XRHealth Opiniones 

143
TrustScore: 3.5 sobre 5

3,5

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

I like that he program seemed to be helping for the first month, but was unable to use it, & had a difficult time getting the issues resolved, but after 3 months, I finally got an email stating that t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As someone who has dealt with chronic back pain for years, I was skeptical about using a VR program. However, this softwear became an essential part of my daily routine. The combination of guided brea... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

i have had a subscription since the late fall of 2025. its been issue after issue and nothing resolved. they are taking medicare funds each month yet i have yet to have a clinical coach assigned and... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Shelby has helped me so much to discover coping mechanisms using the XR apps. She asks me questions to determine how I'm feeling and gives me feedback to help resolve whatever issue I may be having. I... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Clínica
  2. Servicios de asistencia médica a domicilio
  3. Servicio de salud mental
  4. Ergoterapeuta
  5. Clínica de fisioterapia

Escrito por la empresa

XRHealth operates Virtual Clinics, utilizing proprietary FDA and CE registered medical Extended Reality (XR) technology (Virtual and Augmented Reality). XRHealth integrates immersive XR technology, licensed clinicians, and advanced data analytics on one platform, providing a comprehensive therapeutic care solution for patients to receive treatment from the comfort of their home.


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

143 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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3,5

Todas las opiniones

(143)

9 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

This is a great program

This is a great program!
I injured my shoulder and through the virtual therapy and the actual therapist virtual meetings, I was able to gain full motion of my arm.

Beware if your headset is not fully charged and it cuts out during the middle of a session, you have to start all over again.

27 de octubre de 2021
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Respuesta de XRHealth

Hi Twyla, Thank you for your positive feedback. So glad you had a successful outcome with your shoulder and a great experience with your therapist. Yes, the headset is like an iphone- it should be charged to avoid cutting out, but we don't always remember to fully charge it! I am so glad you enjoyed the immersive VR sessions- please pass us along to family and friends- we would love them to share in your successful outcomes! Thanks again for writing! Best, Jessica

Valorada con 5 estrellas sobre 5

PT that Really Works!

Physical therapy with XR- HEALTH was a most helpful experience. The combination of stretching exercises and VR activities for an uninterrupted hour certainly helped to resolve my neck issues. Having a physical therapist work with me virtually to supervise and make adjustments was great! The VR games had intent and success while having fun! Highly recommend this program!

27 de octubre de 2021
Opinión espontánea
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Respuesta de XRHealth

Wow, Ellen, Thank you for your generous and positive feedback. Yes, we have compassionate therapists working with evidence-based therapeutic interventions to make real changes in people's lives. The VR environment is unique and one of a kind- so glad you could experience it and that you recommend it! We would love to bring access to more people, so please also recommend to your friends and family, as well as your doctors and medical providers. People don't always think of VR as therapeutic, but traditional therapy is not always engaging or effective. Thanks again for writing! Best, Jessica

Valorada con 5 estrellas sobre 5

Awesome

Awesome. Really helped without having to leave my house.

27 de octubre de 2021
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Respuesta de XRHealth

Thank you for your positive feedback. Yes, the convenience of therapy at home is so great! We hear this all the time. Thanks for sharing. We would love to bring access to more people, so please also recommend to your friends and family, as well as your doctors and medical providers. People don't always think of VR as therapeutic, but traditional therapy is not always engaging or effective. Thanks again for writing! Best, Jessica

Valorada con 3 estrellas sobre 5

B- review of xr health

I liked XR Health but did get a little headachy from it. It was very nice to be able to work out from home, particularly during covid-19, when it wasn't possible to go to a gym. There were a few restrictions that I was not wild about. I didn't like that I couldn't set my own times and my own settings in my own music. However, all in all it was a pretty good experience. I was a little disappointed at how expensive it would have been to keep it though. Would have been interested in doing it but not at that price it's not worth it in my opinion.

NEW 11.04.2021
I forgot to mention the one thing that really bugged me: the machine should have a red light when it needs charging. It was extremely hard to tell the yellow and green apart - almost identical. I know for a fact that I'm not alone in this.

26 de octubre de 2021
Opinión espontánea
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Respuesta de XRHealth

Yvonne, Thank you so much for your feedback! We are always looking to improve our process in any way we can. I am so glad you benefitted and see results. Therapy from home is so effective and convenient and safe, especially now, as you mentioned! There are actually ways to change the settings for music, times, and levels, within the apps- sorry you were not aware of this! I am glad you had wanted to keep the headset for continued use after your course of therapy. We do offer this for a small fee, and perhaps you would do it in the future! Again, thank you for your feedback!

Valorada con 5 estrellas sobre 5

Great experience

My keen pain disappeared and never came back after 8 sessions with Sarah!

26 de octubre de 2021
Opinión espontánea
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Respuesta de XRHealth

Tom, Thank you for your generous and positive feedback about your knee. I am so glad to hear of your amazing progress and pain relief! As a therapist, I love hearing all the success stories and know how people's lives are better with our therapy! Thank you for sharing and please spread the word to your family and friends- we would love to bring access to more people who will benefit from VR therapy from the comfort of home! Best to you! Jessica

Valorada con 5 estrellas sobre 5

My experience with XRHealth was fantastic!

My experience with XRHealth was amazing! Working with the VR headset was great and I found new ways to exercise, stretch, relax, and to stretch my mind in addition to my muscles. The sessions were made all that much better by working with Dr. Igbo - he is a wonderful therapist and a fantastic person. I would highly recommend both!

26 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Smartest thing I have done for myself health wise!

I signed up for the service after reading about it online. Had low expectations as I had done in person PT before for a frozen shoulder and other work-related MSK problems (I am a physician). That being said I was in so much pain and had lost so much mobility of my neck that I went ahead. It was a great experience. Actually-it was amazing! It was not instant relief of course but by the second week I was feeling better. I was able to do this around my work schedule using the app for visits, messaging and the VR system for daily exercises. About a month in I had ditched the heating pads, ointments, OTC pain relievers, etc. My therapist was awesome, awesome, awesome! (K. Gleason) I now continue on my own doing the things I learned and I can’t say enough good things about the program.

26 de octubre de 2021
Opinión espontánea
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Respuesta de XRHealth

Excellent feedback! Thank you for sharing your positive experience. I am the Clinical Liaison with XRHealth and I work with providers on referring their patients, bringing access to our immersive therapeutics. I would love to chat more about your patients and colleagues who would benefit from the data-driven interventions we provide- If you could connect with me, that would be amazing! jessicaa@xr.health. Best to you! Jessica Ackerman, SLP 617-545-7184

Valorada con 5 estrellas sobre 5

Great one on one online service

Dr. Michael Clemente is very knowledgeable. I am glad that i got him as my therapist. He is very helpful, kind and caring. I enjoy working with him. I will highly recommend him to my friends. I am progressing better with my neck and shoulders since I started with him. I have wounderful experience with him everytime.

25 de octubre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Deceptive Business Practices

I was excited to see if XRHealth could help me, but I've been frustrated by their deceptive business practices around subscriptions.

When you sign up there is a general an intake call. About 10 days later I received the equipment in the mail and three days after that I had a Zoom call to get the program started. I come to find out the subscription starts at the intake call and not when the program starts. I ended up paying for almost half a month of not getting any treatment. Their website says each week I would get progress updates and biofeedback, not sure how I could get that without having the equipment. I paid for a month and only got about 17 days of treatment.

It would be like signing up for cable/internet and starting the subscription on that day rather than the day you get the equipment and actually start using the service.

When I tried to get an explanation, their support became very unresponsive. A more minor point, but the equipment I used was very buggy and has an overall poor user experience.

21 de septiembre de 2021
Opinión espontánea
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Respuesta de XRHealth

We, at XRHealth, sincerely apologize for the inconvenience and frustration that was caused to you prior to submitting the complaint with Trustpilot. We appreciate the feedback you submitted and we are working to improve our transparency regarding the product and services we offer. The information we have gathered from you in this interaction will allow us to better improve our customer service actions and response time.

Prior to receiving this complaint with Trustpilot, we had reached out to you to offer compensation for the time that you had no access to the full product and we agreed upon resolution of this situation in the form of only billing you for the month of service starting on the date you had received the virtual reality headset.

Additionally, we have already initiated a revise in our subscription plans/policies to make the offering more clear to consumers. We also made changes to perform partial billing procedures in order to avoid full collection of a monthly program from the sign on. We truly hope that we have remedied this situation and that you would consider using our services again in the future.

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