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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Ok so I’ve used xbrain for years and they’ve always been perfect until now something is Erin I made my order and I’ve received nothing and can’t get in contact with customer service!! So I’d advise n... Ver más

Valorada con 5 estrellas sobre 5

I’ve struggled with ADHD my whole life. I’ve tried all kinds of ADHD medications that somewhat worked but the side effects out weighed the benefits. X brain seriously works, no joke. I’m blown away ho... Ver más

Valorada con 1 estrellas sobre 5

Placed an order on 1 June, which Xbrain took the payment for. Didn't receive confirmation that my order had been received until 15 June. Followed up on the status of my order (still shows as 'processi... Ver más

Valorada con 1 estrellas sobre 5

Ordinato e pagato un mese fa, non ho ricevuto niente nonostante due mail di sollecito dove, ad onor del vero, rispondono rassicurando che è stato spedito e a momenti consegnano. Da questa esperienza,... Ver más

Información sobre la empresa

  1. Tienda de vitaminas y suplementos

Información proporcionada por diversas fuentes externas

We are real people. We work, we party, we have vices, and we have goals. Sometimes we get enough sleep, eat a balanced diet, manage our stress, and sometimes we just do the best we can. Our paradigm shattering supplements are designed to help real peop...


Información de contacto

  • Phoenix Park 14, LE67 3HB, Coalville, Reino Unido

  • xbrain.co.uk

2,3

Malo

TrustScore: 2.5 sobre 5

418 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(418)

35 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

“Okay” at best…

Postage cycle leaves me without product for c. 1 week every month so doesn’t really work as a subscription in the UK. The actual product is “okay” at best and having switched to an alternative recently I’m already feeling greater benefits. Overall I wouldn’t recommend a subscription to xbrain.

25 de septiembre de 2023
Valorada con 3 estrellas sobre 5

Positive Resolution Despite Delay

I am extremely disappointed with my experience with XBrain. I placed an order for supplements over a month ago and have yet to receive the products. To make matters worse, despite numerous attempts to contact their customer service, I have received no response.

What's even more frustrating is that I was charged for the products immediately upon placing the order, and the company has failed to provide any updates on the status of my order. It's evident that they prioritize taking customers' money over delivering the products they promised.

I understand that issues can arise, but the lack of communication and transparency from XBrain is unacceptable. The fact that they have not even processed a refund for the undelivered products is a clear indication of their disregard for customer satisfaction.

I strongly advise against making any purchases from them. Their lack of professionalism, failure to deliver, and refusal to provide a refund make it clear that they are not a reliable or trustworthy company to do business with.

I hope that my experience serves as a warning to others considering purchasing from XBrain. Save yourself the frustration and disappointment and look elsewhere for your supplement needs.

UPDATED: I recently had an experience with XBrain that, while initially frustrating, ultimately left me with a more positive impression.

I placed an order for a product that, unfortunately, was not delivered as expected. It took a full month to resolve the issue and receive a refund. While the delay was less than ideal, I do appreciate that XBrain eventually took the necessary steps to address the situation.

The fact that they acknowledged the problem and rectified it, even after a delay, speaks to their dedication to their customers. The refund process was smooth, and I received the amount in full.

While there was room for improvement in the timeliness of the resolution, I'm willing to consider XBrain for future purchases based on their willingness to make things right. It's reassuring to know that they value their customers' experience and strive for positive outcomes.

Thank you, XBrain, for ultimately resolving this matter to my satisfaction. I hope to see improvements in response times in the future, but I appreciate your dedication to customer service.

31 de agosto de 2023
Opinión espontánea
Logotipo de XBrain

Respuesta de XBrain

As this order has not come back us yet from spain after it did not get through customs we are waiting for this to come back before refunding. All customs clearance is on the customer buying the gods. But I will give you the benefit of the doubt and refund you today even though we have not gotten this order to us from spain again.

Valorada con 4 estrellas sobre 5

Helps me sleep

My eldest son recommended Brain to me it helps me well but I keep waking up. That has been a habit for a long time with me, but I appreciate Brain very much.
Thank you Margaret

26 de julio de 2023
Valorada con 4 estrellas sobre 5

Money refunded.

This is an updated review.

Previously i had a problem with a delivery to Portugal,
the product never arrived.
I understand now that it was a problem with the Portuguese customs, and not Xbrain.
They refunded the payment, so all good.
Thanks Xbrain.

6 de junio de 2023
Logotipo de XBrain

Respuesta de XBrain

We appreciate your inquiry regarding the recent situation with your order. We would like to provide you with a more detailed explanation of the circumstances surrounding the additional charges you encountered.

To clarify, the amount you were asked to pay was not a fine, but rather a Value Added Tax (VAT) and Duty that is typically imposed on customers who order goods from abroad, aiming to import them into their respective countries. In the case of importing from the United Kingdom to Portugal, it is the responsibility of the customer to cover these charges. Regrettably, since you declined to accept these fees, the order was consequently returned to us and has yet to be received back.

To ensure smoother experiences with future purchases, it is essential to be aware of the import regulations concerning shipments from countries outside the European Union. We provided you with the necessary documentation, which enabled the release of your order from customs. However, as the fees imposed by your government for importing goods are beyond our control, we were unable to intervene in this matter.

Rest assured, once we have received the order back at our facility in the United Kingdom, we will proceed with issuing a refund to you promptly.

If you have any further questions or require additional assistance, please do not hesitate to contact us. We appreciate your understanding in this matter and remain committed to providing you with the best possible service.

Sincerely,

Valorada con 5 estrellas sobre 5

Really good communication from the…

Really good communication from the team. Minor issue with other that was addressed immediately and communication was great. Will be returning

6 de diciembre de 2022
Logotipo de XBrain

Respuesta de XBrain

You are more than welcome Philip :D

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