this is the 3rd time that i am ordering a replacements. Each time is $40 which seems excessive. I will not be purchasing from this company in the future.
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Consulta las opiniones de los clientes
This company has been great to deal with. Had a few questions regarding install, and their support walked me through some troubleshooting. Next, one of the lights was periodically not working. I reach... Ver más
Fate can be vicious topped with a run of bad luck. Simply months after I installed my new Dual Beam, Hi & Low Beams - H4 (9003/HB2) - Full Xenon HID Bulb kit a deer out of nowhere smashed my headlight... Ver más
La empresa ha respondido
I purchased LED headlights back in 2020 and have been using them happily ever since. They have been the best set of LED’s I’ve ever experienced. Fast forward to March 2024 and headlights started flick... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de bombillas
- también en la categoría
- Tienda de accesorios para automóviles
Escrito por la empresa
XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
Información de contacto
Wilmington, Estados Unidos
- 18008348669
- support@xenonpro.com
- xenonpro.com
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No ha contestado las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Well I ordered a set of headlight bulbs…
Well I ordered a set of headlight bulbs from this place I used there online find your bulb put in my information and they sent them to me go to the dealership to have them installed they tell me there wrong you need 1bulb not two have online chat with the people at XenonPro they tell me there right I tell them there not request return here’s were it gets good I have to pay $17.00 dollars to return them then they charge me $30.00 restocking fee for there mistake WOW went to auto zone a guy hands the right bulb in 2 minutes so if I could rate them a zero stars I would what a JOKE and Rip-off ARTIST!!!!!!!!!!!!!!!!!!!

Respuesta de XenonPro
Great seller with excellent customer…
Great seller with excellent customer service. I had an issue on my end and they corrected it swiftly. Highly recommended!

Respuesta de XenonPro
Super Easy Warranty Replacement…
I bought some LED headlights in 2020 and one of them failed. I reached out to customer service. They verified I was me, confirmed my shipping information and sent me some new lights. No fuss at all!!

Respuesta de XenonPro
Customer support is A+
Customer support is A+! If the bulb kits are as good as the customer service then you'll have one more delighted customer!

Respuesta de XenonPro
I had a no hassle experience with these…
I had a no hassle experience with these people .
Went into a l live chat and the problem resolved in fifteen minutes with new replacement coming the following business day.

Respuesta de XenonPro
This company honors its warranty…
This company honors its warranty immediately and is extremely helpful in getting to the root of the problem. Their customer service agents are very polite and they help walk you through the replacement process.

Respuesta de XenonPro
Sub-par customer service
Bought back in Dec 2019. They will not replace parts, they blame your car for the issues. Shipping also takes very long and there is no compensation for the delayed "express" shipping, even though it clearly said they'd refund shipping cost if it was delayed. Initiated a chargeback and bank got me all my money back. XenonPro was very uncooperative and hesitant to refund. Their items are literally the same quality as the stuff on AliExpress for $20(same packaging too!) They also kept making excuses about late shipment and didn't own up to it.
Edit: in the review they are claiming I couldn't do a warranty claim because I chargebacked. This is untrue. They denied the claim and shipping reimbursement, and then I chargebacked

Respuesta de XenonPro
Great customer service
Great customer service. Just chatted with Kevin to make a warranty claim (which I've done several times) & the process is very simple & easy.

Respuesta de XenonPro
Nice product
The product functions well for now. It's nice to have the headlights upgraded.

Respuesta de XenonPro
Always great quality
Always great quality. Well manufactured and priced reasonably. Thanks Xenon Pro!

Respuesta de XenonPro
Kevin and Allen in the warranty…
Kevin and Allen in the warranty department awesome customer service thank u and keep up the good work fellas

Respuesta de XenonPro
Great customer service
Kevin answered me very quickly on their chat service and helped to trouble shoot my install. It looked like maybe a faulty ballast and so they're sending me an entire new kit
My kit was the 9007Hid kit

Respuesta de XenonPro
The product is junk
The product is junk. The light aren’t even bright enough to see the road. The glass broke before I even got the bulb in. The lock threads spin around the body of the bulb. I am not impressed. I payed a lot of money for them and I was pretty disappointed.
I could have payed for brand new headlight bodies for my truck for the amount I payed for these overpriced bulbs

Respuesta de XenonPro
Great Products but even better customer service
They 100% stood behind their product and sent me a full replacement set no questions asked. By far the most pleasant warranty experience I have ever had and I will be a return customer because of this.

Respuesta de XenonPro
Kevin was easy and great to work…
Kevin was easy and great to work with...Great warranty and service!!

Respuesta de XenonPro
Very helpful in the live chat Kevin did…
Very helpful in the live chat Kevin did a good job they stand behind there warranty as said great job

Respuesta de XenonPro
This people are awesome great CS.
This people are awesome great CS.

Respuesta de XenonPro
Great customer service!
Very helpful and quick to resolve my problem!

Respuesta de XenonPro
Thank you to the technical team for…
Thank you to the technical team for their support and guidance in getting my new bulbs to work in my vehicle.

Respuesta de XenonPro
I highly recommend doing business with them.
Great products at a fair price. Their technical knowledge has been great when I have contacted them and their customer service has been spectacular! I highly recommend doing business with them. One last note, they stand behind what they sell.

Respuesta de XenonPro
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