Cannot ship orders
I have order Y,IWO clothing before - love the style and the quality is great.
I made an order recently. After 1 week of not hearing anything about it being shipped I contacted them. This resulted in 2 weeks of back and forth emails with them continually promising that my order was about to ship and then it not happening. I kept following-up with them until they finally said that they had an issue with their warehouse and they just didn't know when the order would ship.
This all seemed very suspect to me - after 3 weeks they still had no idea when my order could be shipped - so I asked them to cancel the order.
To be fair, they cancelled it immediately and the refund was processed quickly. (They use the SHOP app, so there is some safeguard there.)
Having ordered from them before, I would happily buy from them again - the clothing is great - but only if I could be confident that I would receive my order.







