Absolutely brilliant service from Yard Direct. The Keylite windows arrived exactly as ordered and the delivery was very quick. The quality of the windows is excellent and everything was well package... Ver más
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Consulta las opiniones de los clientes
Was struggling to get accurate purchase of windows and flashings .yard direct had a chat line and the guy helped me with the purchase efficiently great price too .really pleased 👍.
Purchases 9 skylight windows . Order was simple and communication . Yard didn’t stock the items and came from velux themself . The delivery driver dropped all 9windows from his truck tail lift . I... Ver más
La empresa ha respondido
A big "Thank you" to James who was most helpful and friendly when guiding us through the choice of the right window to replace our old Roto loft window and more recently in replacing the damaged blind... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
YARD Direct is one of the biggest UK suppliers of VELUX Roof Windows and has it's own brand of budget YARDLITE Roof Windows, plus Roof Lanterns and accessories. We are the only company that specialises in these products. It's what we do day in day out and you'll receive expert advice on your project whether it's a window replacement or a loft conversion. Our prices are extremely competitive and we have a price beat promise to back this up. Our friendly, knowledgeable team are here mon-fri 8am-10pm and sat 9am-1pm to help with any enquiry.
Información de contacto
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, Reino Unido
- 01786357252
- sales@yarddirect.com
- www.yarddirect.com
4,9
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
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Respuesta de YARD Direct
Hi Mr and Mrs Gilbert,
Thank you very much for taking the time to leave us with such a kind review. We are super exited to hear you enjoyed your experience with our customer service team.
We enjoyed working with you to help you complete your project. We hope you love your new VELUX Windows!
Many Thanks,
Lawrie
Competitive
Competitive. Order placing was a straight forward process. Excellent communications.
25 de junio de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Richard,
Thank you very much for your order and taking time to leave us with such an incredible review.
We are glad you found our service 5-star, it was a pleasure assisting you with your project.
Please let us know if we can be any further assistance in the future.
Many Thanks,
Lawrie
James was very helpful and professional
12 de junio de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi David,
Thank you very much for taking the time out your day to leave us this review.
We are glad you enjoyed our service and i will pass your kind comments onto James, who will be very excited to hear this feedback.
Should you require any further assistance in the future, please do not hesitate to contact us!
Many Thanks,
Lawrie
Super Sales Department
I must give a glowing review for Ross Anderson at Yard Direct. His product knowledge was excellent, and after giving me several options found the right solution for me at the right price. Months down the line I discovered that the wrong kind of window blinds had been dispatched. Ross took ownership of the issue and got it resolved in great time. If I need any window products in the future, Yard Direct will be the first call I make.
9 de mayo de 2024
Opinión espontánea
Respuesta de YARD Direct
Good afternoon Gary!
Thank you for taking the time to leave us such a positive review, I've spoken to Ross about this review and he was absolutely delighted to hear your positive comments towards the service he provided for you! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Good price but 5% discount wasn’t…
Good price but 5% discount wasn’t available under £500 and that wasn’t explained.
10 de mayo de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Frank,
Thank you for taking the time to show us your honest feedback. We do apologise about this not being shown on our front page, we have now resolved this issue and added information on our minimum order value. The email you are sent when you sign up for our 5% off deal also now states the minimum order value.
Apologies for any inconvenience caused,
Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD,
Many thanks,
Rory - Marketing
Dealt with James very helpful guy knew…
Dealt with James very helpful guy knew the product well pleasure to deal with
7 de mayo de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Afternoon!
Thank you for taking the time to share your experience with us! We're delighted to hear that you felt in safe hands with James, I will be sure to let James know of your positive comments! Please don't hesitate to contact us in future for any inquiries you may have!
Thank you for choosing YARD!
Kind Regards,
Rory - Marketing
Great help from James on chat
Great help from James on chat, couldn’t do it without him,
Thanks.
11 de abril de 2024
Respuesta de YARD Direct
Hi John,
Thank you very much for leaving us this great review! We are glad to hear you are happy with James support. We will make sure to pass along your comments.
Many Thanks,
Marketing
YARD Direct
Respuesta de YARD Direct
Hi Steve,
Thank you very much for leaving us such a kind review! We are happy to hear you enjoy our service.
It is always a pleasure to work with you.
Many Thanks,
Marketing
YARD Direct
Yard Direct - Great Service
Yard Direct is very efficient and were extremely helpful when I had a query. Would definitely recommend them.
29 de abril de 2024
Opinión espontánea
Respuesta de YARD Direct
Good afternoon John!
Thank you for taking the time to leave us this positive review and to leave your kind comments. We are delighted to hear that you where happy with how efficient we are and the quality of our service was from our excellent little team. Please do not hesitate in future to contact us for any queries or orders you may have, we'd gladly help!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
easy to call and get assistance and place order secure and safe to pay
it was easy to talk to someone and place order as well as safe and secure to make paymemnt online
15 de abril de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Jafar!
Thank you so much for your kind comments and such a positive review. We are delighted to hear you found our ordering process secure & simple as well as our service from our excellent little team. Please don't hesitate to contact us in future for any other queeries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing Team
Respuesta de YARD Direct
Good Morning Fraser!
Thank you for taking the time to leave us this review! It's greatly appreciated! It's great to hear you where impressed by our service from our excellent little team and our delivery process. Please feel free to contact us in future for any other inquiries you may have.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Roof Windows to suit me !
This is a straight forward website and you can build your windows in clear stages .. with no nasty surprises.
And good prices to boot.
27 de marzo de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Sylvia!
Thank you for taking the time to leave us such a positive review! We are glad you where able to navigate our site easily and find the perfect window for you. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind regards.
Rory - Marketing
Been using these guys for my Velux…
Been using these guys for my Velux windows for about 10 months and absolutely outstanding service every time. Could not recommend enough!
26 de marzo de 2024
Opinión espontánea
Respuesta de YARD Direct
Good Morning Wesley!
Thank you for taking the time to leave us this review! We are delighted to hear that we have continuously impressed you! Shows our team we are working hard! Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Keen prices on Velux and great service
Keen prices on Velux and great service
Great customer service : when I realised I'd overordered, a quick phone call to YARD was able to cancel one item fromn being shipped, and to organise a pick up of one already delivered at a low restocking charge/ return freight.
12 de febrero de 2024
Respuesta de YARD Direct
Hi Adrian!
Thank you for taking the time to leave us such a positive review! We are delighted to hear you where impressed by our competetive pricing and excellent service by our team. We are happy to hear an issue was sorted promptly also! Please don't hesitate to contact us for any future further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
AS ALWAYS VERY PROMPT REPLY TO MY…
AS ALWAYS VERY PROMPT REPLY TO MY REQUEST AND FIRST CLASS SERVICE AFTER
WOULD THOROUGHLY RECOMEND
25 de marzo de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Mark!
Thanks for taking the time to leave us such a positive review! It's much appreciated! We're glad to hear you found us responsive and found our service first class! Please don't hesitate to contact us for any future inquires!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Excellent product & excellent service
Excellent product & excellent service. I would recommend YARD Direct to anyone who requires these types of products.
9 de febrero de 2024
Respuesta de YARD Direct
Hi there!
Thank you for taking the time to leave us such a positive review! It is much appreciated! It's great to hear that you where happy with our excellent service and products. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Respuesta de YARD Direct
Hi Joanne!
Thank you for taking the time to leave us such a positive review! We really appreciate it! We're glad you where happy with our competetive prices! Please feel free to contact us for any further inquiries!
Thank you for choosing YARD
Kind Regards,
Rory - Marketing
Easy ordering and in stock!
Easy to order, everything in stock and fast delivery- what more could you ask for.
Good service when I called about delivery times - being delivered earlier than stated!
16 de febrero de 2024
Opinión espontánea
Respuesta de YARD Direct
Hi Simon!
Thank you for taking the time to spare us such a positive review!
We are delighted to be hearing that you where happy with our easy ordering process, our lead times and our service from our excellent team! Please feel free to contact us for any further future inquiries or orders and we'd be more than happy to help!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Excellent customer service
Excellent customer service. It took 4 days from order to delivery with emails informing at every step. The velum pole looks good. I hope it is sturdy enough.
13 de febrero de 2024
Opinión espontánea
Respuesta de YARD Direct
Good afternoon Susan!
Thank you for leaving us such a positive review! It is greatly appreciated, we are very happy to hear that you where impressed with our customer service and our delivery times for your VELUX ZCT Pole. Please feel free to contact us for any future further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Top seller Easy transaction
Easy transaction ,delivery was delayed but not sellers fault , was due to bad storms . Items were fine .
19 de enero de 2024
Respuesta de YARD Direct
Hi Calum!
Thank you so much for your kind positive review! We are very pleased you where happy with our transaction process. We do apologise about delayed delivery, it does rarely tend to happen. We are glad this was solved and you where happy with your items!
Please feel free to contact us for any future inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
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