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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

this is the 3rd time that i am ordering a replacements. Each time is $40 which seems excessive. I will not be purchasing from this company in the future.

Valorada con 5 estrellas sobre 5

This company has been great to deal with. Had a few questions regarding install, and their support walked me through some troubleshooting. Next, one of the lights was periodically not working. I reach... Ver más

Valorada con 5 estrellas sobre 5

Fate can be vicious topped with a run of bad luck. Simply months after I installed my new Dual Beam, Hi & Low Beams - H4 (9003/HB2) - Full Xenon HID Bulb kit a deer out of nowhere smashed my headlight... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I purchased LED headlights back in 2020 and have been using them happily ever since. They have been the best set of LED’s I’ve ever experienced. Fast forward to March 2024 and headlights started flick... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de bombillas
  2. también en la categoría
  3. Tienda de accesorios para automóviles

Escrito por la empresa

XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

642 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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4,4

Todas las opiniones

(642)

39 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

On time delivery

On time delivery. Customer service was very responsive.

19 de junio de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Josh,

Thank you for your review! We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

I walked in to ask

I walked in to ask, “what’s up?” Then spent 4 hours with trained professionals and ended up donating my life saving plasma.

5 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Xenon Pro jump pac in the trash

Purchased a 12v compact jump pac and air pump from them a year of so ago. The jump pac expanded out of the case and the air pump blew the hose the first time it went over 50lbs pressure. Contacted the warranty chat and they said they would replace the jump pac, no problem, for $39.99 shipping, the pac is no bigger than a cell phone, that much for shipping an item that small is ridiculous. Yes, 39.99 is in the warranty statement, but why would you pay that much again for a product that did not last more than a year? No, thanks, in the garbage it goes.

31 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent!!!!

29 de abril de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Lou!

Thank you for your review! We hope you enjoy your new lights and look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Fog lights.

I ordered a set of fog lights and I received them in about 3 days, just like they said. They are fast and reliable. Had what I needed in stock.

8 de mayo de 2024
Opinión espontánea
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Respuesta de XenonPro

Hi Scott,

Thank you for your review! We hope you enjoy your new lights and look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

AMAZING Company, amazing service.

Kevin was AMAZING! I am traveling, lost a headlight and had no way to access my original purchase info. He found EVERYTHING and was able to take care of me.
Listen, the customer service w/this company is top notch and so are their products. Pricey? Yes, but well,well worth it. They stand by their products.

9 de mayo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Kim,

Thank you for your review and kind words. We are so happy to hear that Kevin took care of your warranty claim!

We hope you continue enjoying your lights and look forward to serving you again soon!

Valorada con 4 estrellas sobre 5

Great quality

Great quality, easy install worked no issues. Not insanely bright, and gives a broad field of view good for seeing ditches.

18 de abril de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hello!

Thank you for your review. We hope you continue enjoying your lights and look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Customer service

These guys are awesome. After sales service is just great. Everything solved after a couple of emails.

6 de mayo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Pierre,

Thank you for your review and feedback. We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Great service

Product arrived in exceptional short time and was able to add to existing parts with help from service desk.
Great product.

19 de abril de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Brent,

Thank you for your review. We are so happy to hear that your order arrived quickly and that our team was able to help you with the installation.

We hope you love your new lights and look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Great product

Great product! They stand behind it and customer service was outstanding!

3 de mayo de 2024
Opinión espontánea
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Respuesta de XenonPro

Hi Aquilo,

Thank you for your review and kind words. We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Exceptional service

Even though the product could not cooperate with my vehicle, the customer service and attention to detail, was exceptional. I will definitely keep doing business.

11 de marzo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Ramiro,

Thank you for your review and feedback and sorry to hear that your vehicle did not respond to the lights well.

We are happy that our team was able to help you and hope to get the opportunity to serve you again soon!

Valorada con 4 estrellas sobre 5

Fortunately the HIDS work well

Order shipped and delivered as promised. Nicely packaged but I was a little surprised there was no shipping doc for return purposes if necessary, no installation instructions or where to get them (although that was fairly simple to figure out).
I had to return the first set of HIDs because, apparently, Hyundai does not use the same connectors for their projector lights as others in the auto industry so. I assume this because I order LEDs from another lighting company and the connectors were the same problem. That's not your fault but that's not mine either. The rep who was doing the fact-finding to determine my issue with the lights finally concurred that I needed H11 and 9005 lights. He topped it off by saying "We won't charge you the 15% restocking fee." Well, bully for youse guys! I gave you the lead; make sure this doesn't happen again to your other Hyundai customers. The other light company didn't threaten me with restock fees. They even paid for shipping the lights back to them. That company was Diode Dynamics. I didn't make my final purchase with them this time because they didn't have HID lights for the Hyundai and I wasn't impressed with the light output from the LED bulbs.

16 de abril de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Eddie,

Thank you for your review and feedback. We are happy to hear that our team was able to figure out the bulbs your vehicle needed.

Please don't hesitate to contact us should you need anything else!

Valorada con 5 estrellas sobre 5

Great product & service

I had a very bad experience at the beginning as it’s very annoying to get tech support through chat only, as one of my lights where not working. As long as you give yourself lots of time, they will go step by step to find the exact issue. Unfortunately in my case it was not an installation issue, it was a defaulty ballast. But once they found the issue, they kindly sent out a replacement part right away.
I really appreciate having good service and good quality products. Their products are definitely worth the price. And having peace of mind, knowing that they will replace any defective part with out hesitation as long as you take time and go through their tech.

10 de abril de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Tak,

Thank you for your review and patience while we took care of the issue for you! Our team is at your disposal should you need anything else.

We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

XenonPro is awesome!

It was simple! XenonPro's website was easy to navigate. They had what I needed. It arrived quickly. This is the second time I've purchased from them.

18 de marzo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Mark,

Thank you for your review! We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Issues Corrected

I was having issues getting the items I wanted ordered, but after online help from Kevin, everything went well. He was able to get the order submitted for me and he was very professional through the whole process, despite the fact that I was kind of grouchy at first due to the issues I was having with the website. Thanks so much for all your help Kevin!

3 de abril de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Chantelle,

Thank you for your review! We are so happy to hear that Kevin helped you resolve the issue with your lights. We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Fantastic Service & Lifetime Warranty

I purchased LED headlights back in 2020 and have been using them happily ever since. They have been the best set of LED’s I’ve ever experienced. Fast forward to March 2024 and headlights started flickering and going out, I contacted XenonPro to see if anything could be done and sure enough they stand behind their product without question. In a few short minutes my warranty claim was approved over chat and was sent a new pair of LED headlights for my car. Fantastic service and they completely stand behind their product and offer a lifetime warranty; they made my day!

22 de marzo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Gary,

Thank you for your review and for being a longtime XenonPro customer. We will always stand behind our product and we will always put our customers first.

We look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Kevin was really great to answer my…

Kevin was really great to answer my questions and tell me exactly where i went wrong and gave me the solution I needed. Like i told him " Happy Wife - Happy Life. Thank you

22 de marzo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Debbie,

Thank you for your review! We are so happy to hear that Kevin helped you pick the perfect lights and we hope to serve you again soon!

Valorada con 5 estrellas sobre 5

New led lights

Great service answered all my questions

22 de marzo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Jason,

Thank you for your review. We hope you are enjoying your new lights and look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Best in the business, HIGHLY recommend!

Been using the H11 LED kit in my 2019 Chevy Colorado, and they have been amazing! Recently, one side actually stopped working. Only took a few minutes with a customer service rep, Kevin, who was amazing, and my replacements were on the way! These are by far the best LED lights I have ever used, and the best customer service! HIGHLY recommended!

15 de marzo de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Yan,

Thank you for your review. We are so happy to hear that our team was able to assist you with your warranty claim!

We hope you continue enjoying your LED lights and look forward to serving you again soon!

Valorada con 4 estrellas sobre 5

Headlights

Lights were very bright and easy to install fast delivery

23 de febrero de 2024
Opinión espontánea
Logotipo de XenonPro

Respuesta de XenonPro

Hi Russel,

Thank you for your review. We hope you enjoy your new lights and look forward to serving you again soon!

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