When people have a technical problem they need to speak to a human being. You really need to address this. In saying that, after I mailed Xneelo support and said that that I need to speak to a hum... Ver más
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Consulta las opiniones de los clientes
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Ver más
La empresa ha respondido
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Ver más
La empresa ha respondido
I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Información de contacto
4,7
Excelente
315 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Amazing help and service!
I always receive such good service from Xneelo, but especially today I have been helped by Seymone via the chat service who was so patient with all my questions and issues. I was battling with email issues for days and in just one chat and team viewer session with Seymone - all my issues were 100% resolved. I can not be more thankfull! THANK YOU!
16 de mayo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Tanja,
Thank you for your lovely feedback, we appreciate it!
We at xneelo are dedicated to providing the kind of patient and solution-based support you received, in keeping with our brand promise of Trusted in Hosting. It's lovely to hear that this was your experience and we trust this will continue to be the case in future. We have passed your gratitude on to Seymone accordingly.
Thank you for your ongoing support.
Warm regards,
Your xneelo team.
Respuesta de xneelo
Hi Harry,
Thank you for your review!
Our team prides itself on providing exceptional support, and it's lovely to hear that this was your experience with Seymone. We have passed your kind words on to her and the team, and look forward to further supporting you in future.
Warm regards,
Your xneelo team.
Exceptional technical support
Exceptional technical support. Seymone went above and beyond to assist me. I am exceptionally grateful for the care, compassion, and professionalism.
14 de mayo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Jeanette,
Thank you for your wonderful feedback!
We're delighted to hear that Seymone’s support stood out and that her compassion and professionalism made a meaningful impact.
Your feedback has been shared with Seymone and the team. We look forward to supporting to in future!
Warm Regards,
Your xneelo Team
Xneelo Support
Tristan was an absolute helping me to find my lost website. I am so grateful to all the support people at xneelo they have made my domain purchase, website hosting and word press domain seamless and are incredibly patient. I highly recommend them they are very professional and guide you through every step if needed.
14 de mayo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Maureen,
Thank you for your great recommendation!
At xneelo our goal is to provide personable and efficient support. We are elated to hear that Tristan was able to support you and resolve your queries. Your honest feedback is important to us as it helps us improve our customers' experience.
We look forward to many years supporting you!
Kind regards,
Your xneelo team.
There's ALWAYS someone to assist!
I run a small, one-person business and I’m completely IT illiterate.
Every time I contact Xneelo, I get friendly, helpful advice — even when I’m asking what must be the dumbest questions.
Sure, there's the occasional wait, but I always get the assistance I need.
This time 'round, thank you Seymone — you were great!
9 de mayo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Mike,
Thank you for such a great review!
We are so glad to hear you were supported, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with Seymone and the team. We really appreciate your loyalty and recommendation!
Warm Regards,
Your xneelo Team
One of the best places with excellent customer support.
Great customer service! Very helpfull in a short amount of time and they'll advise best they can to help you achieve what you are trying to do.
25 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Gideon,
Thank you for your outstanding recommendation!
We're truly excited to be part of your journey and to know that our services and team have made a meaningful impact.
Your feedback has been shared with the team, and we look forward to supporting you in the future.
Warm Regards,
Your xneelo Team
Always a pleasure working with Xneelo
Always a pleasure working with Xneelo. My latest engagement was with Izak, who was knowledgeable and helpful throughout the process!
24 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Bjorn,
Thank you for your kind review!
We are delighted to hear that you had a pleasing hosting experience with Izak.
At xneelo we are committed to excellent service delivery and always strive to meet customers' expectations and requirements. We have shared the feedback with Izak and the team.
Warm Regards,
Your xneelo team
Seymone resolved my initial problem and assisted with another
The previous guy by the name Robert just referred me to the knowledgebase and basically refused to assist me further even though i told i felt lost navigating the Xneelo platform. Nonetheless Seymone resolved my initial problem and assisted with another. She is a Superstar and deserves to be treated as such.
24 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Chris,
Thank you for taking the time to share your experience with us!
At xneelo our goal is to provide personable and efficient support. We are elated to hear that Seymone was able to support you and resolve your queries. Your honest feedback is important to us as it helps us improve our customers' experience.
We look forward to many years supporting you!
Kind regards,
Your xneelo team.
XNEELO WILL DAMAGE YOUR BUSINESS - THEY ARE SCAMMERS! BE WARNED!
After they overcharged me, when I took to complaining, despite all my services being paid until November 2025, after they had my sites down over 70 days in the middle of and over my high season, because their accounts could not keep track of an agreement regarding data we were backing up and moving, and they had agreed not to charge on that data, then they spent all this time taking my websites down, without my knowledge because their accounts could not keep track of the arrangement. Every time they took it down - the data would take 3 weeks to re upload, they would give a "week" to follow through on their plan, which would not be enough time to complete their own recommendations, then they would again interrupt the process, deleting everything, then their accounts sending a bill, having to re- review the arrangements. Then when I had enough last month, we finished the process, after they had the site 20 days that month, restarting the back ups twice, they then cancelled my accounts, stole the money they should be refunding by suddenly again adding these fees. This is blue collar crime and cost me company potentially millions in opportunities. We had to then restart and the day before we finished when they said they are deleting every thing so I cannot check everything, then instead of moving things nicely as I moved them to them originally, they packaged my sites data and emails instead making exporting difficult, and further they then spent the last 24 hours lying to me about one of my main sites being down for 5 - 7 days,(all screenshot) meanwhile my new host told me they must do a simple auth, I had to threaten to post online again to get any action. DO NOT HOST WITH XNEELO!
17 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Bianca,
Thank you for your sharing your experience.
We are currently looking into this matter.
Kind Regards,
Your xneelo Team
I'm very glad about the services of…
I'm very glad about the services of Xneelo. They are not in the market to sell domains or hostings, they are in the market to build visions and help people express their desires thoroughly with an amazing staff that responses to my feedback with the speed of lighting. The company's ethos is built on trust from the get-go with rigorous verification processes upon signup it ensures everyone in the space is who they say they are. My special appreciation goes to the consultant Chloe. She is very caring and goes out of the way to help.
17 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Fonk,
Thank you so much for your thoughtful feedback!
We're truly excited to be part of your journey and to know that our services and team have made a meaningful impact.
At xneelo, we're passionate about helping our customers bring their ideas to life, and it's wonderful to know you’ve felt that care and commitment.
Your feedback has been shared with the team and we look forward to supporting you in future.
Warm Regards,
Your xneelo Team
Righardt of Xneelo
Righardt of Xneelo was most patient with an elderly person like myself, I try to stay ahead of the game at my age but have no formal training so I really appreciate the way he assisted me. Well done Righardt.
14 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Esme,
Thank you for your great review!
We are delighted to hear that you had a great hosting experience with Righardt.
At xneelo we truly appreciate it when customers take time out of their busy days to provide us with such a positive comment. We have shared the feedback with Righardt and the team.
Warm Regards,
Your xneelo team
I dealt with Tristan online via the…
I dealt with Tristan online via the Xneelo support chat. He was AMAZING and went out of his way to assist me. This was not a quick fix and he consistently kept me updated throughout the process. What a pleasure dealing with customer support of this standard. Thank you, Tristan.
7 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Kelly,
Thank you for your kind review!
We are delighted to hear that your support experience with Tristan was amazing from start to finish. Our team is passionate about the quality of the support we provide, and your feedback is an encouraging testament to that passion.
We look forward to supporting you further in future!
Warm regards,
Your xneelo Team
I have been with Xneelo for many years…
I have been with Xneelo for many years and every time I have faced an issue I have always received such exceptional service. Thanks guys, will always highly recommend your services.
2 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi Michelle,
Thank you for your great review!
We are pleased to hear that your interaction with us has been exceptional after all these years, and we trust you will continue enjoying the same level of support from our Customer Support Team in the future.
Your feedback has been shared with the rest of the team. We really appreciate your loyalty and recommendation!
Warm Regards,
Your xneelo Team
Xneelo Service is Superb
I had an issue which required assistance and Michelle from Xneelo assisted wonderfully me from start to finish in completing the task with utmost friendliness and competence, it was a pleasure dealing with Her and service was 10/10
1 de abril de 2025
Opinión espontánea
Respuesta de xneelo
Hi there,
Thank you for your kind feedback.
We are so glad to hear that Michelle was able to support you from start to finish. We hope your future interactions will also be top notch.
Quality and customer service are what distinguish us from others. Xneelo takes pride in giving priority to our customers. I have shared your feedback with her and the team.
Warm regards,
Your xneelo team.
Very good support from Seymone
Very good support from Seymone, i was having issues with my website, and generally http 500 error is web developer issues, but Seymone spent 30+ minutes helping me refusing to stop till she fixes this issues, she solved it and now my website is working, very happy customer
31 de marzo de 2025
Opinión espontánea
Respuesta de xneelo
Hi there,
Thank you for taking the time to share your feedback with us.
We're thrilled to learn that Seymone was able to assist you and get your website up and running smoothly.
We pride ourselves on providing exceptional support, and it’s wonderful to know that Seymone went above and beyond to ensure everything was fixed.
Your feedback is truly appreciated and we are so glad to have you as a happy customer!
Warm Regards,
Your xneelo team
Izak Top Tier Technician
Izak was not only exceptionally patient (a 40 minute, very interrupted online chat, but was able to absolutely perfectly answer every query, but suggest and help me implement the 100% best possible solution for my issues. A real asset to the Xneelo Team
28 de marzo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Jonathan,
Thank you so much for your kind words!
We’re delighted to hear that Izak provided such excellent support and helped you find a solution to your query. We’ll be sure to share your feedback with him and the team.
Your feedback means a lot to us, and we look forward to your continued support.
Kind regards,
Your xneelo team
Seymone offered fantastic service and…
Seymone offered fantastic service and was very helpful.
28 de marzo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Taryn,
Thanks for the great feedback!
We’re thrilled to hear that Seymone was able to make a positive impact while supporting you. We truly appreciate your kind words and will be sure to share them with the team.
We look forward to supporting you in future.
Warm regards,
Your xneelo team.
I had an exceptional experience with…Michelle
I had an exceptional experience with Michelle from Xneelo! After facing numerous challenges with my previous web host, Michelle stepped in and went above and beyond to assist me. Her professionalism, patience, and dedication were truly outstanding. She ensured that every issue was fully resolved and didn’t stop until everything was running smoothly. I can’t thank her enough for her support! Now, we just hope my previous hosting company handles the transfers with the same level of professionalism. Highly recommend Xneelo and their amazing support team!
27 de marzo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Anzelle
We appreciate your wonderful review!
It's lovely to hear of the exceptional support you received from Michelle. Her commitment is a testament to the passion our team has towards the service we deliver, and we trust this will continue to be your experience for years to come!
We appreciate your recommendation and look forward to supporting you on your journey with Xneelo.
Warm regards,
Your xneelo team.
Seymone
Seymone - Five stars! Thank you for your guidance, support and professionalism. It is often overwhelming for a newbie to try to understand all the tech going on behind the scenes. Seymone ensured that I understood everything well and guided me through all the steps with compassion and care. Thank you, Seymone!
27 de marzo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Maureen,
Thank you so much for your wonderful review!
We're thrilled to learn that Seymone was able to guide you through everything with clarity and care. We know the tech world can feel overwhelming at times, but it’s fantastic to hear that you felt supported every step of the way. We’ll be sure to pass along your kind words to Seymone.
If you ever need further support, don’t hesitate to reach out – we’re always here to help!
Warm regards,
Your xneelo Team
Seymone was so helpful and patient and…
Seymone was so helpful and patient and resolved my queries
26 de marzo de 2025
Opinión espontánea
Respuesta de xneelo
Hi Jo,
Thank you for taking the time to share your feedback.
We're happy to learn that Seymone was able to support you in having your queries resolved.
Your feedback has been shared with Seymone and the rest of the team.
Warm Regards,
Your xneelo Team
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