Yorkshire Water Opiniones 

Yorkshire Water sent me an estimated bill for a period less than a month for my one bed flat in Sheffield which was empty for that period and the estimated meter reading was for 10 Cubic Metres which is 10000 litres. This is the amount of water that can fill up a normal swimming pool. This is why I had to lodge a complaint. Fortunately the complaints department manager, Vicky was brilliant and immediately rectified the bill and sorted the problem. It is thanks to Vicky that I did not lodge a formal complaint with Offwat.

Had a water bill query I can’t fault Yorkshire Water’s response. Helpful and extremely friendly service.

Fantastic help this morning from Ilyas.
Resolve a lot of stress within minutes.
Credit to Yorkshire water

They dealt with my query promptly and efficiently

I've been Very disappointed in this company for many years, I've struggled many years with mental health too and I've just recovered from the latest episode, and after trying to change the date of my water payment back in march, to which I thought I'd done, now I've got a bill, I was told to phone up and ask for help as I'm on benefits, they told me if they gave me help my bill would go up, what? Really? So back in December 2025 my monthly payment was £19, then for some reason the January 2026 payment jumped up to £31 that's a £12 increase and it's not even the new tax year yet, so because the direct debit I set back up in march didn't work, I've now got a bill, so to set a direct debit back up it's going to cost me nearly £50 a month, I don't think so, I never asked for the water to be pumped into my house, I'm not paying the bill, so I suggest u come and cut it off as I will not be paying it

I found the call staff at Yorkshire water to be really helpful and polite with dealing with the matter I called up about

Positivity from Customer services (Tina) in particular.

How lovely and friendly the lady was with me and understanding my bipolar and was very patient and slowly helped me

The call handler Jeanette is a credit to the company answered all my questions with ease

Great and clear communication, there was no issue with understanding.
Fully explained and sorted everything in around 5min.

Excellent customer service, patient to resolve issues when they arise, decent water/sewerage provider...will recommend

Outstanding Customer Service

I just had the most wonderful experience with Yorkshire Water customer service. The lady I spoke to on the phone was absolutely lovely—kind, patient, understanding and genuinely supportive.

She listened to my situation, took the time to help me, and managed to resolve my problem. Her kindness and compassion meant so much to me that I honestly ended the call with happy tears. ❤️

In difficult moments, speaking to someone who treats you with genuine humanity can make such a huge difference. Thank you for making a stressful situation feel lighter and for reminding me that there are still truly caring people out there.

Yorkshire Water, she is a credit to your team! Please recognise her for the wonderful support she gave me. ⭐⭐⭐⭐⭐

Called to deal with my enquiries. Received a great service.

The representative who answered my telephone call. Rabia delivered a first class Service, probably the best in my experience.
Took the time to understand my issues and difficulties and recognised that they were a little unusual. In the end she did not finish the call until she was absolutely certain that she had aided me to registering online successfully and understanding what was going on regarding serial numbers, et cetera.

The person I spoke to answered my questions and was helpful and polite

The wait music is great. 🎶
The staff are always helpful, friendly and personable. Everything is dealt with efficiently and effectively in a very pleasant manner.
It’s a pleasure phoning Yorkshire Water.

Seamless change over of details when moving.

Very helpful happy to help and new how to listen and answer my questions

We recently had to move house due to our landlord giving us notice so her daughter could move in. It was a very stressful time and a shock. I contacted Yorkshire Water to confirm we had moved out and the date we left the house. I set up a direct debit for the amount we owed thinking it was sorted. Upon this we have received numerous emails, bills and letters asking us to pay when our first payment has already been taken. I feel like we are being treated like criminals and it needs to stop. The bill itself is a drop in the ocean and not worthy of being harrassed like this. Absolutely shocking that the communication is so disjointed. One of the letters stated that they had instructed my bank to take the whole amount! We moved out on the 1st July, it is now the 15th August and we are still receiving communication from them. Appalling service, how can they treat customers like this? It was not our fault we had to leave the property, a little bit of empathy wouldn’t go amiss.

Feedback from meter instal. Some refund but still overcharged by around 10 to 12k