number. So far, I cannot fault the after sales service I have had from Wren.
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Rosalyn,
We are so pleased to hear about the exceptional support you received. It's wonderful that our team member demonstrated such remarkable patience and helped you explore all options for resolving the situation. We appreciate your kind words and are glad to know you feel well-supported during this time.
Warm Regards,
Sam
Wren Kitchens
Good call back option operator very…
Good call back option operator very knowledgeable and help full well recommended 👍
7 de julio de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Karl,
We're delighted to hear about your positive experience with our call back option! It's wonderful to know that our team member was knowledgeable and helpful. Thank you for your kind recommendation!
Warm Regards,
Sam
Wren Kitchens
Surveyor kept me up to date on arrival…
Surveyor kept me up to date on arrival time, arriving early. Very helpful with minimal disruption.
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Clare,
We're delighted to hear about your positive experience! It's wonderful to know that our surveyor kept you informed, arrived promptly, and was very helpful with minimal disruption. Thank you for your kind feedback.
Warm Regards,
Sam
Wren Kitchens
Exceptional service by Amanda
Exceptional service by Amanda. Methodical and spoke through the whole process. Cannot praise enough
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Stuart,
We're so pleased to hear about your exceptional experience with our team member. It's wonderful to know they were methodical and communicative throughout the process. We truly appreciate your high praise!
Warm Regards,
Sam
Wren Kitchens
Respuesta de Wren Kitchens
Good Afternoon,
Thank you for your 5* review!
Warm Regards,
Sam
Wren Kitchens
Mike McCarthy kitchen measurement
Mike McCarthy came to measure for a new kitchen. He was on time polite and helpful. He done a thorough job and took his time detailing everything. Very pleased
23 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Gareth,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was on time, polite, and helpful, and took their time detailing everything.
Warm Regards,
Sam
Wren Kitchens
Where to start ... awful
Where to start, between the misinformation given about building work costs misquoting by over 6k, the misinformaiton given in store, the delays, and now chasing for over 2 months for snagging works and numerous failed installers (please note I can not request compensation or goodwill until this is resolved, which feels in my opinion like purposeful delays at this stage) I would not recommend this company to anyone. I had not wanted to get to this stage where I was leaving public reviews and wanted Wren to sort this out however to date they have failed to do so
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Eilis,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Sam
Wren Kitchens
Professional and efficient
Professional and efficient - sorted my issue ok straight away. Thnak you!
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Jane,
We're delighted to hear about your positive experience! It's wonderful to know that your issue was sorted out straight away in a professional and efficient manner. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
Thank you Georgia for all your help and…
Thank you Georgia for all your help and support today, I know the call got long but in the end what mattered most was a happy customer and satisfied. We did not want to lose out on what we discussed in the showroom and I am glad we came to viable resolution. Customer satisfaction is what it is all about
Many thanks and all the best
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Mr Amin,
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they provided such great help and support, ensuring a viable resolution. We appreciate your kind words!
Warm Regards,
Sam
Wren Kitchens
Delivery on time of my new kitchen
The delivery team arrived on time at 8.15am after receiving a text message of their imminent arrival. The two guys brought the items for storage carefully. The items were stacked nearly in the space provided. They were polite and helpful at all times and nothing was any trouble for them even when they had slight problems getting the larger items into the room. I would recommend Wren for your kitchen or bedroom.
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Peter,
We are so pleased to hear about your excellent delivery experience. It's wonderful that our delivery team was on time, careful, polite, and helpful, even with larger items.
Warm Regards,
Sam
Wren Kitchens
Respuesta de Wren Kitchens
Hi Fiona,
We truly appreciate your kind words and are so pleased to hear that you experienced friendly, punctual, and informative service. Thank you for your positive feedback!
Warm Regards,
Sam
Wren Kitchens
I spoke to Amanda today on the phone…
I spoke to Amanda today on the phone regarding replacement items for my kithen. She was very helpful and made sure that I was happy with with everything we had discussed. She was very understanding and very kind. 10 out of 10 Amanda. Thankyou
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Eve,
We are so pleased to hear about your positive experience with our team member. We appreciate your kind words and are happy that you were satisfied with the discussion.
Warm Regards,
Sam
Wren Kitchens
Everything about the appointment went…
Everything about the appointment went very smooth G Bowman was very professional, friendly smiling and polite and nothing was too much trouble he helped me with all my queries and put me at ease. A great asset to Wren
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hi Lesley,
We're so pleased to hear about your positive experience. It's wonderful that your appointment went smoothly, and that our team member was professional, friendly, and helpful, putting you at ease.
Warm Regards,
Sam
Wren Kitchens
AVOID WREN
Disgraceful service by Wren once again , been without water and a sink for nearly 1 month so far , when their quartz team came and fitted the worktop and sink on Friday 21st August they failed (or decided not to see) that the composite sink was very badly damaged and cracked on the base but fitted it anyway. Now we are left again for a further 11 days until they can fit a replacement sink as they are “so busy”! Meanwhile our tap and plumbing can’t be connected before that date.
24 de agosto de 2026
Opinión espontánea
Respuesta de Wren Kitchens
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
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