Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Yao secrets, de producten zijn prima. Helaas begin er niet aan je krijgt ongevraagd bestellingen thuis. Elke maand sturen ze automatisch producten af en halen het geld via paypal van je rekening af. I... Ver más

Valorada con 5 estrellas sobre 5

I have a subscription to the shampoo bars. It has been the best product for my hair type - fine, straight, asian hair. I find my scalp health is better and my hair is much healthier with less breakage... Ver más

Valorada con 5 estrellas sobre 5

Where have these fermented rice water bars been all my life?! Just a quick lather transforms my dry, frizzy coils with each wash. Now I flaunt the softest, bounciest curls that gleam with health thank... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Yao's shampoo and conditioner bars are a game-changer! Since switching, my hair has never been softer or shinier. These eco-friendly bars gently cleanse, nourish, and last for 100 washes. Say goodbye... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares

Escrito por la empresa

Yao Secret is dedicated to improving and maintaining healthy hair by way of cultural tradition. Inspired by the Red Yao Tribe, bringing you handcrafted natural hair care products made with ritually-prepared rice water in the Longji Rice Terraces.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(168)

15 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Dry and damaged hair no more

My hair used to be very dry and damaged due to being dyed too often. Even after just a week of using it my hair feels a lot healthier.

8 de mayo de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you very much for your kind review, Nita!

Valorada con 3 estrellas sobre 5

I am conflicted!

I am a bit torn. I do love the concept and I think it has worked well so far. I have always had scalp dermatitis that flares up drastically with some products (but also water, stress & diet), and I do feel like this shampoo doesn't make it worse – now, if it helps? Still early to tell, I think. I do feel my hair is healthier and shinier and even though the conditioner is hard to use (it keeps breaking apart into smaller and smaller pieces and feels like it doesn't melt well) – the very little of it that I manage to get into my hair really does help! I don't know if it's the conditioner doing it's thing or the fact that the shampoo is hydrating too? Either way, the combo works well on my hair. Now, my main problem with these products is that they contain micro plastics (5 ingredients)... one of the main reasons for me to choose solid shampoo is to make sure we cut down on plastic, so it does make me sad that using these releases micro plastics into our very fragile ocean. Any chance you could loose these ingredients from your formulation: dimethicone, polyquaternium-6, PVP, polyquaternium-10, dimethiconol?
I understand it is hard to be perfect, but I feel like being safe from micro plastics should be a priority on a solid shampoo.

5 de mayo de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Maria,

Thank you very much for taking your time to share your experience with us! It's good to know that our bars are working for your hair. As for the conditioner bar, you can put it inside the free foaming net that comes with your package, your result will certainly improve since it will hold your bar together and make it easier to use.
Our team has been actively working on different ingredients since there have been a variety of requests on the ingreidents. We will continue to improve our bars and eventually create different bars to serve different customer groups.

Valorada con 3 estrellas sobre 5

Disappointing

Loved the story of the brand and the ingredients but unfortunately I was disappointed when using the solid conditioning product. It breaks and brittle in small pieces when in contact with water and does not create a lather when rubbing it on your hair. It needs more "creamy" lather. Hair doesn't feel soft after applying. I am aware that it takes time for your hair to adapt to the solid shampoo & conditioner transition but I have been using solid products for a long time now and this doesn't do it.

4 de mayo de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi there, thank you for sharing your experience with us. The conditioner bar works exactly the same as liquid conditioner. If you put the conditioner bar inside the free foaming net that comes with your package, you won't have any small pieces and you'll get the "creamy" lather that you're looking for. Try to use less water for both bars, it will give you better result and the bars will last longer as well.

Valorada con 5 estrellas sobre 5

Really great!

I bought the shampoo bar, and while smaller than i expected it didn't disappoint i performance. Once in the hair it doesn't lather all that much, but personally i am not bothered by this. Besides that, may hair is the lights, shiniest anf softest it has ever been. Delivery was also not issue at all. Would highly recommend!

3 de mayo de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for your kind words, Hedvig! We just opened our European warehouse recently, shipping is faster than before now.

Valorada con 1 estrellas sobre 5

The bars fell apart and made my hair…

The bars fell apart and made my hair dry so would not buy again

1 de mayo de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Millie,

We deeply apologize for your unsatisfying hair wash experience and we'll continue to improve the quality of our bars.

Valorada con 5 estrellas sobre 5

It was first time experienced that…

It was first time experienced that using shampoo & conditioner bard. So gentl and feel great after dry my hair. Eventhough I am retouching my hair with colour
Won't dry my hair & stronger

26 de abril de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for sharing your experience with us, Michelle!

Valorada con 5 estrellas sobre 5

Would definitely recommend!

I’ve tried a lot of different shampoo and conditioner bars, but not any I was really happy with. Either they had nasty ingredients or would leave my hair feeling completely stripped from its natural oils. But these bars are just amazing, in my opinion. I’ve used them for about a month and I’m never using another brand again! They leave my scalp feeling clean, but nourished at the same time - not tight and itchy, as some bars does... And most importantly my hair is falling out far less than before, which had been such a concern and insecurity of mine and something I’ve tried to deal with for years.

My boyfriend also said he thought the conditioner bar smelled like sushi rice, which I thought was kinda funny, because it’s obviously made with rice-water. Just goes to show how natural the bars are, with no added fragrance, which I love as someone trying to live a more sustainable lifestyle. 5 stars from me!

26 de abril de 2022
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you very much for your kind words, Bianca!

Valorada con 5 estrellas sobre 5

Very satisfied

Love the very subtle smell of the shampoo and how gentle it feels on my hair - showering feels like pampering myself! My hair has never been this soft and glossy after washing.

15 de abril de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you for your kind words, Marianne!

Valorada con 5 estrellas sobre 5

BESTE HAARPFLEGE

Ich liebe das Shampoo und den Conditioner. Habe sonst immer normale Haarpflegeprodukte genommen (Flüssiges Shampoo und Conditioner).Und hatte damals Haarseifen ausprobiert aber nur enttäuschent diese hatten meine Haare total verklettet.Aber das Yao Secret Shampoo Bar und Conditioner Bar ist wirklich nur zu empfehlen werde es nur noch für meine Haarpflege benutzen nie mehr ohne .Besten Dank auch der Kundenservice super schnell und freundlich einfach alles perfekt.

8 de abril de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Danke sehr, Ines!!!

Valorada con 4 estrellas sobre 5

Good shipping

Good shipping. On the right date it was at my doorstep. Just the conditioner is crumbeling... The shampoo is lovely and has that soft foam that i love. My hear feels great and clean. If it is your first time shampoobarring know that your hair needs to adjust.

7 de abril de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Yara,

Thank you for your feedback! If you put the conditioner bar in the foaming net that came along with your package, it'll hold everything together from day 1 to the end and you don't need to worry about crumbling anymore!

Valorada con 4 estrellas sobre 5

Good but conditioner bar crumbles

Genuinely has made my hair shiny and appear healthy. However the conditioner bar easily crumbles so perhaps offer a carrier to place soap in

6 de abril de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Emma,

Thank you for your feedback. If you put the conditioner in the foaming net that comes with the bar, it'll make the bar easier to use.

Valorada con 5 estrellas sobre 5

My experience

Recently, I tried both the shampoo and conditioner bars. I was excited to try something new since the my hair was breaking off quite easily and I became a bit worried. I showered using the bars every 2 days. A week after I tried them, I noticed that my hair was breaking off way less than before. I am happy to see that there have been positive results in the past 3 weeks. My hair is also not as itchy anymore and it looks shiny in the mirror. I am thankful because I was becoming very frustrated with other brands of shampoo that I tried. I hope the bars will continue to make my hair stronger. I also really appreciate that the bars are made with natural ingredients.

5 de abril de 2022
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you very much for your positive feedback, Pamela!

Valorada con 3 estrellas sobre 5

Good but...

Good but...
Im used to natural and solid shampoo's for years.
I have dermatitis in the hair and dandruff.
I was hoping that a natural remedy without chemicals decrease my dandruff. On the contrary, in less than 1 week I had to wash my hair again because it was greasy and with huge scales of dandruffs. Horrible. Though It was the first time to get use to. 4 times later, it was worst. Maybe its an allergy to its components, but definitely not good for me. Also conditioner broke the first time I used. It is not as hydrating as I would like. Not saying its a ad product, but not good for me. Love the ethics, ecosystem friendly and values of the brand. Hope it will help to a lot of people.

3 de abril de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Leticia,

We are sorry to hear that our bars didn't work out for you. We deeply apologize for your expeirence.
Dandruff can be caused by multiple reasons, we hope that you'll find a suitable solution to solve this issue.

Valorada con 1 estrellas sobre 5

Didn't get my order

Didn't receive my order and I am really disappointed because I wanted to try something new with my hair.

3 de abril de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Monique,

The tracking number to your order shows that your parcel has already been successfully delivered. We've already contacted you via email to understand your situation better.

Valorada con 5 estrellas sobre 5

I'm very impressed

Wow
Sceptical yes
Especial with promises this day and age, but well worth the postage wait
My fine knotty horrible hair feels silky and weightless, I have tried at least 50 shampoo bars never to repurchase again, the texture of these bars is different, there's a lather not as much as others but it's nourishing not stripping and feels cleaner for longer
I recommend trying it, especially for fine limp hair.
I also bought a comb
I've been after a nice sustainable comb for a long time, the comb is exquisite, beautifully made craftsmanship,glides through hair, which is a first for me, so tactile to touch, without the drag that plastic gives, you will never want to use a plastic comb again, I ordered another 2 for my son's the same day, you just want to touch it and use it.
A little tip order before you run out of your own shampoo, my order took a month to arrive
🤎🤎🤎

29 de marzo de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Hi Kerry,

Thank you for your feedback, we really appreciate it! We're working on our Austrlian warehouse now, the shipping time for Australia will be much faster in a month!

Valorada con 5 estrellas sobre 5

Yao Secret is trustworthy and their products worth to try!

I´ve decided Yao Secret is trustworthy and ordered their shampoo + conditioner bars for me and my friend. They even offered me a tracking app which worked great. The order arrived in time and so far I´m trying those products. I have to say that my hair is no longer frizzy or static, which is one of the reasons I wanted to try these bars. The truth is that we are still developing this relationship - from the start, my hair was stiff, a bit stringy, and dry-greasy after every use. For now, after two weeks of using, it's no longer stiff. My hair is sleeker, less greasy after use (but still a bit), my hair sheds 50% less than before, and it started to look shiny (I have to say that there IS WINTER - so the air is dry as the desert, the weather cold and windy - it used to be a nightmare for my hair, but no more thanks to Yao Secret :) ). I was told that the transition period would be something like that(the stiffness, greasiness, etc.), so I´m not too nervous about it, because it´s getting better. Plus they kindly sent me a tutorial on how to use these bars, along with some tips for better results. Their customer service is great, communication as well, shipment and price - everything. RECOMMENDED!

18 de enero de 2022
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you very much for your kind words, Saidhi!
Customer satisfaction is always our priority!

Valorada con 5 estrellas sobre 5

Absolutely amazing

I've only used the shampoo and conditioner a couple times, but I can already feel a difference. My hair is way less oily now and I am so happy about that. The customer service is also awesome. They are some of the nicest people I've met!

23 de diciembre de 2021
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you very much for your kind words, Alissa!

Valorada con 5 estrellas sobre 5

So far so good

I started noticing shampoo bars recently so when I chanced upon I decided to try it out. I’ve seen youtubers soaking their hair into rice water and apparently it has beneficial effects. While I haven’t tried the rice water myself, I’m guessing there must be some kind of magic in the recipe that helps make Yao women’s hair so long and healthy because wow, I’m experiencing that effect after about two weeks’ continuous use of the shampoo and conditioner bar! My hair is less frizzy now and my scalp used to sometimes shed occasional dandruff but now I’m seeing less. It took me a while to get used to the bars but now I’m quite efficient at using it. Basically you shouldn’t lather it on your hair. Do it on your hand then apply to your scalp and hair. For the conditioner bar, I like to just run it through my hair. I’ll continue to observe the results and see how things progress. So far so good.

28 de noviembre de 2021
Opinión espontánea
Logotipo de Yao Secret

Respuesta de Yao Secret

Thank you very much, Jessica!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más