Yorkshire Water Opiniones 6052

I rang to sort out a billing issue and the call was answered very quickly , I explained the problem which was immediately dealt with and resolved to my satisfaction and the customer service agent was very polite

Spoke to Mohammed, great advice and knowledgeable and very friendly 10/10 🌟

Very helpful, explained everything thoroughly and polite

Yorkshire water has been very efficient and highly professional in their dealins with me as their client.

The customer service adviser explained my query and explained it

The lady I spoke to today was really patient, understanding and helpful. Cleared up a lot of the unknown for me, unfortunately I didn’t quite catch her name due to a connection issue on my side, however If all companies had staff like her there probably would be a reduce in complaints in my opinion.
I am not always the easiest to talk to over the phone due to my mental health but she was great.

Sarah beavers customer service manager treats me with professional courtesy and humanity as im disabled and vulnerable. Sarah deals with my needs and concerns I think she is amazing and yorkshire water are very blessed to have her on their team.

Sarah thanks for your service and compassionate nature in understanding my concerns your the best.

Because the gentleman dealt with it is a credit to Yorkshire Water very polite and courteous and knows his job and what he's talking about very pleasant man to talk to he got everything done for me stress free and he is definitely 100% knowledgeable of what he does he double checked everything and looked into anything that I would be entitled to but which I already had but bless him for looking.

I received support from a patient and knowledgeable staff member. She responded quickly and effectively to my concerns.

Efficient customer service. My query was solved in 6 minutes

They always help me I don’t have any bad experience

I spoke to Claire today, who was lovely to talk to, and made me feel very comfortable, sorted my problem out with ease and managed to fix my problem within minutes.

Disgusting. Water off for a day. Saud they'd deliver water to me as I'm a vulnerable person, then told me to collect it. Total joke.

Savannah was extremely helpful and efficient, answering all my questions and taking the matter forward. Excellent service

Massive Respect. Dealt with a true professional today. Got an issue dealt with promptly. Other companies should follow suit.
Thankyou Lucy

The lady that I spoke to was very helpful and she has helped me get back on track with my outstanding debt

Great customer service from Yorkshire water customer service. The phone disconnected and Byron called me straight back to continue resolving my issue. Thank you

Understanding agent, listened, understood and resolved issue

I am concerned that Yorkshire Water belongs to foreign investors and not our own. This essentially means our most important resources is controlled by foreign entrepreneurs. I am concerned that capitalist greed will rule over moral principles. For example, continuing to impose hose pipe bans whilst being able to bottle up Yorkshire Water and sell to customers. Sell to the same customers who paying an annual fee for water from the tap. You should not be allowed to bottle up the water we already pay for and impose restrictions on our taps.

Furthermore, the billing is ridiculous because a small household using less water is charged the same as a family of 5. I believe every household should have the option to go on a meter, where they can track their usage and get accurate charges.

Yorkshire Water is a privatised company. However, customers do not get the choice of service providers. Without competition in the privatised sector it creates space for power imbalances. Where customers run the risk of being exploited.

Again, why does the UK not own its own water, such an important resource, that is becoming more sensored, owned by foreign investors.