Wrisk HQ Opiniones 53

I initially went with WRISK Land Rover Insurance between April 2024 and April 2025. I liked the package they provided, at an acceptable premium.

Due to increased premiums in April 2025 I went back to my previous insurer for 12 months.

Once again, in 2026, increased premiums caused me to look around and once again I received an acceptable quote from Wrisk Land Rover Insurance (and arranged for this to take effect).

On the day the new policy started I was asked for proof of my No Claims Bonus. Duly provided a document I had been issued with a few days earlier.

I then received an email from Jess at ‘Client Care’ (that’s a joke). Stated my NCB document was not acceptable as there was a gap of a few days. Then also requested I provided details of a non- fault claim which went back to before I was previously insured by WRISK themselves ‘and I was threatened with increased premiums’.

Not happy but went to the trouble of getting updated documentation as requested and replied to Jess suggesting she checked her own records.

No response from Jess so, through on-line agent chat, I confirmed this revised documentation met their criteria (and have a screen shot to prove that). I have to say that Louise, the on-line agent was good at her job and actually gave me some reassurance in their competence.

Then following that, at end of working day (so that I couldn’t respond) I received an email from ‘Jon’ (Client Care again) responding to my previous email to Jess. This email made no sense and demonstrated that Jon had not read my email properly and had not checked their own records.

I wanted to submit a formal public complaint but cannot do so outside of office hours!!!

If this is the way they handle things I have no confidence in them should I ever need to make a claim.

I cannot recommend this company, from this experience, and I shall be reviewing my situation with immediate effect. I will also ensure The Range Rover Owners Club is made aware.

Having initially given a one star review, due to the incompetence of two members of ‘Client Care’ staff, I have been contacted by a Complaints Officer and discussed the issues. Nicole fully accepted the points I raised and made a meaningful apology. She had reviewed all the correspondence, reviewed their records and identified the failings for herself. She has provided me with an email confirming satisfaction with the documentation I had submitted and has undertaken to speak with both Jess and Jon and discuss the learning arising. I feel much better having been able to discuss my complaint, in person, and receive an appropriate apology. Obviously I should not have been put in this position in the first place. I have increased the star rating of my review to reflect this.

Spoke with Kellie today to set up my car insurance. I was very impressed with her professionalism and also her friendly and approachable manner. Thank you Kellie !

Great service from Kelly. She saved me money and the whole process was super easy and efficient. Great job.

Great customer service from Connie. Thank you Connie for guiding me patiently on the website when buying the insurance. Your competence combined with kindness made the whole process easy and enjoyable. I also thank the company for the subscription amount. Affordable amount indeed. I would definitely recommend this company.

Kellie was fantastic helping me with the 5-day BMW driveway insurance, thank you!

I appreciate the simplicity of the product. The policy is clear and easy to understand, the service is professional and efficient, and the overall experience is smooth and reassuring. It provides genuine peace of mind.

First Class efficient service
Highly Recommended

I have changed my car and the process was extremely straightforward.

Easy app to use and updating information was very straightforward and also contact by telephone is available and competitive pricing.
Thankyou

Helpful, professional and kind.
Got exactly the cover I needed without having to deal with any ‘upselling’ techniques used by other companies.

I’ve been with this insurance company for over two years, I really can’t complain with the level of service I have received. If I ever need car insurance in the future I will definitely be calling them.

I recently took out a car insurance policy with Mercedes-Benz, and I couldn’t be happier with the service I received. My advisor, Kellie, was absolutely outstanding from start to finish. She was clear, patient, and incredibly understanding throughout the entire process.

Kellie took the time to explain all the details of the policy in a way that was easy to understand, answering all my questions with confidence and clarity. Her professionalism and friendly approach made the experience smooth and stress-free.

It’s rare to come across such excellent customer service these days, and Kellie truly went above and beyond. I feel confident in my choice of insurance, and it’s largely thanks to her guidance and support.

Highly recommended!

Renewed my car insurance via Mercedes. Spoke to Kelly extremely professional and knowledgeable of the Insurance policy and products they provide she was so endearing and she’s a credit to the company as I have renewed again with Mercedes regarding my insurance company. The cost I was appreciative of and I understood the extras they provide. I have been with Mercedes for the past six years and neve had an issue. Being with Mercedes Insurance is a huge piece of mind. They deal with all of my Service saying Car issues. So main dealership to Insurance they exceed time in the customer service and it gives me as a customer bit car service any photo issues to Insurance huge peace of mind as you are treated with the same kindness the same respect any of us would want to see and expect I have written countless views from Mercedes in Marsh Barton Exeter Devon and they have never ever faulted with the excelling in customer service from manager to apologise if I being rude to the guys to sweep the floor in the service rooms every single one of them gives you 100% courtesy and respect so I hope any of you decide what to buy Mercedes and user main dealershipthey are there for you and they are not to take your money but they ought to give you advice with anything and everything down to lovely ladies in reception when you booking an appointment so it’s a five star treatment all the way through five guys you excel yourselves and you continue to do so since I’ve known you in 2015

Jay was very polite well manured and great in communicating helped me every step of the way with my policy it was a pleasure speaking with him. You need more people like Jay to work with you as he has a lot of patience and even repeated some details to me that I didn’t fully understand with so much politeness.

Hi have just took insurance out on my Range Rover Evoquie with this company very straight forward to do on line my other insurance provider was sky high for next year I was told about land rover insurance so I gave it a go my new policy has been emailed to me I have 9 years plus no claims I read all the reviews some good some bad let’s see how we go

Have had two cars insured with Mercedes insurance for 15 years . I have 25 years NCD and have had one minor no fault claim when another driver hit my wing mirror. I am a 58 year old professional living in a low risk post code. My renewal through Wrisk has increased my premium from under £400 last year to a monthly quote that equates to £1950 per year. When I called to ask if there had been an error was treated offhandedly by customer services who said there could not have been an error and that this was their position and all but hung up. Terrible terrible mistake by Mercedes

Absolute joke of an Insurance company to put it politely. Insuredy car through BMW ‘Flex’ car insurance. They advertise that the product is a rolling subscription service and changes can be applied to the ‘subscription’ at anytime unlike a normal 12 month Policy. My 50/50 claim was finally over five years old so I called them to remove it. Was told lies on recorded calls that the claim has no bearing on my price. Requoted on their site and managed to save £10 a month removing said claim. Tried to raise a formal complaint and Phil Jenkinson (Complaints and Fraud Manager) who couldn’t be bothered to call me back, decided to send me a ‘Final Response’ again stating (after I just saved £10 a month removing the claim) that apparently it has no bearing on my price!! Tried to call to speak to Phil’s manager was outright refused and told more lies on a recorded call. Advisor claimed she was trying to ‘de-escalate’ the situation and all she did was make it worse by gaslighting their customer. So in response they then decided to cancel my Policy with 7 days notice. The service I received was absolutely abysmal and their was no professionalism and just attempted to sweep the situation under the rug and ignore my email response. Don’t even waste your money with this Company. Literally tried to stop me saving £120+

After 19 years as a customer of Mercedes insurance and with only one claim for a broken windscreen and no points on my licence, after Wrisk took over the Mercedes account, they declined to renew my insurance based on my address. There is nothing wrong with my address and I was able to get quotes from all the major insurers with absolutely no problems. Looking at other complaints about this company I am wondering of it is age profiling. I am 76. It is of course illegal to discriminate on age. Are they using address as an excuse. Awful company, just do not use.

The staff member that I called with was efficient, thoughtful and very helpful.