Absolutely brilliant service from Yard Direct. The Keylite windows arrived exactly as ordered and the delivery was very quick. The quality of the windows is excellent and everything was well package... Ver más
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Consulta las opiniones de los clientes
Was struggling to get accurate purchase of windows and flashings .yard direct had a chat line and the guy helped me with the purchase efficiently great price too .really pleased 👍.
Purchases 9 skylight windows . Order was simple and communication . Yard didn’t stock the items and came from velux themself . The delivery driver dropped all 9windows from his truck tail lift . I... Ver más
La empresa ha respondido
A big "Thank you" to James who was most helpful and friendly when guiding us through the choice of the right window to replace our old Roto loft window and more recently in replacing the damaged blind... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
YARD Direct is one of the biggest UK suppliers of VELUX Roof Windows and has it's own brand of budget YARDLITE Roof Windows, plus Roof Lanterns and accessories. We are the only company that specialises in these products. It's what we do day in day out and you'll receive expert advice on your project whether it's a window replacement or a loft conversion. Our prices are extremely competitive and we have a price beat promise to back this up. Our friendly, knowledgeable team are here mon-fri 8am-10pm and sat 9am-1pm to help with any enquiry.
Información de contacto
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, Reino Unido
- 01786357252
- sales@yarddirect.com
- www.yarddirect.com
4,9
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Great service and very pleasant to deal…
Great service and very pleasant to deal with. I had to return one of the 3 lots I had ordered and James dealt with this in a very professional and friendly manner. All of my orders were delivered on time and in great condition. This is a very solid and trustworthy company.
12 de agosto de 2024
Respuesta de YARD Direct
Good Morning George!
Thank you for taking the time to share your positive experience with us, we are delighted to hear you where impressed by our service, it's fantastic that you mentioned James, he's great and so are all of our team! I'll make sure to pass your comments onto James. We're glad you had a fantastic experience overall with us. Please don't hesitate to contact us in future for any inquiries you may have.
And thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Goods delivered promptly at a fair price but
The OEM goods were delivered promptly by Yard at a fair price. I was a little disappointed with the after sales advice provided by Yard which didn’t provide all the answers I needed. I had to contact the OEM to get more information and help.
12 de agosto de 2024
Respuesta de YARD Direct
Good Afternoon,
I am sorry to hear your experience with us was less than stellar and wasn't up to the standards that we strive to offer to all of our customers. We will have a look into providing more information about the products you purchased and other products we deem have insufficient information in their descriptions. This isn't the norm for our team to be unhelpful when asking for information. We are glad however you have now received the information you required from VELUX themselves. We hope this does not deter you from inquiring with us.
Please don't hesitate to contact us in future for any inquiries you may have and thanks for choosing YARD.
Kind Regards,
Rory - Marketing
Great company to deal with and a great…
Great company to deal with and a great product at an excellent price. Fitted easily and the quality is as good as much more expensive equivalents. Will certainly use YARD Direct again.
12 de agosto de 2024
Respuesta de YARD Direct
Hi Gary,
Thank you for taking the time to share your positive experience with us, we're glad you where impressed with our services and we hope to hear from you again sometime in future! Please don't hesitate to contact us in future for any inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Respuesta de YARD Direct
Good Afternoon Geoff,
Thank you for taking the time to share your positive experience with us, we're very happy to hear what you thought about our service. Please don't hesitate to contact us in future for any inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
EXCELLENT COMPANY
I found Yard Direct to be an excellent company to deal with. I ordered Velux windows and blinds on a Friday and they were delivered the next Wednesday.
Their website is very good, the prices are the best, the staff really helpful and good communication.
What more could you ask for?
30 de agosto de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Afternoon Malcolm,
Thank you for taking the time to share your positive experience with us. We're very happy to be hearing about your opinions on our website and our teams service. We really appreciate your feedback. Please don't hesitate to contact us in future if you have any other inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Best price but awaiting delivery yet.
Best price, helpful sales team, easy checkout. Could be 5 stars but not received the goods yet so it would be foolish to rate high at this point.
28 de agosto de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Morning Paul,
Thanks for taking the time to write a review, feedback is invaluable. Thank you also for your time on the phone this morning to discuss your order.
I am pleased that once we took a look at the email closer you could see the delivery dates on the ETA email. They are under the individual products in case products have different lead times which is quite often the case although it is not the case with your order.
I totally understand you cannot give a full review until the products arrive. We send review invitations at the point of order to review our service so far with things such as price, advice and website usability. We then send separate invitations to review the products.
I hope this all makes sense but if you have any further questions then please do get in touch. You can reach me Monday-Friday from 08:30 to 17:00 on the number I called from this morning.
Kind Regards,
James & The YARD Team
james new exactly what was required for…
james new exactly what was required for replacement install and changed it to be the correct material required would definitely recommend
23 de julio de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Afternoon Graeme,
Thank you for taking the time to share your positive experience with us, James will be delighted to be hearing all this, I will make sure this is passed across to him. Please don't hesitate to contact us in future for any further inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Great price, but poor delivery from Velux
The online ordering process was easy and straightforward to follow. Unfortunately, Velux failed to show the full delivery address on their shipping label resulting in a failed delivery by Parcel Force. Fortunately I was able to use the tracking ID to contact Parcel Force and provide my full address for redelivery.
8 de agosto de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Stephen,
Thank you for taking the time to share your experience with us, we apologise about the slight miscommunication with VELUX on that behalf, we aren't quite sure what happened there as all the details where correct on our end. Glad to hear you where able to sort it though! Please don't hesitate to contact us in future for any further inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Ross very good to deal with
2 de agosto de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Morning James,
Thank you for taking the time to share your experience with us! Ross is on fire with our customers! I will be sure to pass your positive comments across to him, I'm sure he'll be delighted to hear them. Please don't hesitate to contact us in future for any further inquiries!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Really great windows at a good price
Really great windows at a good price. They were very helpful in figuring out what we needed. Arrived very quickly and were easy to fit. Look great and feel solid.
12 de julio de 2024
Respuesta de YARD Direct
Good Morning Peter,
Thank you for sharing your positive experience with us! We're glad to be hearing about your experience with our competitive pricing and how quick our delivery was. Please don't hesitate to contact us in future for any further inquiries!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Great service.
15 de julio de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Afternoon Alan,
Thanks for taking the time to share your positive experience with our team & our service with us, it's much appreciated. Please don't hesitate to contact us in future with any other inquiries you have.
Thanks for choosing YARD.
Kind Regards,
Rory - Marketing
Company staffs very helpful and…
Company staffs very helpful and polite,and nothing was too much trouble.
24 de julio de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Morning Steven!
Thank you for taking the time to share your positive experience with us! I'm delighted to hear you where impressed by how polite our team was to you and how easy you found our process from ordering to delivery. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD,
Kind Regards,
Rory - Marketing
It’s been three days since I’ve ordered…
It’s been three days since I’ve ordered and I’ve received 2 emails about “good service” yet I’ve not even received an invoice or even a delivery date.
17 de julio de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Nick,
I just tried to call you, but I could not reach you.
Thank you so much for your honest feedback. I have looked into your order to understand the issue. Your order was placed on July 16th, just a day before your review. As noted, our lead times for Keylite products are typically 3-5 working days. We send automated feedback emails for customers to review the service provided during their purchasing process.
Our website is designed for retail purposes, and we collaborate with partner businesses offline to issue VAT invoices. Your order confirmation serves as your receipt of payment, and you will receive updates throughout the delivery process. Since it has now been two days, our system has issued an ETA for your order, and a member of our team will provide a VAT invoice, as you requested.
We are always striving to improve our service, and your feedback is invaluable in helping us maintain and enhance the quality of our offerings.
We are glad to hear that everything has arrived now however and apologies for the slight misunderstanding.
Thanks once again for providing us with this feedback.
Best regards,
Lawrie Fraser
Head of E-Commerce & Digital
Great Prices, great service
Found Yard whilst looking for a supplier for Velux roof windows. Found them to be a good deal cheaper than the direct Velux site. Easy to use web site to select products. I received a confirmation phone call next working day (I ordered online in the evening) advising delivery date. Was kept in touch with delivery confirmation (Unfortunately Velux's delivery company rescheduled to a day later than first advised but Yard were on it keeping me informed. Definitely recommend them.
1 de julio de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Afternoon Chris!
Thank you for taking the time to leave us such a positive review! It's so exciting to hear about your experience with us and how happy you where with it! I'll be sure to let our team know of your experience! If you have any future inquiries please don't hesitate to contact us!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Ordering Solar Blinds
Had lots of problems to start with as we had older windows. The guys were really patient and helpful to make sure we had the correct Solar Blinds. Will be using them again.
8 de julio de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Bailey,
Thank you very much for taking the time out your day to leave us with such a kind review.
We are super excited to hear you are happy with our service! We look forward to working with you again in the future!
Please let me know if we can be of any further assistance. Have a lovely day.
Many Thanks,
YARD Direct,
Marketing & E-Commerce
Roof window
Informative telephone conversation and spot on customer service. Thank you.
2 de julio de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Morning Billly,
Thank you for taking the time to leave us this positive review! We're very happy to hear about your positive experience with our phonelines and advisory from our team! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Respuesta de YARD Direct
Hi there,
Thank you for your positive review! It's great to hear that you where impressed by our service from our little team here at YARD! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Best value
I did a lot of research when looking for a replacement Velux skylight. All the good things I read about Yard Direct here on Trustpilot turned out to be true. They were extremely helpful with my initial product enquiries, the ordering process was painless and the delivery date was as promised. Add to that a very competitive price with an extra 5% discount. If it were possible to give more than five stars I would.
10 de junio de 2024
Respuesta de YARD Direct
Good Morning Larry,
Thank you for sharing your positive experience with us! This is very exciting to hear all these positive comments on our services, this is what helps our team strive to improve every day. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Very good price
Very good price. They beat all the other supplires for me. Thanks Ross
11 de junio de 2024
Respuesta de YARD Direct
Hi there!
Thank you for taking the time to share such a positive review with us! We're glad to hear our team & ross helped you out! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Respuesta de YARD Direct
Morning Grafton,
Thank you very much for taking the time out your day to leave us with such a kind review. Your kind words are very motivating for us to hear.
We are glad you are enjoying our service so far, and we hope to continue this forward through to delivery and aftercare. Please let me know if you any further questions or require any further assistance.
Many Thanks,
Lawrie
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