When people have a technical problem they need to speak to a human being. You really need to address this. In saying that, after I mailed Xneelo support and said that that I need to speak to a hum... Ver más
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Consulta las opiniones de los clientes
Industry leading service. I have contacted them many times with various queries, from self-managed server assistance to basic web hosting packages, you get the same immediate assistance with zero fr... Ver más
La empresa ha respondido
Seymone went above and beyond to fix my broken website. She had it up and running again in a few minutes and advised on how to better secure my website from future attacks. Always prefer interacting w... Ver más
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I cannot recommend this company more! Derrick O and especially PaulVJ has been so patient into helping me get my emails back after I have made a complete mess of it. I also wanted to add a new domain... Ver más
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Información sobre la empresa
Escrito por la empresa
Xneelo offers web hosting and business enablement to more than 500 000 website owners. For over 20 years, xneelo has been passionate about enabling individuals, entrepreneurs and small businesses alike to create and transact online. Inspired by its brand promise 'Trusted in Hosting', xneelo is dedicated to delivering reliable, award-winning support to its customers.
Información de contacto
4,7
Excelente
315 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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I can barely find my way around a computer
I can find my way around a computer, but when I want to try something new find it a little challenging to say the least. Support from Xneelo was phenomenal, and a particular shout out to Chloe - who never once made me feel as stupid as I suspect some of the questions were. I feel a lot braver and more confident that I have this level of support.
11 de noviembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Pam,
Thank you for taking the time to your your positive feedback with us.
We're glad to learn that Chloe and the rest of our team were able to provide you with a level of support that has left you feeling braver and more confident moving forward. Your questions are always welcome, and we're here to help every step of the way!
Your feedback has been shared with the team.
Kind Regards,
Your xneelo Team
waiting periods are way to long
waiting periods are way to long, xneelo not what they used to be. In the past when they were called Hetzner the service was excellent. Now you wait forever and they keep transferring you to another consulting with more than 20min waiting in between. What happened>
6 de noviembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Daniel,
A service manager will contact you shortly to further support.
Kind regards,
Your xneelo team
excellect service
I have been with xneelo for a long time and I have never received bad service. The customer servies agents and techs are really helpful and knowledgable and patient
4 de noviembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Michael,
Thank you very much for the wonderful feedback.
Our consultants take great pride in their work and providing customers with helpful and knowledgable support that they can trust!
We will be sure to share the great feedback with the team and look forward to continue supporting you for many more years to come.
Warm regards,
Your xneelo team
Excellent Service As Always
My experience with the service at Xneelo has been consistently impressive. The customer support team is knowledgeable, helpful and quick to respond at all times. I recently had a friendly call Angelo, who went well beyond what he needed to assist me with technical issues and educated me on many other services the business offers that I was not aware of. He took his time to thoroughly explain and ensure that I understood all of the steps to rectify my issue, offered assistance ensuring I did this as efficiently as possible and followed up with instructions via email. I really appreciated his guidance and friendly demeanour. I'm very happy with keeping my agency's business with them - 10/10 would recommend!
26 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Barbara,
Thank you for your fantastic feedback!
Our team is deeply passionate about providing efficient, friendly, and solution-driven support. This is at the heart of our brand promise of Trusted in Hosting and it's wonderful to hear that this has been your experience in your interaction with Angelo! We have shared your feedback with the team and trust this will continue to be your experience going forward.
Thank you for your kind recommendation of us.
Warm regards,
Your xneelo team.
The once amazing Xneelo Customer Service is no longer what it used to be.
UPDATE: Thanks to the call back from Xneelo. The reassurance they gave me offered reassurance in their commitment to customer service. Thank you.
============
ORIGINAL REVIEW: Sadly, the once AMAZING Xneelo Customer Service is no longer what it used to be. Phoning the help line is practically useless now. And when you use the new Chat feature you have to wait up to + 40 minutes while the "Bot" tells you how much it appreciates your patience. In the event of an emergency, we used to call and in 5 min the problem was solved. This is no longer the case. Whatever changed in the support department, for whatever reason, it pains us to say, was a mistake on Xneelo's behalf. Their Customer Support was the reason I proudly promoted them from their Hetzner days. 😥 Please give attention to your Support Department. PS: Being able to talk to a person (voice to voice) was amazing. Over chat/text a lot of detail and nuances get lost.
PS: We waited so long for an answer from Xneelo, that the I could type this entire review, and the server resolved the issue itself (waiting) all before someone gave us support.
30 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Marc,
Thank you for taking the time to share your updated feedback with us, we appreciate it.
We are so glad to know that you now feel more assured of our commitment to the customer service we provide after further discussing this with us. Our customers are at the heart of everything we do and we are continuously working to optimise our support.
We truly value your feedback and look forward to supporting you in future.
Warm regards,
Your xneelo team
Excellent support from the Chat Line
At the height of the email spam / spoof outbreak, I needed reassurance that the rubbish we were receiving was harmless crap and could be ignored. I also needed advice as to how to minimise the effects of the this spam outbreak. I was lucky enough (after a LONG wait) to be connected to Lebogang, who analysed the email logs I had very thoroughly, and reassured us that that they were all spam and spoofing attempts. She recommended strengthening my domain's SPF record to reduce spoofing chances even further, and did everything possible to reassure us that the accounts were safe and unharmed - pointing me at Xneelo articles that explained what was going on and how to manage it.
As always, top marks to the Xneelo team.
30 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Gavin,
Thank you for providing us with such valuable feedback.
We acknowledge the longer than usual wait times and we thank you for your patience. Glad to hear that Lebo was able to provide reassurance that your accounts were safe and unharmed.
Once again, thank you for taking the time to let us know how you feel. We truly appreciate your business and always strive to make your experience a positive one.
Warm regards,
The xneelo Team
Outstanding support
Outstanding support
It's normal to encounter technical issues from time to time. But Xneelo's support staff are excellent at taking me seriously when requesting urgent help.
Very happy to recommend their services
25 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Justin,
Thank you for your fantastic review! We’re excited to hear that our support team has been there for you when you needed it most. We take every request seriously and are committed to providing top-notch assistance. Your recommendation means the world to us. If you ever need anything else, don’t hesitate to reach out!
Best,
The xneelo Team
AMAZING Customer support
Recently canceled my Volume plan(personal reasons and not due to any issues with Xneelo) and thanks to the exceptional service from Izak, the whole process took less than 10 mins. I highly recommend Xneelo purely for their customer service. Ive used them for 5 years give or take and theyve never let me down. Any time, any day, there will be someone just like Izak ready and willing to assist
22 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Dylan,
Thank you for your fantastic review!
Our team takes pride in providing the kind of consistent and reliable support you have come to expect and it's wonderful to hear that this has continued to be your experience with the support received from Izak. We have passed your kind words on to him, and look forward to further supporting you in future.
Thank you for your lovely recommendation of us.
Warm regards,
Your xneelo team.
I called in today to resolve some…technical issues
I called in today to resolve some technical issues I was experiencing with my outbox. Lebogang, the technical consultant was absolutely brilliant. What awesome service and assistance I received. Truly a sound leader in her field, thank you Lebogang.
17 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Craig,
Thank you for your lovely review!
It is fantastic to hear of the great support you received from Lebogang. We have passed your kind feedback on to her and the team. We consider it an absolute pleasure to serve you and we trust your future experiences will be as positive!
Warm regards,
our xneelo team.
Very slow support
I have been working with Xneelo for over five years, and I recommend them to anyone and everyone as a web developer. But lately, I have been struggling to get timely responses on support issues. I sit and wait on their live chat for hours on end before even being connected, and once connected, I sometimes wait 30 minutes for the consultants to reply, only to be disconnected after 5 minutes of not replying. I can't work like this, especially because I have been used to fast help from Xneelo in the past.
16 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Amorette,
Thank you for sharing your feedback with us. We are sorry to learn about the experience you have been having.
A Service Manager will be contacting you soon.
Warm Regards,
xneelo
Thank you Seymone
Thank you Seymone, It was a pleasure to work with you and your service is excellent keep it up. **,
14 de octubre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Johnson,
Thank you for your kind review!
Our team is dedicated to providing the exceptional support we know our customers deserve, and it's lovely to hear that this has been your experience! Your feedback has been passed on to Seymone and the team, and we look forward to further supporting you in future.
Warm regards,
Your xneelo team.
Tristan was very professional and…
Tristan was very professional and helpful. Via the chat, he was able to answer my questions, as well as offer guides to the sites
30 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Terence,
Thank you for your great review!
We are thrilled to hear you have received such great helpful and professional support from Tristan.
We will be sure to share the feedback with Tristan and the team and trust you will continue to receive the same amazing service into the future.
Warm regards,
Your xneelo team
Going the extra mile
Thank you Prentholl, for understanding my challenge, and for remaining calm and patient while assisting and guiding me through the steps. You went above and beyond to help resolve the issue, no words can express my gratitude! The industry needs more of you!
Thank you Xneelo for consistent, professional, friendly, and efficient support, time after time.
27 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Zelda,
Thank you for taking the time to share such lovely feedback with us!
It's fantastic to hear about the great support Prentholl has provided. We have passed your gratitude on to him. Exceptional service is at the heart of what we do and we trust this will continue to be your experience in future.
We appreciate your support!
Warm regards,
Your xneelo team.
Great support!
Great support!,
Support was patient and assisted me with resolving my issue quickly.
23 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Peter,
Thank you for your valuable feedback.
We are so pleased you enjoyed your recent experience with us!
At xneelo we strive to deliver great service and contribute to your future business growth.
Warm regards,
Your xneelo team
Incredibly quick
Incredibly quick, knowledgable and thorough response.
19 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Dehan,
We appreciate you taking the time to share your experience with us.
Providing efficient support ties in with ensuring we remain thorough and knowledgable and it is great to know that this has shown through in the support you have received. We will be sure to share your great feedback with our team!
Here's to many more years supporting you!
Warm regards,
Your xneelo team
I always have a great experience with…
I always have a great experience with Xneelo! Their customer service is fantastic and it's very easy to request changes or ask for assistance, whether that's through their chat on their website or giving them a call.
19 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi there,
Thank you for the wonderful 5-star review!
It's great to hear that you are enjoying our service across our various support channels.
We look forward to supporting you for many more years to come.
Warm regards,
Your xneelo team
Awesome service!
Awesome service! Very easy to manage MANY client accounts as an agency. Knowledgeable technical support staff when things go wrong. Would recommend Xneelo to businesses and agencies any day!
18 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Adam,
Thank you for your fantastic review!
Our team is truly passionate about providing great support consistently in line with our brand promise of Trusted in Hosting. We are thrilled to hear this has been your experience! We have shared your kind words with the team, and trust you will continue to receive the same amazing service into the future
We appreciate your support!
Warm regards,
Your xneelo team
5 out of 5 Service
I have been struggling to get my Gmail workspace email and Xneelo domain to connect correctly and Tristan has been so helpful and fast turnaround really impressed with the service.
17 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Karin,
Thank you for your kind review!
Exceptional service is at the heart of everything we do and it's wonderful to know this has been your experience. Your lovely feedback has been passed on to Tristan, and we look forward to further supporting you in future.
We appreciate your support.
Warm regards,
Your xneelo team.
It is always awesome
It is always awesome, and everything is explained so plainly.
11 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Mariska,
Thank you for your kind feedback!
We are grateful for the opportunity to serve you and meet your needs. It’s your continued support that keeps us improving.
Warm regards,
Your xneelo team
Gizela was very kind and patient
Gizela was very kind and patient, she guided me step by step through my troubles and made the experience a lot less stressful!
1 de septiembre de 2024
Opinión espontánea
Respuesta de xneelo
Hi Zelmia,
Thank you so much for your kind words! We are glad I could help make things easier for you!
Our commitment to exceptional customer service is at the heart of what we do. It's great to hear that Gizela supported you patiently and diligently. We will be sure to share your feedback with her and the team!
Kind regards,
Your xneelo Team.
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