YWA showed true empathy when my parents passed away and I had to notify them that the house was empty and would be going up for sale. They didn't bother me at all during this process and when I rang... Ver más

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I’ve had to phone Yorkshire Water twice in 3 days regarding my bill. Both time I had two very helpful, knowledgeable friendly customer service advisors help me navigate my enquiries. It was an absolut... Ver más
Excellent service by YW. Since the loss of parent two years ago YW have been second to none with support and help with the property. From it standing empty to moving in excellent, professional, frien... Ver más
The lady i spoke with on the phone was extremely helpful and explained my bill so I understood it .although I still don't fully understand why it increased 50+pounds i now know I can check readings... Ver más
Información sobre la empresa
Escrito por la empresa
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions.
How can we help?
Escrito por la empresa
- Our Priority Register
- Do you, or someone you know, need a little extra help? We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free -visit our website at yorkshirewater.com to join today.
- Moving home?
- We know moving home can be stressful. Our online forms are the quickest and easiest way to tell us when you're making a change. We’ll even accurately estimate your meter readings to save you the hassle. Head over to yorkshirewater.com, tell us the details, and we'll take care of everything else.
- Pay your bill
- Our payment options make it easy. Choose the one that's best for you, whether that's direct debit, secure card payment, over the phone or something else. Head over to our website to browse your options.
Información de contacto
Reino Unido
- www.yorkshirewater.com

Join our mailing list
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent Service
I contacted customer services to discuss a number of queries regarding my water usage on a meter. I spoke to a lovely young lady who was very helpful and went above and beyond to answer my questions and offer advice. 5⭐️⭐️⭐️⭐️⭐️ service from this member of the team!!
Quick and clear
Quickly and clearly helped me with everything I needed to know.
The member of Yorkshire water member…
The member of Yorkshire water member was very professional, friendly and understanding , service very quick
The staff on the phone
The staff on the phone, can't remember her name but she was very knowledgeable, friendly and seemed to care. I have been with Yorkshire water in the past and can not fault them in any way. Also for it being 8am on a Sunday they were 10/10 and if all your staff are like the lady I spoke to you will never have anything to worry about in the future. Thanks Stuart Paxton
Staff at Yorkshire Water do more than…
Staff at Yorkshire Water do more than just answer queries. I have learned that they do uphold their customer services as exemplary, constantly working hard in the background to make sure that they help you. You cant ask for a better service. Thank you to all staff. You are very much appreciated.
I’m not very confident talking as Ive a…
I’m not very confident talking as Ive a speech impediment n the lady who I spoke to was very patient n polite to me and resolved my questions very satisfactory-well done that lady- I wish more customer service people were as polite n pleasant as her 5 stars for her ( and a pay rise lol)
A positive phone call.
The representative was pleasant, informative and helpful.
My request is now in the system to be assessed.
Very friendly helpful and professional
Very friendly helpful and professional
Friendly and knowledgeable people I…
Friendly and knowledgeable people I spoke to. Resolved problem quickly.
I got an answer to my question…
I got an answer to my question immediately. The staff member was very professional and friendly
A lovely pleasant polite young lady…
A lovely pleasant polite young lady helped me with my enquiries and everything was sorted and my change of address aswell, lovely customer service.
Yorkshire Water's James
Yorkshire Water's James answered all our questions (in superb Yorkshire accent!)
He answered all our questions and with his help we resolved our issue.
Fab.
Save water lol
Save water lol, no body will do that as the water company's are disfunctional,, company's fault but we have to keep paying but don't use it hahahaha,,, on my way to work water is pissing out of a man hole and has been for 2 weeks now and still is,,,, so get stuft
YW engineers turned up at my property…
YW engineers turned up at my property today to fit a sewage meter with no notice and def no letter as is stated on their website. I neither asked for or was informed of this meter . If I could give a 1 star for YW but 5 stars for the very apologetic engineers I would. Your pipes yorkshire water but my property so a little bit customer care would be appreciated.
Thank you Yorkshire Water for your kindness and support.
Having an understanding member of Yorkshire Water, take my problem, deal with it professionally and with kindness, was delightful and reassuring. Oh and the brass band music playing whilst I waited was relaxing and reminded me of my roots.
Great service throughout
Great service throughout, helped me completely great customer service, thank you
Might be best to tell your van drivers…
Might be best to tell your van drivers that Hedon road in hull is a 40mph and not the 55 that the driver was clocked at. Dangerous driver needs retraining.
Great customer service...
Thank you Kathy for helping me today and answering my query promptly and professionally. Helpful and friendly customer service! Great service deserves a shout! Maddie
Because of a young man called Qasim
Because of a young man called Qasim
He was truly helpful, explained things when I needed him to, I am 74 years old, so some times dont quite hear or understand things, but Qasim really did help 100%
The agent i spoke to dealt with a…
The agent i spoke to dealt with a concern regarding my bill.they were extremely polite and helpful and understood my needs.thankyou
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.








