Your Car Supermarket Opiniones 

1148
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

First off be warned that this dealer does not accept credit card payments. We were left to inspect the car without interruption and given the keys for a test drive by ourselves. Intimate knowl... Ver más

Valorada con 5 estrellas sobre 5

Extremely pleased with my BMW 1 series, everything was as advertised and the experience was stress free from start to finish. Regan (Coventry branch) was brilliant, she answered any questions I had an... Ver más

Valorada con 1 estrellas sobre 5

This is a total rip off of the car supermarket brand. How they’ve got away with it is beyond me. It’s not a supermarket, it’s a dark dingy commercial warehouse. Looked at one car, noticed it was mis... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We purchased an Audi A6 Allroad around 2 months ago and the service was great. Kash couldn't be more helpful in sorting out the finance that we needed and made sure that everything on the car was so... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos

Información proporcionada por diversas fuentes externas

Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups... All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms. Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,0

Todas las opiniones

(1148)

65 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Cash and Adam were helpful and made the…

Cash and Adam were helpful and made the experience so easy and enjoyable. Will be buying my next car off them again.

12 de agosto de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

thank you for taking the time to write a review, we are glad you enjoyed your experience with us at your car supermarket, please let us know if you have any questions

Valorada con 5 estrellas sobre 5

I was looking for a while for a new…

I was looking for a while for a new car. The once I liked was 3 hours away. I was sceptical to pay almost £15.000 on line, but the guys from Your car supermarket made it easy and reliable. They sent me a video and we even talked over WhatsApp and they showed me their beautiful cars in their showroom. The young man who's name is Canon was very helpful and understanding. Made the whole purchase easy and trustworthy. They delivered my car next day exact time as promised in excellent as new condition. No hidden charges just truly excellent customer service. Would highly recommend and many thanks to the whole team.
Oxana.

4 de agosto de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

Thank you for taking the time to write your review, konan wants to express his personal thanks to you for this review and that you thought so highly of him, we hope you enjoyed your experience and we hope to see you again soon

Valorada con 5 estrellas sobre 5

Never thought buying a car would be so…

Never thought buying a car would be so much fun!
Kash was brilliant from start to finish.
We’ll definitely buy from here again.

Thanks Kash and Genevieve for all your help.

Lisa & Jan

17 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

Thank you Lisa and Jan, we are grateful to you for taking the time to review us here at Your Carsupermarket, we hope you are enjoying your new car!

Valorada con 5 estrellas sobre 5

Brilliant service

Had great service from konan will 100% be using again. Thank you!

1 de agosto de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

thank you for the kind review! i hope you are enjoying your new car!

Valorada con 5 estrellas sobre 5

Dealt with Kash at the Coventry branch..

Dealt with Kash at the Coventry branch who handled the purchase and handover. Fantastic service and nothing was too much trouble. Went above and beyond to make sure the car was perfect. Great company

26 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

thank you for your kind words! we hope you are enjoying your car and as always we are always here if you need any help!

Valorada con 5 estrellas sobre 5

Great service from John

Great service from John

19 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you had a positive experience with us. It was a pleasure helping you, and we wish you many happy miles and all the very best with your new car. Enjoy every journey! 🚗✨
- YCS Team

Valorada con 5 estrellas sobre 5

Bought our car here and the service we…

Bought our car here and the service we received was outstanding. A bit turbulent with some issues found on the car but I must say that the mechanic Aran has made this journey worth while fixing the car and leaving it in perfect condition.

18 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently bought a car from Your Car…

I recently bought a car from Your Car Supermarket and had an outstanding experience. Kash, the manager, was absolutely brilliant—friendly, knowledgeable, and went above and beyond to make sure everything went smoothly. The level of service was unbelievable, and I felt genuinely looked after from start to finish. Highly recommended if you’re looking for a hassle-free car buying experience!

7 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

thank you so much for your review, we are happy kash looked after you so well!

Valorada con 5 estrellas sobre 5

Amazing company

Amazing company. Kash and the team are flawless. Love the car but the service was even better.!!! Come here you will not be disappointed

5 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

thank you for your kind words! we hope you are enjoying your new car!

Valorada con 5 estrellas sobre 5

We had an amazing service with Car…

We had an amazing service with Car supermarket team at Coventry. I really appreciate Adam and Kash for their excellent dealings when we bought our Car Ford Kuga. Thank you

4 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

thank you for your kind words! we hope you enjoy your new car!

Valorada con 5 estrellas sobre 5

Zam and John sorted us a lovely deal

Zam and John sorted us a lovely deal. Great part exchange prices aswell! Amazing deal well done lads. Would reccomended. 10/10

3 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

thank you for your kind words!, we are happy you had a good experience with us

Valorada con 5 estrellas sobre 5

I recently bought a car from Your Car…

I recently bought a car from Your Car Supermarket in Coventry, and I am very happy with the experience. The customer service was excellent from start to finish. The staff were friendly, professional, and very helpful throughout the process. They made everything easy and stress-free. The car I purchased was in great condition and exactly as described. I would highly recommend Your Car Supermarket to anyone looking for a reliable vehicle and top-notch service. Thank you for a smooth and pleasant experience!
Special thanks to the manager Kash for doing amazing job.

1 de julio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

Thank you so much for the fantastic review! We're thrilled to hear that you had such a smooth and stress free experience with us. It means a lot to know you found our team friendly, professional, and helpful throughout the process.

We’re especially pleased that you’re happy with your new car and that it met your expectations. Kash will be delighted to receive your kind words, he always aims to go above and beyond for our customers.

Thanks again for your recommendation, and we hope you enjoy every mile in your new vehicle!

Best regards,
The Your Car Supermarket Team 🚗💨

Valorada con 5 estrellas sobre 5

Brilliant place

Brilliant place. Exceed expectations and the besttt! Service from kash and the team 10/10!!!!

26 de junio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

Thank you so much for the amazing review! We're thrilled to hear we exceeded your expectations that’s exactly what we aim for! Kash and the team will be over the moon with your kind words.

Enjoy your new car, and don’t hesitate to reach out if you need anything in the future. 🚗🙌

Valorada con 1 estrellas sobre 5

Unprofessional Conduct and Withheld Deposit

I visited the dealership in Coventry on 14th June and test drove a VW Polo. I subsequently left a deposit with the intention of proceeding with the purchase.

Initially, we were asked to sign a finance agreement, which we did without issue. However, shortly afterwards, we were told a second agreement needed to be signed with a different company, as the original "didn’t go through" - with no clear explanation provided. The new agreement incorrectly recorded the deposit as £1,000, which was different to the value we had paid. When we questioned this, we were simply told by Adam that he had "sorted it." We didn’t feel comfortable signing something in our names that wasn’t accurate, especially when the figures didn’t reflect what we’d actually paid.

To make matters worse, we contacted the original finance company directly and were informed they had not received any request to cancel the initial agreement - it was still active and in the application phase. Meanwhile, we continued to receive repeated pressure from Adam to "sign ASAP", which only added to our concerns.

After further research, we discovered the vehicle was significantly overpriced - listed at £10,000, while comparable models with lower mileage and newer registrations were being advertised for around £5,000. Given the combination of inaccurate paperwork, vague communication, and pricing concerns, we decided not to proceed and requested the return of our deposit.

Initially, we were told on Monday that the refund would take a couple of days. Despite following up several times, the deposit has still not been returned, and I was even asked again to provide my bank details. After further chasing, we were then told the deposit wouldn’t be refunded because the invoice stated it was non-refundable. However, at no point were we provided with an invoice - not in the dealership and not via email. In fact, we were told on the day that the deposit was refundable.

I raised these concerns via email twice since, but have since been completely ignored. While the in person service at the dealership was initially positive, the follow up has been highly unprofessional. My partner received multiple vague and persistent calls and messages, and I was even sent a photo of the car with the caption: “Still waiting for you to take me home, daddy” - an inappropriate and unprofessional attempt to pressure us into proceeding.

The overall experience has been incredibly disappointing - from being pressured to sign inaccurate finance agreements, to misleading pricing, to now being denied a refund we were verbally assured we’d receive. To be told the deposit is non-refundable based on an invoice we were never given - either in person or electronically - is simply unacceptable.

Based on this experience, I cannot recommend this dealership and would strongly urge others to proceed with caution. I will now be escalating this through legal channels and reporting the matter to Trading Standards.

14 de junio de 2025
Opinión espontánea
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Respuesta de Your Car Supermarket

Thank you for taking the time to leave your review. We’re genuinely sorry to hear about your experience and would like to apologise for any confusion or frustration caused during your visit to our Coventry dealership.

We are especially sorry that the finance process felt unclear and that you felt pressured that is never our intention. We strive to offer a transparent and supportive experience, and we clearly fell short of that in your case. We also take your comments about communication and the message you received very seriously, and this is being looked into internally.

With regard to the deposit, we appreciate your concerns and want to clarify that, despite the initial misunderstanding, we are happy to refund your deposit in full. Our team will reach out to you directly to confirm the details and ensure this is processed promptly.

Your feedback has been shared with management and will be used to improve the way we communicate and support our customers moving forward. We appreciate you bringing these issues to our attention and giving us the opportunity to put things right.

Valorada con 5 estrellas sobre 5

Olivia has been a great help

Olivia has been a great help. Good customer service and friendly. Has helped me find a vehicle. Zam has also been a great help in helping me get the best deals and find the best car possible for me

21 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience purchasing from your…

Great experience purchasing from your car supermarket Coventry, Kash was very helpful throughout the process and kept me upto date on the progress of the car. Car was in great condition, came with a full mot and was serviced before I picked it up. Great experience

19 de junio de 2025
Opinión espontánea

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