Overall great experience. Initial showroom appointment was dragged out too long by a friendly but way too chatty sales person, who preferred talking over listening. This person has since left the comp... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Overall great experience. Initial showroom appointment was dragged out too long by a friendly but way too chatty sales person, who preferred talking over listening. This person has since left the comp... Ver más
La empresa ha respondido
I was kept well-informed on email & text re delivery. Around 6.30am today I was updated with a window time for delivery. The two gents then rang ahead about 30mins before arriving. L Kenny & P Wals... Ver más
La empresa ha respondido
J Taylor was in contact promptly ahead of our appointment to let us know when he would arrive. He arrived on time and took all necessary measurements, photos etc. He checked with us regarding various... Ver más
La empresa ha respondido
We used Wren previously for two fitted wardrobes and had no issues. However, we moved house this year and decided to use them again. From start to finish, it has been a nightmare. This inclu... Ver más
La empresa ha respondido
Escrito por la empresa
Escrito por la empresa

The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The delivery drivers were on time and were so helpful I. Putting all the pieces of the kitchen where I wanted them for storage until the fitter comes
I cannot fault wren from customer service to delivery they have all been fantastic
Had an issue where the cabinets delivered were not as intended due to last minute changes. While there was a long wait time on the call, Liam was very helpful to resolve my issue with delivery expected next week. Big thank you.
We trusted WREN.
I really wish we hadn’t.
The kitchen designer did a wonderful job, catering for specific needs and we believed WREN had a good reputation.
They said for a seamless experience we could have it installed by one of their TRUSTED installers.
We specifically asked if this trusted installer was qualified and able to do other kitchen bits (floor, painting, electrics etc). Absolutely, was the reply. We vet them and you should have complete faith in them as a result.
What was way WAY worse was the how WREN treated us. They were happy to take our money, what they were not willing to do however, was to come down and see for themselves, the bad job their ‘trusted’ installer had done.
They even dared suggest the worktop damage were from ‘scratches’ made POST installation which was absolutely untrue.
I would like to post pics here so you could see for yourself, but can’t work out how.
Bottom line, worktops that are not sealed. Cabinets that are not straight. Floor tiles not set even. Wonky sockets.
Oh the list is not even finished here …
In short, do I recommend WREN?
would I suggest you trust them and believe them when they talk finely about TRUSTED installers?
What do you think?
Ps regardless of any trite response from WREN, my suggestion is, get your own installer..and don’t think Wren will look to even sorting out problems with the Wren contracted work. They NEVER did sort out ours. Just pretended we must have caused it!!!
Shame on them.
A hadnum come pit and done a great service
Richard was really helpful. He helped solved my enquiry quickly.
I had to get a couple of additional pieces, due to damage and a change in door size, due to change in layout. I was told i could do in app, but thought better to discuss in person.
There was a long wait due to how busy Wren were, but the system called me back. It was well with the wait though, discussing the parts with Richard, dimensions and sharing a video of the kitchen my builder sent meant, he know exactly what was needed.
Richard was excellent to deal with, knew exactly my layout and the bits that needed ordering and made it a very simple and stress free process. Even with the wait, I'd highly recommend phoning and speaking in person to an assistant.
M Rawlison came to measure up our kitchen today. He was very knowledgeable and had good recommendations that we hadn’t thought about.
He was on time, polite and friendly.

Respuesta de Wren Kitchens
Excellent customer service, the surveyor, T Marks, was very professional and explained everything clearly and advised on next steps.

Respuesta de Wren Kitchens
Zaid was very personable. He efficiently measured up three rooms made us feel comfortable by explaining the process. We would recommend him. A credit to the company.

Respuesta de Wren Kitchens
Crystal was polite and made ordering the missing parts so easy. I was kept up to date with the ordering and delivery prosses all the way from ordering to delivery.
This is not the first time that I have been in touch with the customer service and each time they were easy to talk to, no fuss and I would recommend them to anyone at anytime.

Respuesta de Wren Kitchens
Richard was very polite, professional, explained everything he had to do and a pleasure to meet him, thank you

Respuesta de Wren Kitchens
Arrived on time , friendly knowledgeable helpful

Respuesta de Wren Kitchens
How amazing was the 2 guys that came today friendly and did an absolute amazing job on fitting my Quartz worktops i will give them 100% recommendation to come and fit your Quartz worktops and I would like to thank you again for doing such an amazing job we can now start to enjoy our beautiful kitchen thanks to theses 2 fantastic men

Respuesta de Wren Kitchens
Lee was very helpful, and was polite and professional for the duration of our measure up appointment. He showed true expertise with appliance regulations and flexibility with remeasuring, due to ongoing renovation work. We would highly recommend L. barrington.

Respuesta de Wren Kitchens
Both Laura and Amanda, dealt with our concerns promptly and in a polite manner. They were both super friendly, knowledgeable about the product and the options available to enable a satisfactory resolution.
Real credit to Amanda and Laura that they are so approachable.

Respuesta de Wren Kitchens
Great communication throughout, very happy with the service from J.J. Samuel.

Respuesta de Wren Kitchens
50297144
Large order delivered at time arranged.
Delivered by S Daley and colleague.
They were helpful and polite placing the items as requested in 3 different places.
Parked and drove with care down our drive. Ordered in Ashton served by AJ 07756594973. We look forward to seeing it assembled.

Respuesta de Wren Kitchens
L Barrington was very thorough in his planning and measurements. He explained the process and legal requirements for the placement of appliances and units. L Barrington was very transparent about remeasures for the alterations/building work currently being conducted. Overall, he was very polite, helpful, and is a credit to the company.

Respuesta de Wren Kitchens
Jordan Taylor was excellent. Great support and advice

Respuesta de Wren Kitchens
Enzo Quartz work top fitted today by Sam Lewis and his brother.
Excellent service, from arrival to finish. Fantastic attention to detail and understanding.
Very professional whilst being really friendly good guys. Would highly recommend Sam to anyone.

Respuesta de Wren Kitchens
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.