Zerorez Opiniones 1390

overall zeroez does a good job for us. usually have no complaints wiht the technician. however, most recently they came to our home to clean our sofa. for whatever reason they needed the spigot outside, and detached our hose. unbeknownst to us, the spigot was never closed and our side yard flooded. My issue isn't the mistake. My issue is that not one person from their management or ownership followed up to make it right. Mistakes happen. own it and move on. Bad experience.

I have used zerorez several times and was always pleased with their work altho their habit of up selling services during visits was an unwelcome feature. Yesterday carpets and upholstery were cleaned and looked great. Unfortunately the zerorez van left stains of unknown cause on my driveway . Also the techs used too much water which they failed to remove from my home office carpet . 24 hours later my moisture meter registers in the danger zone ..the office remains unusable for the 2nd day in a row ...and the company has failed to respond to several emails. Prayers the moisture does not lead to mold and sadly we will going forward need to find another cleaner.

I have never posted anything like this, but I want to share my recent experience with ZeroRez carpet cleaning company, so others can avoid the same experience. After cleaning my newer carpet, their solution left a large stain (about 4 ft. x 5 ft.) I can’t remove. They used way too much solution - the technician told me he used 7 gallons of solution on this little little area, which seems ridiculous. There was a little bit of pet smell, two little dogs that sometimes "miss" their potty pads. ZeroRez is refusing to fix the issue, citing their 30-day guarantee, even though it’s only been about two months and it's obvious it was caused by them. I wanted to share this to save others of this headache and possible permanent damage to their carpet. I wish I could post a picture, they really ruined my carpet.

The carpet cleaning was very thorough and some of the best we have had. Fair prices. Everything was explained upfront and there were no additional expenses for each stair, etc. We will continue this company as a preferred service company. The service provider was fast, reliable and so kind, especially careful on safety to avoid falls

I’ve been a Zerorez customer for over ten years, and Sal is the reason I trust them completely. He was originally referred to me by a coworker who had nothing but high praise for his professionalism — and they were absolutely right.
Sal is knowledgeable, meticulous, and consistently delivers exceptional results. A year ago, he removed a horrific varnish from my tile floors — something I was certain would require a full replacement. His skill and care truly saved the day.
Sal’s expertise is unmatched, and he remains the reason Zerorez is my top choice for all my cleaning needs.

Parker was polite, professional and friendly. He was very efficient and the carpets look great! I’m looking forward to seeing the finished product when they are dry! The process of scheduling, the estimate and communication with Zerorez was great!

U came to our home did a sorry job. I wrote a bad review & got a call within mins
Major the one in your commercial came out here & once again we moved all of our furniture for a reservice & he says WE HAVE TO PAY wtf is a reservice ….he ended up leaving without doing anything
We’ve called EVERYDAY to talk to a manager but ALEX assures us either they’re busy, gone home for the day, or can’t come to the phone yet relays messages to us
Your website even states 30 days guarantee to return your money IF you’re not satisfied
How many times do we have to call, how long do we have to wait for our refund, I can go on & on & spread the word about how sorry your company is & that you’re advertising is totally FALSE. You can’t get carpets clean like you claim in your commercial. Your $99 special which is actually $112 is a “surface clean” with 250 degree water then they claim not to use any chemicals but if you need your carpets deep clean it’s much more BUT CANT GUARANTEE that your carpets will come out any cleaner
VERY DISSATISFIED & WILL NEVER RECOMMEND TO ANYONE

The quality of work by the assigned Technician was horrible. I wish I could attach photos so that you could see the shabby work of the technician, but I will attach the photos in a public review of Zerorez. It includes leaving a return ceiling vent cover hanging from one screw; leaving tape on several ceiling & floor vents; lack of quality in the furnace trunk cutouts while also leaving all the cut pieces of duct laying on the furnace room floor; leaving the furnace filter out and lying on the ground while also leaving the filter door wide open; poorly attaching the cut-out covers, leaving day-light around each one (I had to fix each cover myself with aluminum duct tape to properly seal around the patch; incorrectly applying the vent cover tape and blowing debris all over my office; dragging the equipment across our hardwood floors and against door jambs; in the middle of the service I noticed the tech walking down the street away from our home. I went and asked him why he wasn't in our home finishing the project. He informed me that his equipment keeps overheating and tripping and he has to let it cool down, so while it cooled down he was getting his steps in - ARE YOU KIDDING ME! I have already shared with several neighbors who were considering having their ducts cleaned.

Technician did not spend time cleaning carpet and going slow enough to extract the water. I have had previous cleaning from this company and this was the biggest waste of time and money.

Zerorez Las Vegas is amazing!!!
I’m bad with names so I can’t shout out the two fellas who cleaned my carpets but they performed MAGIC! I only had two rooms that were carpeted and they were both pretty dirty. My poodle marked all over both rooms so there was quite a bit of biological stuffs all over. Zerorez clean the carpets so good you couldn’t even tell I have an animal of the 4 legged and 2 legged kind. If I had 4 thumbs I’d give them all 4 thumbs up!!!!

Alexander Lipscomb made my day today! He was punctual, professional, polite, and meticulous! He started off by explaining the process of how the odor topical treatment was applied and showed me the spots on my carpet, ewe! Next, he went to work cleaning very thoroughly and had me checking his progress. Alexander did an outstanding job cleaning my carpet and making it look and smell new! Thank you I will ask for you again, you are an asset to Zerorez!

So amazed at the quality, professionalism and results! Victor did an amazing job on our carpets! I bought our house 18 years ago and I cleaned carpets myself once before I moved in. They haven't been cleaned since until today. They look better now than they did then!! Living room, 3 bedrooms and hallway all done in under 2 hour. Great value, too! Thank you again. I will highly recommend ZeroRez to my friends.

Very disappointed with cleaning. The idea was to cleanup and remove stains. That didn’t happen. Even worse, when I contacted them they didn’t even call or message me back.

Beware of Zerorez Atlanta – Classic Bait and Switch!
I feel completely deceived by Zerorez Atlanta. I booked upholstery cleaning after being promised over the phone that their system would remove pet stains/odors and even make my furniture last longer. I agreed to a quote of $310.
When the crew arrived, I was hit with a surprise: apparently, I had only signed up for a “Tier I” cleaning (something NEVER mentioned before). To actually remove the pet odors I specifically asked about, they wanted another $65. Then they had the nerve to push a $75-per-sofa “stain guard” on top of that.
This is nothing short of a bait-and-switch scheme. They lure you in with bold claims, then pressure you into expensive “upgrades” the moment they’re inside your home.
The technicians themselves were kind and professional, but the business practices are manipulative and dishonest. I was left with drying furniture, a lighter wallet, and a sick feeling that I had been scammed.
Save yourself the frustration. Get everything in writing if you dare use them—or better yet, take your business elsewhere.

Came to our home and then proceeded to try and upsell us. After an upsell refusal, we were then charged for (oversized) rooms.
We will never be using again.

This is the worst company to get your carpet cleaned. They dis not clean my living room carpet. The carpet looked the same as it was before i paid zerorez. It was just wet and not cleaned. For the price this company charges, the service dis not match. Then when i contacted them with my concern, i have yet to get a resolution. I contacted consumer affairs.

Have used them since 2020. Had good service on carpet cleaning in the past. Would highly not recommend them for tile cleaning. Tech left spots, I cleaned areas and told me areas he cleaned and didn't, basically lied. I called and asked for the Tampa manager to contact me and it's almost a week and no call. I guess they want not to deal with problems, very disappointed in their follow up. And the area the tech didn't do I paid for but received no price adjustment. Hmmm??

We had Zerorez clean our carpets at our home and Alex did a wonderful job both cleaning the carpets and promoting his company. So much so that I asked for a quote for cleaning the hvac ducts at a rental unit. The quote was $400.00. We set up an appointment and were told that they would call 20 minutes before arrival, they didn't. Upon arrival the crew leader informed me that the coils in the inside unit needing cleaning also, $800, and it also REQUIRED a uv light source, $265.00. When I told him that I was unwilling to spend $1,400+ on a 10 year-old unit and would rather replace the unit, he then went to my rental tenant and told them what he felt needed to be done IMMEDIATELY by his company in order for them to be safe. Now my tenant refuses to pay rent and has informed me that they will move as well as not paying the rent. It does not appear to make any difference that I am willing to repair or replace the unit.
I believe the term is bait and switch, which I refuse to do. I had rather pay 2x to have the job done right than succumb to blackmail. I unfortunately did not get the crew member's name.
I called their Raleigh office and asked to speak to the head person. The receptionist(?) asked what I needed and I explained the situation. She said that I was right and needed to speak with the Boss to please hold. I held until the line went dead and then hung up. That was 4 1/2 hours ago and I haven't heard anything back. The receptionist had my phone number and work order, so I guess the boss didn't want to speak to me.
5 stars for carpet cleaning, 0 stars for duct cleaning and customer service.

Hired Zerorez to clean about 2500 sq ft of carpet and rugs. The tech (evidently a Senior tech) pulled far into my driveway and almost in my garage. I told him he was too close to the house. He said, that is how it's done. About 1 hour into about a 2.5-hour job, he managed to pull all the carbon monoxide from his machine and vehicle into my house, setting off all my CO alarms and the house CO alarm. The fire department was dispatched automatically. Multiple firemen had to stay almost an hour until the alarms cleared, which took almost 40 minutes. The tech said to me, "it happens". Wow. Had I not had CO monitors or a house alarm with CO monitors, he would have poisoned my entire house with CO. I will never use Zerorez again, nor recommend.

They did our area rugs last year for $225 and we were happy. We had them out today to do the exact same service and they quoted us $700! We asked for an explanation and he said area rugs just cost more. After he verified our ticket from last year, he said “that technician did you a solid”. We told him “no sale” and told him to leave. Absolutely ridiculous!