Zerorez Opiniones 1390

I am reviewing ZeroRez in Atlanta, GA.

Without a doubt, the worst carpet cleaner I've ever used. (Unfortunately, I relied on a personal recommendation in this case instead of online research -- lesson learned.) We were told different things about their capabilities depending on who we spoke with today, with the manager assuring us they would be able to remove water-based paint drips, no problem, while the tech began negating that idea upon arrival. But hey, forget the paint...they weren't even able to remove dirt from the barely used rooms, never mind the high-traffic areas. Absolutely comical results from an untrustworthy company. Avoid ZeroRez Atlanta at all costs.

I am reviewing ZeroRez in St. Louis Park, MN.

I booked an appointment online to have my sofa cleaned. The scheduler I spoke with was nice and guided me through identifying the type of fabric on my sofa. We ultimately decided to proceed with the cleaning, but I think it’s important to mention that it would have been frustrating if I had booked the appointment online and then found out they couldn’t clean it due to the fabric type.

During the phone call, I was informed that the cost for cleaning my sofa, which was roughly $150 when I booked online, had been increased to $190. I was puzzled as to why the price changed after I had clearly stated that I wanted to clean a sofa when booking. This upcharge was frustrating, but the scheduler offered me a coupon that brought the price down to $170, which I reluctantly agreed to.

However, after hanging up, I called back to cancel the appointment due to the upcharge.

I understand that an online quote is just an estimate, but during our live conversation, the scheduler said, "I have to upcharge you because this is a sofa." I know it's a sofa, which is why I selected the box for "sofa."

Feel like this is a total scam!

What and awesome service and they stand behind thier work 100%. last week they were out to my house and there were some minor issues and spots, after a phone call they were right on it and came back out and did the whole 2nd floor again and this time Mr. Kevin, even did the bathroom throw rug. thank you Zerores and Mr. Kevin.

Great service, professional techician. Carpets look great and is not sopping wet.
Used the same technician "Steve" for years.. Heard he left the company- definitely will be missed, absolutely a great guy. New techinician assigned which was "Noah" - he had big shoes to fill and he nailed it! Thanks Noah for doing a great job!

Tech came out 4 PM to clean 4 bedrooms. He used too much water and absolutely soaked the carpet..said it was all fine and it would try soon. There was so much water it almost ran down the hallway. After 6 pm when we thought we better call for help with this NOBODY, was available. No emergency type contact in place. Next morning new tech comes, carpet still wet, not as bad as the night before. Likely the pad and subfloor absorbed it. He says, no big deal. Called the office, no manage is available…they are too busy..incredible.

Our carpets are significantly cleaner. The technician left something to be desired. He told me that we could go on the carpets "in a couple of hours" when 12 hours would have been reality. He also failed to clean spots left on our wood floor from the cleaning solution.

The carpets were not very clean, which should have been easy as it was a move out clean. They said they would let me know the extra cost for the hallway but ended up doing the work, then informing me after that it was an extra $200. Their system does not calculate accurately, so I would make sure to have them come measure before starting any work. They took zero responsibility for their confusing communication and lack of transparency regarding price. I hoped the carpets would look better, but most traffic areas weren't clean. Stick to the tried-and-true carpet cleaning process. This was not worth the price, and the customer service was terrible. It was my first time trying it and the last time as well.

I had my are rugs cleaned because I was moving. They never smelled bad, but after they were cleaned they smell like wet dog. I do not have pets so this order came from their facility. I would never used them or recommend them for your fine area rugs. I will have to get rid of mine as the order is so bad.

I am very happy with the service they come on time and they did really nice job. My carpet is so clean now.thank you so much.

Chris called at 12:06pm with an arrival time of 15 to 20 minutes but never showed up or call to cancel. I call and texted his number and never received a response. I called the office number twice the first lady sent me to his phone and he didn’t answer so I called the office back and Cindy said Chris was the manager and would find out what was going on and call back. No one ever called or showed up. I’m over 60 years old and moved had moved furniture in preparation for the cleaning in the areas previous agreed to clean. Very disappointed in this company.

We had our carpets clean yesterday by Zerorez and they did an amazing job; 5 out of 5 stars.

Great job !!! Thank you so much- John and Beth

I called to get an appt and eith 24 hours they came and got all the stains off my carpet . Very quick easy and affordable. Thank you from
Jennifer

Enostavna rezervacija termina, navdušena sem nad njihovo strokovnostjo. Definitivno ponovno uporabim.

I had an appointment with zerorez people in a window from 12noon to 2pm. I was there at 12, but the worker showed up at 5pm, after I called by phone. I got very satisfied with his job, though. Nevertheless I spent 5 hours of my busy day waiting for the job that I would pay for. In the sequence, I called the company and exposed my complain, and a lady told me the manager would call me. It didn't happen up to now, one week later.

Not happy with my last appointment with Zerorez, I had carpet cleaning and totally disappointed

Called and ordered service to clean and sterilize ducts thru home.
The service person had already cleaned the ducts when he showed us back of floor vent covers, and said not sure what was on them but could be mold suggested to replace all floor vents. asked him for pictures inside the ducts, he said he did not have the probe with him. Called the office four times asking them to come back out and take pictures in ducts, they said manager would call back they never called back.

A waste of money and time.
Booking carpet cleaning for 4 bedrooms and a walk-in closet for around $309. Process was smooth and professional.
When the tech arrived, he inspected and recommended another $ 75 per room special treatment because of 'pet bio'. Another $300 brought the total to ~ $609. Even though we had our own carpet cleaner and always cleaned up after the accidents, we agreed as this was our post-dog clean and we wanted to 'do it right'. (This is a 13-pound Yorkie, btw)
Again, very smooth and professional. Tech was very nice.
However, the results were unsatisfactory.
After $600+ in treat/cleaning, our carpets were wet and frankly, not clean. We put several fans and a dehumidifier on our carpets over the next 36 hours, in addition to cranking down the A/C, and managed to achieve mostly dry carpets, only to discover that many of the stains remained and carpet still smelled.
We called back and asked for a re-treat, explaining that many stains did not come out. The 're-treat' was effectively the new tech spot-cleaning the stains he noted or we pointed out, and not re-cleaning the carpet as a whole. The cleaning chemicals he put down were not extracted, nor were the spots clean, with the carpet just swirled around. The spots he re-treated were again quite wet when he left. He also indicated that re-cleaning the carpet 'really won't do anything' and that it could even 'damage the carpet'.

With severe disappointment, we got out our own home-grade carpet cleaner and used only warm water. Our machine sucked the 'junk' out of the carpets on the spots he supposedly re-cleaned. Amazingly, this was with a $99 Hoover carpet cleaner. We also hit other spots that hadn't been recleaned and got similar results, with lots of foam in both types of areas. So much for 'zero rez'.
You decide if after 2 'professional' cleanings (and I use that word loosely), you'd pay these people to clean your carpets....
I can state that *we.will.not*.

Signed, Sad in STL

P.S. We are NOT picky people. We understand that set-in stains (like our kids' kool-aid stain from 10 years ago under a couch) are not going to come out. We also clean our carpets 1x a year with a rent-from-the-store cleaner and clean the carpets until the extracted fluid runs mostly clear.
And if Zerorez is reading this, don't claim we can have you out again to make us satisfied. You had your chance x 2 and failed miserably.

Just contacted Zerorez for a quote to clean two standard sized 3 cushion couches, a love seat, a set of stairs, and a small closet. They advertise cleaning of three whole rooms for $139. They quoted me $500!!! and that's before they look at the carpet and assess if it needs deeper cleaning which of course will cost more. What a joke!

Johnson City location, excellent service. Steve did a fantastic job with cleaning our carpets. We we recommend them and also use them again.

Amazing product and even better service! Ben was timely, respectful and a consummate expert. He was comprehensive and took his time to make sure he explained everything thoroughly and was contentious and continued to ask if I had any questions or concerns.