Yorkboutiquelets Opiniones 

169
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Pro's The property was easy to find and we were able to find a space close by. The pictures of the house were accurate. The beds were comfortable. The property was a 20 minute walk to the centre of Y... Ver más

Valorada con 5 estrellas sobre 5

Arrived at our house and our check in was easy and self explanatory. The accommodation was excellent, very well presented, all mod cons, and found that everything we required for our stay was... Ver más

Valorada con 5 estrellas sobre 5

We stayed at Lucy's Lets. Really beautiful apartment, very deceiving as you pull up to a back row of shops and bins! Decor was lovely, excellent sized rooms, location was excellent. A bonus was the... Ver más

Valorada con 5 estrellas sobre 5

apartment was amazing and exactly how it looked online. easy access, stairs or lift to use. very spacious and clean.Beds very comfortable .excellent location , within minutes to all main attraction -y... Ver más

Información sobre la empresa

Escrito por la empresa

York Boutique lets specialises in boutique accommodation within York City centre or within a 15-minute drive into the centre . We take care of all aspects of managing the property with keeping the highest standards. York Boutique lets pride ourselves on high quality service, not just with our property standards but with our entire service from start to finish and take pride in always offering the highest customer service standards. Our small friendly team of 7 staff have in-depth knowledge of York and the surrounding area and are able to advise guests to make the entire experience enjoyable and to help property owners get the most out of their property investment. Our purpose is to make sure that our guests get the very most out of their stay and have a memorable and enjoyable time so they want to return time and again and recommend us to friends and family members. Compared to other booking agents, we are a small company which means any issues or complaints that you may have regarding your booking and the trip itself will always be dealt with promptly as there is always someone at the end of a phone where you will be talking to a member of the team.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

169 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(169)

39 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Perfect stay

Perfect stay! I like to check properties when I check in and I couldn’t find any faults it was perfectly clean.

2 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Backtracking on booking and spoiling birthday plans

I am writing this review after a really poor experience with this company.

I had a long-standing booking for one of York Boutique Lets’ properties (‘The Willows’), which I was really looking forward to. However, in February, I received a message from the company implying that the property was now being managed by other people and that they wanted to offer me alternative accommodation. I pointed out that I had picked this specific property due to its decor and location, and that I needed particular sleeping arrangements which this house offered, due to having one male guest and 5 females.

York Boutique Lets then backtracked and reassured me in writing - multiple times - that my booking would be upheld and secure. Obviously, this whole exchange still panicked me a bit as I now felt worried that I could end up traveling to York from Norfolk and find myself without a place to stay.

Last week, I received further contact from the company to say that my booking WAS in fact cancelled after all, as the new company was taking on a long-term tenant, leaving me and my friends stuck with pre-booked trains to York and activity bookings that were non-refundable. York Boutique Lets, having already proven themselves totally untrustworthy and unreliable, then proceeded to offer me sub-par alternative options (with not even an accompanying offer of compensation or a discount), which I found totally laughable.

As a customer, I am extremely disappointed with the way this was mismanaged by both companies. It has unnecessarily caused me huge inconvenience and stress on a weekend which was supposed to be for birthday celebrations and an opportunity to ask friends to be part of my bridal party - all sadly spoiled now.

I am still awaiting my refund of hundreds of pounds, which hasn’t yet come back through Airbnb, and wanted to just make others aware of how this was handled so they aren’t similarly misled and mistreated in the future.

26 de marzo de 2026
Opinión espontánea
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Respuesta de Yorkboutiquelets

We’re genuinely sorry to hear how disappointed you feel, but we do believe your review presents an unfair reflection of the situation and our company !

As a management company, we do not own all the properties we list, and unfortunately when a property owner decides to withdraw their property—particularly at short notice—this is entirely outside of our control. In this case, the owner made the decision to take the property back for a long-term tenant, leaving us with no ability to honour the original booking despite our earlier intentions and reassurances.

As soon as we were made aware of this change, we acted promptly to inform you and worked to offer alternative accommodation options. We appreciate that these may not have met your exact preferences, but they were the best available options at the time, and were offered in an effort to ensure you and your group still had somewhere to stay.

We fully understand how frustrating and disappointing this situation must have been, especially given the importance of your trip. However, we did everything within our power to manage an issue that was ultimately beyond our control.

Your refund is being processed in line with the booking platform’s procedures, and we apologise for any delays you may be experiencing there.

We truly regret the inconvenience caused and wish you all the best with your future plans.

Valorada con 5 estrellas sobre 5

5* all the way.

5* all the way.
We stayed at the Creamery Cottage, for two nights. We absolutely loved it, it was so cleans and tidy and had everything you needed. The games room was extremely fun and it also got warm very fast which was perfect. The only slight criticism would be the WiFi was not the best however, compared to how perfect everything else it was the only smallest problem. We will be looking forward to returning again!

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a great stay at Fishergate Flat

Had a great stay at your Fishergate flat - our second time there and would very much return.

Really well appointed flat with an excellent master ensuite bedroom and 2 further doubles. Perfect location for the Barbican centre (pretty much 2 minutes walk door to door) and just a few minutes walk to the centre of York.

Good comms, good flat, good stay, all happy.

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We really enjoyed our overnight stay at…

We really enjoyed our overnight stay at Bootham House. The property is perfectly situated for the shops and attractions in York.
It was spotlessly clean and very comfortable. Very easy to access and clear instructions were provided.
Only issue was the 4pm check in time which we thought was a bit late given we were only staying for one night and we had to be out by 10am.

28 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful stay at Minsters Keep Apartment

Our recent 3 night stay at Minsters Keep was fabulous. The apartment is ideally situated exactly as described just 2 minutes walk from the Minster and the shambles. It was fully equipped with all equipment required if self catering is preferred. The whole apartment was spotless.
A free parking spot in the secure car park was ideal.

14 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Our 3 night stay at 21 Dixon’s Yard,was…

Our 3 night stay at 21 Dixon’s Yard,was very enjoyable. Lovely apartment clean, warm, comfy beds and in an excellent position to visit all York has on offer.
Once there we didn't move the car until we left and
it was great to have secure parking on site.

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Cedar Lodge

We stayed at cedar Lodge on a one night stay it was perfect from start to finish the lodge was the best lodges we have stayed in the deco everything about the place was stunning was so relaxed the hot tub was lovely with all the lights and flowers around carnt wait to go back highly recommended

10 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Christmas weekend away

We stayed at the Malt Shovel apartment. Fantastic apartment, it was massive. Pictures were spot on for accuracy. Location was brilliant, 5 mins to The Shambles. Check in instructions were clear and really easy to follow. It was decorated for Christmas which was a really nice touch. Spotlessly clean. Even has an outdoor space with table and chairs

12 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Apartment

Stayed at Dixon’s Yard for 3 nights. Excellent apartment clean, comfy and in an excellent position to visit all the sites York has to offer
Great to have secure parking on site.
Close to some great restaurants and bars and a short walk away from the Shambles.
Visited York many times but found this apartment to be the best we have stayed in will definitely return

8 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Henry court apartment 1

We stayed in Henry court apartment 1.
It was a little difficult to find but after phoning the office we were expertly guided to the front door. The apartment was small and cosy. Well equipped kitchen, comfy bed and lovely bathroom/shower. We were very happy with our stay

4 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A lovely little apartment that was…

A lovely little apartment that was clean and tidy. The kitchen was well equipped with plenty of dishwasher tablets - I didn’t need to use the ones I took with me. The bathroom was also very clean with the best towels ever - fluffy, soft and massive! My only gripe was a white stain on the blanket on the bed. I would have put it in the washing machine but it too was massive and I didn’t think it would fit in.

23 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

York Apartment

The apartment was ready in advance to our arrival. Very clean and tidy and ready to use. No issues experienced except learning how to use stuff as you always do in a new place. Booking was easy and all queries were answered well in advance. Great experience

27 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Hidden Gem

We stayed in 3 of the Minster’s Reach apartments , which were ideal for a group of friends .
The apartments were beautiful and amazingly spacious in a perfect location , for exploring York

We will definitely be returning and recommending them .

31 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Blue Bridge Court…

We stayed at number 5 Blue Bridge Court in York. Fabulous little apartment with everything you need. Spotless and well equipped. Only 5 mins walk from the York Dungeon. Would defo recommend.

15 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Aura Retreat in Oct 25

We stayed in Aura Retreat for a few days and was perfect for the 2 of us. It came with parking and located near to 3 different supermarkets so perfect if you want to save money and cook meals. The flat was really clean, spacious and modern decorated. It had everything we needed including a washing machine and is a short walk from the centre of York. Would definitely recommend to friends and family.

1 de octubre de 2025
Opinión espontánea

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