Your Move Opiniones 

A deeply unsatisfactory experience with Your Move / LSL

My experience with Your Move / LSL has been deeply unsatisfactory.

A serious issue arose after inaccurate information appears to have been supplied or relied upon following the sale of a property I previously owned. This led to an energy account being opened in my name and, ultimately, contact from a debt collection agency.

What concerns me most is not only the original issue, but the way it has been handled since. I have repeatedly tried to resolve this through calls, messages, formal correspondence, a data protection complaint and a Subject Access Request. I have still not received a complete response or a clear explanation of what happened.

In my opinion, the communication, accountability and complaint handling have fallen well below the standard any customer should expect. The matter has now been referred to the Information Commissioner’s Office and may be escalated further.

I would not recommend dealing with Your Move / LSL without keeping a full written record of every interaction.

You indicate you wish to resolve this but with no contact details! I will not be ussing the routes I have already tried because you do not reply to these. I have sent you my email address and telephone number perhaps you would contact me

Your Move
Walkden Branch

We sold our house through these agents.
However felt quite let down with certain aspects.

Not the service expected.
Photos published without discussing them, they were poor quality to which we changed ourselves.
The lady who shown the perspective buyers around was lovely, although had no knowledge of our home. It was her first time there.
Discussions that should have took place with me were discussed with our solicitor, I specifically asked for this not to happen, yet it continued.
It made it an unpleasant experience,

On the day of the sale going through, we were told we had up until 4pm to move out, our plan was at the latest 1pm, as my partner was in hospital that morning, however once the money had exchanged Your Move informed the buyers they could go ahead with moving in,
At 10.30am I had removal vans at my front along with the buyers and their family members all ready to go, yet the house still had our belongings in.
This made things very awkward and upsetting, as it happens the buyers were very understanding of how we felt and waited.
My solicitor had to ring Your Move and inform them of what was happening,
Moving home is a stressful and difficult process, this pressure didn’t help.

There was No communication from your move, nothing, no thank you, absolutely nothing, we have the buyers the keys as they were waiting around even though they should have been handed in to the estate agents Your Move, we were left in a tricky situation.
I feel it was unprofessional and not a good experience all round.

We’ve had no communication from them since.

Your- move whitehaven not very helpful grandsons landlord won’t give him his £650 deposit back . the house was full of damp etc

Top class service from start to finish. Fast response, early meeting and going the extra mile to ensure a fast, efficient and excellent service. Good follow up throughout. Richard and Emily could not have been better. Thank you.

Your Move Canterbury are absolutely incompetent. Had nothing but issues with emails not sending as a result of the shoddy system almost losing us our house last year, withholding our deposit for longer than they should, and just plain RUDE to students. Emily in particular decided to blame US for the Your Move email system (which assumingly emails through a terrible system, then directing it out to an email server??) and almost lost us our home when all of us were ready to pay the deposit and move in. I absolutely would NOT recommend this sham of a company, especially if you're a student or a group. They are disorganised and unprofessional. On top of all this, they told us the wrong amount of money for the deposit and first month holdings so now we're having to pay extra past our contract end, so don't even bother giving these leeches your money, they are incompetent and useless.

Stephen at Your Move Belper. Managing a move with clients 300 miles away.
Stephen came into our lives At a point, we were incredibly despondent having had a really difficult experience with another Estate agent company. We were damaged goods and should have been marked handle with care. From our first conversation, Stephen showed up. The first incredible difference for us was he was reachable- No 30 min holds or automated service or leave a message and will call you back: He would answer the phone or if he was an appointment, he would call you back at the very moment he became available. This was consistent and a world of difference from our previous experience. Stephen listened to our tale of woe and was both empathetic and constructive. Anything he didn’t know- He would find out and he did call us back back, unlike other companies. He helped us to problem solve going and beyond. He was in it all with us. He helped us to find and facilitate access for work to bring the house to standard. And perhaps the biggest miracle he made the sale before the photos were even taken! We didn’t have to go through the stress of viewings because he knew there Was someone looking for exactly what we had. Even with the surprise Hurdles thrown in by solicitors Stephen took the time to check and update wherever possible. Now Stephen will say ‘Oh I didn’t really do much.’ But he did, he saved our sanity. He made us feel supported not completely alone. And crucially where another company had basically no interest in making the sale -to the point we were ready to give up- Stephen helped us rally and fix the problems making my mum money when the other company wanted her to take an 80k loss. If you are looking to sell in Belper - Do it with Stephen. Anyone else is just not good enough- You deserve the best!

Your move Whitley bay were very helpful with the sale of my property especially Susan who always contacted myself with progress updates and Tracey the estate agent valuer who was very helpful and polite given me great advice I appreciated

Daisy and Ellie made it an easy process
and lovely experience while buying our first home

Georgia

Despite our sale being hampered by slow and frustrating solicitors, the team at Your Move Broadstairs were fantastic from start to finish. Callum was relentlessly cheerful, professional and supportive throughout the entire process. He kept my sister and me regularly updated, chased progress when needed, and acted as an excellent liaison with the legal teams, taking much of the stress away from us.

Nothing ever seemed too much trouble, and even when things became frustrating, Callum remained positive, approachable and reassuring. His communication was outstanding, and we always felt that he genuinely cared about getting the sale over the line.

I wouldn't hesitate to recommend Your Move Broadstairs to anyone buying or selling a property. Excellent customer service, great communication, and a real commitment to their clients. Thank you, Callum and the whole team!

We have had a wonderful experience with Your Move Inverness, and we are truly grateful for all their ongoing support.

A special thank you to Darrell Clark and Susan Black, who have supported, from finding our property to continuing to look after us as tenants. They were incredibly professional, and supportive. Finding a long-term rental property in the Inverness area was extremely difficult, and we spent around 6 months searching. During that time, we contacted many letting agents but unfortunately didn’t receive much support. Team Your Move was different—they genuinely cared and guided us every step of the way.

They handled all the paperwork efficiently, responded to every email promptly, and always provided clear and accurate guidance. As non-native English speakers who had recently moved to the area, we especially appreciated how patient, understanding, and approachable they were. They communicated clearly, explained everything in a way that was easy to understand, and never made us feel uncomfortable about asking questions. Their support made the whole process much less stressful.

Even after we moved into the property around one and a half years ago, their excellent service has continued. Through regular inspections and ongoing communication, they have always shown the professionalism. Whenever we have had a maintenance issue or needed assistance, they responded quickly, contacted the landlord without delay, and helped resolve matters as soon as possible.

Their outstanding communication, professionalism, and genuine care have made our experience as tenants very positive. We highly recommend Your Move Inverness to anyone looking for a reliable and supportive letting agent.

Thank you again to the entire Your Move Inverness team, especially Darrell and Susan, for all your continued help and support. We truly appreciate everything.

Having viewed and applied for a place recently, I thought I'd check to see if it had been taken.
Sadly, it now shows 'Let Agreed' next to the details, so one of the other prospective tenants must have been successful, not me.
What gets my back up is that the lettings person who showed me round etc., hadn't the politeness to let me know that I failed to get the place. I now know that he's 'out of the office', a.k.a. on holiday until next week, but it would have been nice for someone else in the same office, to inform me that the property had been taken.
Manners don't cost much.

"At Your Move we pride ourselves on giving first class service to our customers with a commitment to listening to individual needs." DREADFULLY FAILED!

NOT impressed with Your Move!
I have asked 3 different branches to have me details removed from their systems, Burton staff were polite enough to reply and said my details had been archived.
I WON'T deal with the branch at Kirkby-in-Ashfield again!

Although my wife and myself were not direct clients of Your Move (Sheerness branch) Avril and Fiona went out of there way to support us through a very long and difficult house purchase. If not for them we feel that we would have just given up and would have pulled out of the purchase. We cannot praise them highly enough.

Your Move, Darlington (Lettings)
The process of moving in was mostly okay, apart from being given the wrong information about the electric. Then when I was sent a picture of the metre, it was my neighbours, so I paid about £40 of his electric before realising it was the wrong metre I was putting money on due to my electric cutting out. I never got that money back.

The main issue however has been the end of lease process. I ended my lease early but had paid the full final months' rent up to 12th June. A new tenant moved in on 26th May and I was told I'd get that 2 weeks rent back. Poor communication, lack of explanation and me constantly chasing, and I still haven't had it paid back, as of 10th July. The landlord has had 2 people's money and I think that is so wrong. Feeling very fed up and stressed due to not knowing when it will be paid.

Outstanding. We are a business and we have just purchased two houses in Darlington, Allyson Falaise and team at Your Move Darlington worked with us very step of the way and we found them to be highly competent, always happy and keen to help and support, regular communication where needed and tremendous market knowledge for their area, we would recommend them to anyone buying or selling homes.

Phil Bottomley, Major Healthcare Growing Futures Limited

I have found all the staff that I have dealt with very efficient and helpful. As I am not very efficient at technology the staff have assisted me in processing the necessary paperwork for the sale of my property. I have received up to date information on the status of the sale regularly and any enquiries are dealt with promptly.

Harry and his team were very helpful from the start and were very clear with pricing, advice etc so I felt very well supported. I would recommend for sure and would happily use again.

We recently purchased a bungalow which was advertised at Your Move in Wigton. We can’t recommend them enough. From start to finish they were very friendly, helpful and professional, Jess who dealt with our purchase went above and beyond, answering every question she really knew her job, nothing was too much bother for her, she made the whole purchase very easy and stress free, she was an absolute diamond. Thank you so much Jess and to all at Your Move.

After a bad experience with an agent who promised much but delivered little, I switched to Your Move, Whitton office. Branch manager, Alan Woods, was highly professional and gave honest and realistic advice re marketing of the property in a very challenging market. He, Kasia and Anish worked really hard contacting potential buyers. Their efforts secured multiple viewings resulting in six competing offers, which went to sealed bids. Following acceptance of an offer, Alan and Kasia kept me up to date with how the sale was progressing. The sale was completed in just under 2 months, which was beyond my expectation. I would highly recommend Alan and the team at Your Move Whitton branch.

The Team at TW have been helpful, polite and efficient, making suggestions to progress to a sale of our property.