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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Great products, used them for years and products have always been top quality. However trying to contact them when any issues arise is near impossible. AI chat reports to a “real Pearson” but no one c... Ver más

Valorada con 4 estrellas sobre 5

Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds... Ver más

Valorada con 4 estrellas sobre 5

Ordered a disposable vape, it came and juice was leaked everywhere , inside the charging ports etc. Completely dead and unusable . Sent them an email, will update this review if anything gets done... Ver más

Valorada con 1 estrellas sobre 5

Have used this company for years often spending over £100 each time. I had to pay to upgrade to first class shipping on a £130 order to get a note from Royal Mail stating postage hadn’t been paid and... Ver más

Información sobre la empresa

  1. Tienda de vaporizadores

Escrito por la empresa

We have been infecting vapers with good flavours since 2017, but don't worry, we have the antidote! In the dawn of an apocalypse, you have what you need from Zombie Vapes.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

499 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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No ha contestado las opiniones negativas

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3,4

Todas las opiniones

(499)

50 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Cannot get my item

when it arrived at my country, They said I had to pay 200 pounds to get my item because of all the tax on nicotine, I thought I had paid for vat. but I guess my country sucks, shame I never got to try any of the zombie vape juices at all, since I can't pay for something that much, even though what I ordered was 66 pounds

24 de abril de 2024
Logotipo de Zombie Vapes

Respuesta de Zombie Vapes

Hi Eubie,

The standard rate for import tax to Norway is 25%, which should be for the amount of £16.50 for your order.

Looking at our records, your order has been released from customs and is on it's way to you. If for any reason you need us to contact Norwegian customs, please don't hesitate to contact us via email.

Kind regards,

Zombie Vapes.

Valorada con 5 estrellas sobre 5

New shop

Popped into the new shop today, very clean and tidy. Bought a disposable vape which they had loads of brands and flavours to choose from! Also bought Nic salts and again lots of choices and great value - 5 for £13! Male behind the counter was very helpful and friendly. Would highly recommend much cheaper that the other shop in Sandbach.

27 de abril de 2024
Opinión espontánea
Logotipo de Zombie Vapes

Respuesta de Zombie Vapes

Thank you for caliing in our new store, and a bigger thanks for the positive feedback.

All the best,

The Zombie Vapes team!

Valorada con 2 estrellas sobre 5

Faulty goods and poor customer service

I placed my first order for 4 disposable CBD vapes from this company and when the order arrived 2 of the vapes arrived USED so I emailed called and messaged on their facebook page for 2 days before receiving a reply and the 2 vapes were replaced and were in full working order and this was done in quite a speedy manner after 2 days of hounding them along with a free one which was a nice gesture but this also arrived faulty (liquid was jet black and battery was flat) I tried charging it but it didn’t work and then when I unplugged the vape it literally fell apart in my hands and the liquid went everywhere now I understand it was a freebie but I would still expect them to have been checked before shipping to ensure no more faulty goods were sent out so obviously I contacted them again to let them know they really need to check their stock and to thank them for replacing the other two but my message was met with silence so from a personal position I wouldn’t order from them again and would advise others not to either

25 de marzo de 2024
Valorada con 4 estrellas sobre 5

Fast efficient service

Fast efficient service, everything arrived in decent order. My previous order spoiled us a little bit, stuffed with freebies and a little more care in the packing,but this order was more than acceptable, will use you again.

25 de marzo de 2024
Valorada con 1 estrellas sobre 5

Ive been ordering off here for quite a…

Ive been ordering off here for quite a while now and my recent order I ordered 8 100ml e-liquid and only received 8 50ml,I’ve sent no ends of emails but yet still haven’t heard anything! I am not loosing out on money for product I ordered but haven’t received the correct amount

7 de febrero de 2024
Opinión espontánea
Logotipo de Zombie Vapes

Respuesta de Zombie Vapes

Hi Kayleigh,

Sincere apologies you received the wrong size. We will send you another 8 50mls out today to bring your order up to the correct amount. We will also include some extras as compensation for the inconvenience caused.

Kind regards, Zombie Vapes.

Valorada con 2 estrellas sobre 5

Random replacements

Whilst I appreciate you may not have has the full amount of nice up shots in stock, the solution is to contact me re replacements or to cancel, or to have had it unavailable on the website initially. Not to send an assortment of other nicotine shots without my blessing.
Best wishes
J

15 de enero de 2024
Valorada con 5 estrellas sobre 5

Great vape company

So happy I found this company what can I say from fantastic taste to unbeatable value with multi buy savings. Delivery was super fast and the website was very easy to find my flavour and process my order

8 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb customer service

I placed my first order with Zombie Vapes a couple of weeks ago. The prices were great and I got a shipping notification the same day my order was placed.

After five days I noticed that I had yet to receive my items and the tracking details had not updated, with RM still awaiting the package. I sent the team an email and was unaware that website was undergoing maintenance.

A day went by and I had not received a response. At this point I was starting to worry so emailed again stating that I would be initiating a refund if I didn't get a response.

The message immediately received a response from one of their team, who informed me of the websites closure and how inundated with orders they were. Daniel was extremely helpful, polite and apologetic, and offered to send me half of my order for free as well as refund the full amount back to my card.

I received the items the next day along with my refund and cannot express how amazed I am at the level of customer care that went into resolving my issue.

Suffice to say that due to this amazing customer service I will be purchasing items from Zombie Vapes again in the future.

16 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Refund provided

I placed an order for CBD shots (priced £25). I was sent some nicotine booster thing, which they sell for about 80p. Mistakes happen tho!

Edit: after writing this they’ve been in contact and nicely provided a full refund for the item

20 de noviembre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Arrived damaged

Ordered a disposable vape, it came and juice was leaked everywhere , inside the charging ports etc. Completely dead and unusable . Sent them an email, will update this review if anything gets done about it.

UPDATE: received a replacement device promptly after reporting the issue, Increased to 4 stars

6 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

The website is so easy to use and the staff are always great and friendly.
Even though it’s not stated as next day I always seem to get mine next day.

24 de noviembre de 2023
Logotipo de Zombie Vapes

Respuesta de Zombie Vapes

Hi Stephen,

Many thanks for taking the time to leave a kind review! Feedback is always appreciated. We wish you and your family a Merry Christmas and a Happy New Year.

All the best,

The Zombie Vapes Team.

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