Zuri Furniture Opiniones 

I should have done more research on this company before I bought furniture from them. Now I do more research and found that they have so many bad reviews. They don't care about customer service. All they care about is how to make money from the customers.

I was almost to spend 10K with them but I only spent over 4K first to see their customer service and quality of the materials. I also paid for white glove delivery because I don’t have time to assemble. They charged $450 which is outrageous but I still did it because I don’t have time.

I ordered a bed and a luxor reclining sofa on 11/26. They shipped out on 11/28 and transmotion got the package on 11/30. I emailed on 11/30 asking when they will deliver the package. Michael told me that the delivery team will call me on 12/1 or 12/2 or next week. On their website, they stated “while in transit, you will receive a call to schedule a convenient time for delivery” and delivered in 1 to 2 weeks.

I called them on 12/5 asking when the delivery date was. The girl told me that she doesn’t know and gave me a phone # for Transmotion in Detroit. I called several times but no one picked up the phone and I left them a message but no one called back.

I called them again on 12/6. Jannie told me that she will contact Transmotion and gave me a California # to call because I live in California. Why did the first girl give me the phone in Detroit??? When I called the location in California, that phone # is not in service. This is unbelievable. Transmotion has a phone # for customers to contact them but it’s not in service.

I called them again on 12/7 and they still were not able to contact Transmotion, so I asked to speak to the supervisor. She told me it takes 24 hrs for the supervisor to call me back. Wow, they made it seem like they are a really big company. Later, Michael emailed me stating Transmotion will contact me this week which was the same thing that he told me from the beginning and asking if I still want to talk to the supervisor. I was speechless when I read his email. Are you ….?

Kristen (supervisor or manager of the manager) called me on 12/8. After she heard all the things I told her, she didn’t even apologize. She gave me a bunch of excuses. She said Transmotion is too busy due to the holidays and they won’t pick up the phone or call the customer back. Wow, why the heck your account managers told me to call them in the first place and gave me a non-working phone #. Since the company will not call the customers back, why the heck are you working with them? Are you making any sense??? So I told her that I am done talking to her and I want to talk to her boss. She said she is the “BOSS” and I can’t talk to anyone else. Wow wow wow. I asked if she is the owner and she said NO and the owner will not talk to me. Wow. I told her that I will write a review on their website and we will see if she is really the BOSS or not. That's when she came down and offered me compensation. Wow. She offered me $200 which was not even enough for me to pay for white glove delivery ($450) and said that Transmotion will call me soon and they told her that they had me on the schedule to be called on 12/11 or 12/12. Kristen also told me that for white glove delivery, it might take up to 3 to 4 weeks. That is not on the website and I would never order from Zuri furniture if that is on there. She tried to find lame excuses to give to the customer which made things worse.

12/13/22 – again no one called me. I called them again asking to talk to Kristen. Aldo told me that she is not available and will call me back in 24 hrs. Wow. They do the same thing over and over and drag this out for so long. Aldo offered to help and I told him I don’t think he will be able to help. But he asked again and I sort of told him what happened and he gave the same excuses and started to raise his voice. Aldo is very disrespectful to the customer. That is when I said I had enough of this and I decided to write this review.

Michael also emailed me yesterday 12/13/22 stating that Transmotion scheduled my delivery on 12/14/22 and if I haven’t received a phone call yet, they will call me soon. Guess what – no one called and how the heck they are able to schedule me for the delivery on 12/14/22 without checking my availability. This is unbelievable. Zuri furniture has the worst customer service ever.

First of all, I don’t have time. That is why I paid $450 for white glove delivery but Zuri has cost me money and lots of my time. I have spent hours calling and emailing them. I have guests coming over this weekend so I need to have the bed for them. It seems like I will not have a bed for them. I ordered the bed on 11/26 and today is 12/14 but no date for delivery.

If you want to order this company, you should reconsider. If things go right, it would be ok but when it goes wrong, that is when you run into hell with them.

We recently bought a Zuri Marlo bed. Which we almost didn't buy after reading the reviews on Trustpilot. We have laid great store by the reviews here. And the poor reviews (quality, service, etc) for Zuri nearly dissuaded us from buying this bed.

I had a chat and a call with the company, and showed them the reviews on this site. They were polite but firm that this wasn't their reality.

Finally, we took the plunge. And 3 days after delivery and assembly I am writing this review (we have never contributed before)

1. We bought the product on Amazon
2. Delivery was well within the date range provided by the seller.
3. We got our person to handle the assembly. It took about 3 hours. Assembly instructions are pretty good
4. The quality of the product is well worth the price. The quality of leather, slats, design of the product, etc are absolutely top notch
5. 3 days later we have absolutely no complaints

DISGUSTING COMPANY!

I purchased two side tables in October 2022 for $633. They looked good but one of the tables collapsed without warning after just 1 week of minimal use. Fortunately, my 10-month-old grandson was not near the table at the time otherwise, this could have been a disaster, the table top weighs 23 lbs!

I reported the incident to Zuri who sounded concerned initially and said they would replace both tables and consider compensating us for a damaged, brand-new table glass lamp. They informed us it was a "bad batch" and there were other cases had been reported.

We provided Zuri with a copy of our purchase invoice for the lamp which was only one week old. After several attempts to resolve the matter, Zuri offered just $50 for the damaged brand-new lamp as they said they did not know what condition it was in (BRAND NEW).

NEXT and much more disturbing, they have decided to only replace the collapsed table top and not the other table. Their proposal is that we wait for it to collapse and then CLAIM ON OUR HOME INSURANCE!!!! - Unless I am much mistaken, this would be perpetrating FRAUD on our insurance company and not something I would even consider!

I have now asked them to collect and refund BOTH tables and pay us acceptable compensation for the broken table lamp. With an infant in the vicinity, it would be reckless to keep these tables, especially as one from the same batch has already collapsed and Zuri are aware of others. I am awaiting the response from ZURI and will post an update when received.

My fiance and I purchased two white barstools. They both arrived damaged - one of which had paint chipping and weeks later the little chips are still ALL OVER our apartment from when we opened up the packaging. Zuri was completely unhelpful after going back and forth (and delayed in their response), offering nothing but a $50 credit and a replacement for a single damaged piece that they refuse to expedite. If they were a quality company, they are NO LONGER a quality company.

Horrific Experience
The service here was absolutely horrific. We ordered 3 pieces of furniture for $5,000.00 as well as their so called "white Glove installation service" for another $300.00, a Ford Desk which came damaged and sketchy design, Madison wall bookshelf which came damaged and unrepairable, file cabinet which also came damaged and unrepairable. When their "white glove" installers came to assemble and install the furniture they also stated the furniture is not well designed or sturdy. They stated the Madison shelf would bow after time and poor design.
3 weeks have passed and after many phone calls and emails, still no word from Zuri on when the new furniture will be shipped, let alone delivered. But they certainly kept the money I paid for this junk. They stated they would take their own damaged furniture back for a refund, but will be charging a $800 re stocking / shipping fee??? To take back their own damaged furniture and no word yet on when new furniture will even be shipped!!

Don't walk away from the company. RUN!!!
Absolutely Horrific Experience.

I had two negative experiences with Zuri within the last year. The first was a customer support experience. My Zuri Pierce desk was damaged during a move. Zuri support stated that I could purchase replacement parts so that I could fix the desk. After weeks of back and forth providing photos, part numbers, and other data - Zuri said they could no longer provide those parts. The desk itself looked great, but it is made of cheap MDF material with a wood veneer over it.

My last experience was with an Artemis fabric storage bed. Within 30 days of buying the Artemis, I let Zuri know that the bed was not properly supporting the mattress. At 30 years old, I was experiencing daily back pain after buying this bed. I had never had back pain before. They sent out a technician who used electrical tape to attach 5 metal shims to the central post. The bed felt better, but I would still get occasional back pain. Months later, I bought a new, high-end mattress. I thought that my old mattress was damaged by the bed which was why it continued to sag in the middle. Within two weeks of getting the new mattress, it was sagging in the middle. I opened up a case with Zuri and they dismissed any responsibility to repair, replace, or return the bed as I had purchased it 1 year and 1 month before - exactly 1 month past their limited warranty. Given the price of the bed, the history of the situation, and the mounting evidence of a structural defect, I am shocked that they wouldn't help me resolve the product.

Buyer beware with Zuri - they sell overpriced low quality furniture. I'm sticking with local stores that make quality pieces from now on.

EDIT: I left a simple, 1 star review on Zuri's product page for the Artemis Fabric storage bed. Zuri removed it. You cannot trust this company. Here is the review I left - make your own decision if it should have been removed: "Purchased this bed over a year ago. The center support rails running across the width of the bed do not have a support post underneath them. These support rails flex under weight which causes a dip in the middle of the bed. This caused damage to two mattresses from sagging in the center before we realized the problem. The bed itself looks great, but it does not support the mattress properly."

I bought a buffet table in late July and they delivered it damaged. We requested twice a replacement and they delivered it twice damaged the furniture again. Now they just want to give a $160 credit for a table taht costed us almost $2K. What a shame!! I though they were a high quality shop...

Modern designs for furniture at competitive prices, bought a leather sectional, delivered in time and works as promised. Its all Chinese products which you can buy from any vendor, with cheap framing but the leather is ok. I had white glove delivery and they broke a leg, they promptly sent a tech to repair for free. So always ask for white glove, it saves lotta hassles. The show room experience leaves a lot to be desired. Inattentive unmotivated staff makes the visit worthless hope the owners are reading, great discounts on sale items.

I bought a set of 4 dining chairs from Zuri Furniture 3 years ago. I paid over $300 per chair on sale. They were advertised as high quality with chrome legs. A leg on one chair broke off a few months ago. When I inspected the area it broke from it was jagged with lots of bubbles of melted metal and discoloration, which indicated faulty welding. Zuri refused to replace the chair or even substitute it with a stool or ottoman of equal value, or any value!

Their only solution was to insist I buy a set of chairs at a higher price, so they can profit further on selling defective and inferior quality furniture.

The BBB has given this company a D rating. Wish I checked that first.

Don't waste your money on this furniture. It is made in China garbage. It is not as advertised for quality. Customer service is awful.

Worst company ever! Ordered a white sectional and it was delivered to me looking like it was patched together with different materials. Some parts were whiter than others and some parts were smoother than others. It also had rust marks all over the metal parts. They offered to exchange it but I didn’t trust the quality would be any better since this one was so horrendous. I wanted a return. They agreed it was defective but I still had to pay over $800 to return it. Please stay from this company.

DO NOT BUY!!!

I bought this executive desk furniture for almost $4,000 two years ago. The legs of the desk broke and I contacted customer service to help me find a solution. The solution they offered is for me to pay another $1,900 for parts and materials to be send to me. This company is a rip off. You can get better deals elsewhere.

Again, do not buy!!!

Worst customer service. Had a problem with an item that i ordered and they just doesn’t care and not helpful! Super expensive item and they just wouldn’t help you when there is problem with your order!

Ordered two black laquer top side tables, in a matter of months when my cleaning would clean, they have scratches all over them...sent pictures and Zuri will accept not responsibility....no one has used them, crap product and very expensive....

I regret I didn’t read reviews before purchasing from Zuri. This people don’t care what they shipped to you, and they will not care if the furniture for $3255 came defective. The quality if their furniture is very bad, keep in mind you WIlL NOT get what you see on the picture!! I will never deal with this people again.

This is a horrible furniture store to shop at. They take zero responsibility for their actions and blame seams to be rampant when it comes to who didn't do the job right. They never deliver on time and pass off responsibility from one employee to another when you want to know where your furniture is and when you'll receive it. They charge you for furniture they don't have and can't get, then try to charge for returns or restocking fees on undelivered product. The worst customer service in the business. Unbelievably bad.

Don't give your money to this company, the furniture is completely inoperable, and customer service is terrible. Overpriced, not worth it, misleading photoshopped photos, Zuri doesn't take responsibility for faulty furniture. They also hide all their negative reviews.

Their 'white' furniture on their website is not actually white, it's beige. It's advertised as 'fully reclining', but DOES NOT RECLINE if you are under 250 pounds. They claimed the color was what I ordered, I thought ok fine, I'll work with the color since they wanted to charge a crazy $150 return fee, even when they falsely advertised 'white'. Then, after putting it together I found out it was faulty. It wasn't mechanically crafted for petite people. None of my employees could make it function since it's so IMPOSSIBLE to recline, so I can't give it to anyone. LITERALLY NOBODY WANTS IT because it DOES NOT WORK! They STILL don't care that it doesn't function because they only care about the $ they've spent on a technician to come out and try to fix it, who even said it was HARD to use and only meant for larger people. This has been an issue for over 7 months long, for something that was never my fault in the first place. I've even spoken to the manager on the phone and they STILL want a $150 fee to exchange this, since no stores near me even make a box big enough to fit the chair. That's ridiculous and not how you operate a company. Help the customer return a chair at no EXTRA fee, and make more money off the customer... Duh. You'd think putting trust in an expensive furniture brand would take care of their customers, but Wayfair and Amazon do so so so so much better.

Extremely disappointed, ridiculously the worst experience I've ever had with shopping online, was really looking forward to furnishing my other office suites with their modern furniture, but I'm happy that in the span of the 8 months it's taken with their poor customer service, that I've gone with Wayfair / Overstock / AllModern, Rove Concepts - less than half the price, for better quality. Stick to what you know.

Ordered a recliner from them. Prior to ordering, I asked them if sofa would fit in my basement and they assured me it’ll fit as long my door is wide enough l. So I ended up ordering the white glove delivery for the almost 350 lbs sofa. Prior to it being delivered I showed the delivery company pictures and videos of where it’ll be delivered. Once it got here the 2 guys personally went and measured to see if it’ll fit. They pushed it down my basement using gravity and once it got to the door, it didn’t fit. Now they have to bring it back up again and in the process scrapped my door frame. Horrible experience overall with the wait time, no sofa, scrapped door frame and $600 Zuri charged me for delivery. Don’t ever order from this company they have horrible reviews everywhere. I should’ve done my due diligence!

Terrible customer service. They do good advertisement and get you to buy stuff. I had contacted some designer called michael. He gave me his contact and told me reach out in case of issues. My delivery was not handled properly in spite of telling them to deliver on certain date. i tried reaching out to michael with number of emails, there was no response. I tried contacting customer support. They pushed the ball to delivery. The delivery company never pick up the call. I had to call head office and get delivery. This delivery was just kept in front of home not even at the door. Terrible experience dealing with delivery guy. He was very rude. Never fall into their trap. They dont care once you pay the money and you are done. I was lucky to get my expensive furniture by myself. STAY AWAY. Its better to go to costco and deal with world class customer service. I would give negative stars if allowed

The worst experience I have ever encountered for an online purchase. I bought an office furniture priced at almost $3k. It's been three weeks and no sign of my purchase. The last update I received was that the furniture is lost in the warehouse. At a price of almost $3k, at the minimum I expected Zuri to know how to not loose a shipment. If you can avoid these foolish bunch, pls do. They are not worth the time and effort.

Just wanted to share one of my worst experience with Zuri Furniture. I visited the shop at Plano, TX and also had few online discussions with their online sales representative. Although the communication with online rep was decent, I went to the store to understand the look and feel of the furniture and to talk to someone in person. I had to let others who possibly planning to go to this store that, please DO NOT talk to the Manager and if you have a little bit of self respect, stay away from this store.
When I walked in to the store at around 1pm-1.30pm CST, there were couple of other customers in the store. No sales rep or Manager assisting any of them. I did see someone sitting in the reception area but he had no plans to ask anyone if they need assistance. I happened so see their Manager as well but he was sitting relaxing without caring about what customers need.
Finally, he came to front desk with a lot of attitude and I asked him couple of questions but he seemed like – “why is he asking question? If you need furniture, take it and walk away”. I also asked him about the discount Devan Hurley, one of the online sales rep offered me and suddenly I received a response that – “Why is he offering 31% discount where we have only 20% to offer? Show me all the emails? What date and time did he sent this information?” I showed all the proof and he said he cannot offer.
This is a group who are shameless to change their words and surprised to see why Zuri’s owners are careless about employing such disgraceful people in the store. There are smart people in the world.
Anyway, I am happy that I didn’t buy any furniture and could avoid this trap!!!