Your Move Opiniones 

10.886
TrustScore: 4.5 sobre 5

4,4

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Although my wife and myself were not direct clients of Your Move (Sheerness branch) Avril and Fiona went out of there way to support us through a very long and difficult house purchase. If not for the... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We recently purchased a bungalow which was advertised at Your Move in Wigton. We can’t recommend them enough. From start to finish they were very friendly, helpful and professional, Jess who dealt wi... Ver más

Valorada con 5 estrellas sobre 5

We were told our landlord was selling the property we were staying in, and it was a worrying moment. From that point on, Your Move Glenrothes were incredible. They helped us find a new home quickly, e... Ver más

Valorada con 1 estrellas sobre 5

Your Move, Darlington (Lettings) The process of moving in was mostly okay, apart from being given the wrong information about the electric. Then when I was sent a picture of the metre, it was my ne... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios
  2. Agencia inmobiliaria

Escrito por la empresa

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

11 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,4

Todas las opiniones

(10.886)

525 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I'm really pleased I went with yourmove…

I'm really pleased I went with yourmove margate. Steve Terry and Kristina were so helpful and very professional and really respectful. While being down to earth aswell. Went through everything with me to get me in my new flat in a very limited time. I would highly recommend yourmove margate.

30 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not use Your Move (LSL Group)

Do not use Your Move (LSL Group). They left our property in a mess (£90,000's worth). & just shrug their shoulders.

29 de junio de 2026
Opinión espontánea
Logotipo de Your Move

Respuesta de Your Move

We are concerned to hear about the issues with your property. We are taking your feedback seriously and will investigate this, please provide more information in the request we have sent so we can support you.

Regards,
Your Move

Valorada con 1 estrellas sobre 5

Keighley branch

* In relation to Parkwood Court, Keighley

I've had a shocking and disgusting experience as a tenant. Promises to call me back with information and updates regarding my tenancy were hardly ever kept. Telephone handlers have terrible attitudes, are rude and refuse to do their job. It was extremely difficult to find out anything, but of course I had little choice but to persist due to the housing situation.

In the week before moving, I had to chase them to complete all the checks, confirm my move in date and hand in my keys. On my move-in day, 26th June 2023, I called yet again to ask the manager, Mark, when I could collect the keys. I explained to him I arranged for a man & van to help me move, and he asked me why & told me off...? I was shocked. Anyway, he went to check with their head office. A few hours later, I called again to confirm whether the keys would be made available to me that morning, and with the little time I had, it made me feel incredibly stressed. Mark then told me in a very condescending way that I wasn't the one making decisions and that I should be waiting for them to tell me when I could collect the keys... Fast forward to when I was on my way there, I called again and insisted I would need my keys as soon as I arrive, otherwise I would be keeping my moving company waiting with my belongings. This time, surprisingly, Mark didn't argue and agreed with me saying I could pick up my keys. How kind of him!

When I arrived at the Keighley branch, I was asked for a confirmation of my payment of the holding deposit - something I had done nearly 2 weeks prior - otherwise he wouldn't give me the keys. I cannot describe how angry, disappointed and stressed I felt in that moment. I thought, not only do I have to chase everyone to do their job, I'd also be stopped from taking what belonged to me if I didn't hand it to them on a silver plate? I eventually said I'd do it and took the keys, but with no intention of making this easy for them. They made everything extremely difficult for me.

When I entered the property, I realised nothing had been cleaned. My viewing was 3 weeks prior to moving, but nothing has changed - dirt, rubbish and a stack of letters were still there. At that point I felt so sick of the situation, I simply cried. The level of ignorance, laziness and incompetence was astonishing.

In the following few days, I called again to ask about who the current energy provider was. Again, no one knew and no call back as promised. I found out eventually when I decided to return the previous tenant's stack of letters.

I complained multiple times - also nothing. I believe they knew very well they were in the wrong. I eventually managed to get in touch with the area manager who was very apologetic and advised Mark was no longer employed there - but resolved nothing.

Fast forward to January 2025, I gave one month's notice I'd be moving out. Naturally, I was asked to clean the property before doing so - this had led to some back and forth in relation to my deposit, so I'd raised the matter with the deposit handler and after providing evidence to all of the above, I got my money back. To think YourMove/the landlord wanted to charge me an extra £200! I laugh in the face of adversity <3

29 de junio de 2025
Opinión espontánea
Logotipo de Your Move

Respuesta de Your Move

Thank you for taking the time to share your feedback. We are sorry to hear that you felt let down by your experience and appreciate how stressful moving home can be, particularly when there are concerns around communication, move-in arrangements and property condition.

We understand from your review that you were frustrated by the level of contact and support you felt you received, as well as the situation you describe when collecting the keys and moving into the property. This is clearly not how anyone would want to feel at such an important time.

While we are unable to discuss the details of individual tenancies or deposit matters in a public forum, we do take feedback seriously and will ensure your comments are shared with the relevant team for internal review.

Thank you again for bringing your concerns to our attention. We appreciate your feedback and wish you all the best moving forward.

Regards,
Your Move

Valorada con 1 estrellas sobre 5

Terrible communication and no follow-up

Communication from the lettings team is terrible. I was given incorrect information, calls are never returned, and you are left having to constantly chase them just to get a simple update.

25 de junio de 2026
Opinión espontánea
Logotipo de Your Move

Respuesta de Your Move

We sincerely apologise for the communication issues you experienced. We are addressing these concerns internally to improve our service.

Regards,
Your Move

Valorada con 5 estrellas sobre 5

Fantastic team

We were told our landlord was selling the property we were staying in, and it was a worrying moment. From that point on, Your Move Glenrothes were incredible. They helped us find a new home quickly, explained every step clearly, and supported us throughout the entire process. Their patience, professionalism, and kindness made a huge difference. Nothing was too much trouble for them, and they turned a stressful situation into a smooth transition. A massive thank you to the whole team — keep up the amazing work.

28 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very efficient service

A very efficient service. Friendly and helpful staff. Would recommend.

24 de junio de 2026
Logotipo de Your Move

Respuesta de Your Move

We're so happy to hear you found our service efficient and our staff friendly. We truly appreciate your recommendation!

Regards,
Your Move

Valorada con 5 estrellas sobre 5

Peter Monaghan - Brilliant

I’ve been using your move lettings since 2017 and over the past few years Peter Monaghan has been dealing with my rentals for me. Pete is very knowledgeable in his job, works very efficiently and is always happy to help with any questions or problems that arise. He’s a hard worker, makes things happen and is a massive credit to the company. The main reason I have stayed with your move Bromsgrove is knowing Pete is dealing with my properties for me.

Great work mate thanks a lot for all your help.

24 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Outstanding Service and Expertise

I had a fantastic experience working with Harry Charalambous.
From start to finish, Harry demonstrated exceptional professionalism, extensive real estate knowledge, and a genuine commitment to helping me throughout the process.
His expertise, guidance, and attention to detail made everything smooth and stress-free.
Harry was always available to answer questions, provide valuable advice, and ensure I felt confident at every stage.
His understanding of the real estate market and dedication to his clients truly set him apart.
A special thank you to Harry and your Team for his amazing service, experience, and knowledge.
I would highly recommend him to anyone looking for a trustworthy and highly skilled real estate professional.

Thank you again, Harry, for making this such a positive experience!

24 de junio de 2026
Logotipo de Your Move

Respuesta de Your Move

We are so happy to hear about your fantastic experience and appreciate you sharing such positive feedback. It's wonderful to know that our team's professionalism, knowledge, and dedication made your real estate journey smooth and stress-free. We strive to provide exceptional service and guidance, and your kind words confirm we are achieving that goal. Thank you for your high recommendation; it means a great deal to us.

Regards,
Your Move

Valorada con 5 estrellas sobre 5

Always keep you in the loop

Very friendly and informative from the first call to book a viewing to concluding a deal.

22 de junio de 2026
Logotipo de Your Move

Respuesta de Your Move

We're so glad our team provided a friendly and informative experience from start to finish. We appreciate your kind words!

Regards,
Your Move

Valorada con 5 estrellas sobre 5

They were helpful from the beginning

They were helpful from the beginning. As i dont live in the area they were great at sorting me out with 2 viewings on the same day. Got back to me straight away and left messages if i was unavailable. All the staff i spoke to were professional and friendly. Very easy to deal with.

13 de junio de 2026
Logotipo de Your Move

Respuesta de Your Move

Thank you for your wonderful feedback! We're so pleased to hear that our team was helpful and accommodating, especially with your viewing arrangements. It's great to know our communication and professionalism made things easy for you.

Regards,
Your Move

Valorada con 5 estrellas sobre 5

The profesionalism of the Durham team

The profesionalism of the Durham team. This is the second time that i have their services at Durham . Truly ( for me ) a no brainer. Thanks to all that were involved in the sale .
Many thanks
Paul G.

8 de junio de 2026
Logotipo de Your Move

Respuesta de Your Move

We are so glad to hear of your positive experience with our team in Durham. We truly appreciate your continued trust and kind words. Thank you for your feedback!

Regards,
Your Move

Valorada con 5 estrellas sobre 5

5 star experience

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in particular was amazing but the whole team were outstanding. After dealing with other estate agents previously I’d recommend Your Move above everyone else.

24 de junio de 2026
Logotipo de Your Move

Respuesta de Your Move

Thank you for your wonderful review! We are so pleased to hear about your positive experience with our team. It's fantastic to know our efficiency and friendliness made such a difference. We appreciate your high recommendation!

Regards,
Your Move

Valorada con 5 estrellas sobre 5

Outstanding Service from Start to Finish

I had an excellent experience with Your Move throughout my recent house purchase. The team was proactive, professional, and consistently prompt in responding to queries and progressing the transaction. Their communication was clear, and they worked diligently to ensure everything proceeded smoothly from start to finish. I am grateful for their support and would not hesitate to recommend Your Move to anyone looking for a reliable and efficient estate agent.

15 de junio de 2026
Opinión espontánea
Logotipo de Your Move

Respuesta de Your Move

We are so pleased to hear about your excellent experience with us during your house purchase. We truly appreciate your kind words regarding our team's proactive communication and efficiency. Thank you for recommending us!

Regards,
Your Move

Valorada con 5 estrellas sobre 5

The best estate agent I have…

The best estate agent I have experienced in my 40 years of buying and selling properties!
Andrew and his team do a fantastic job. Andrew in particular is on the case seven days a week and it was not unusual for him to chase information or update me outside office hours even on a Sunday.
The whole team at the Crewe branch deserve the success that work tirelessly to achieve!
In addition to the great service they are one of the cheapest in the area!

22 de junio de 2026
Opinión espontánea
Logotipo de Your Move

Respuesta de Your Move

We are so pleased to hear about your excellent experience with our team. It's wonderful to know we could provide such dedicated service, even outside of regular hours. Thank you for your kind words and positive feedback!

Regards,
Your Move

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más