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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This novel protein, hypoallergenic diet has really turned things around for my 15 year old cat who, it turned out, had developed a soya allergy. Price point is reasonable and delivery was free and qui... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very fast delivery . Easy to open package and it is also saving space in the recycling bin! We are only on day 5 but so far my 13year old dog has taken to it very well . No digestive problems and he... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tried a lot of different dog foods on a dog with a digestion issue. Then came across yora and hey presto they disappeared.shes been on it 4 years now and emptiess her bowl every day. Superb subscript... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Puppy loves it. Moved from raw food which the breeder started her on to this and she’s really loving getting to do all the kibble-based slow feeders and hiding games

La empresa ha respondido

Información sobre la empresa

  1. Tienda de alimentos para animales

Escrito por la empresa

YORA is the world’s most sustainable pet food, made from 40% insect protein. Yora will appeal to ethical pet owners looking to reduce their environmental impact and provide more nutritious food for their pet. Yora is 100% natural, free from artificial preservatives and made with highly nutritious insects which are better for pets and the planet. Yora’s grubs are packed with essential proteins, fats, minerals and amino acids. They use a fraction of resources needed for conventional farming. The kibble features grubs combined with British grown oats, potato and natural botanicals, it looks and tastes great.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(92)

70 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Gave dog very bad gas and anal gland issues

Allergic dog got very bad wind and issues with anal glands on Yora.
Sadly didn't work for us.
Also exceptionally pricey - there are cheaper grain free insect foods out there that suit our dog much better.
Wasn't impressed with their customer service either. Delivery took over 7 days (next day delivery) which happened amid postal strikes but their idea of an apology was 10% off code for our next order.
We've not placed another one.

12 de diciembre de 2022
Opinión espontánea
Logotipo de Yora Pet Foods

Respuesta de Yora Pet Foods

Hi AMC,

Thank you for your review,

Yora is fantastic for sensitive tummies, healthy stools, and anal gland issues, due to the high portion of the fibre in our food, so it’s disappointing to hear that it hasn’t worked for your companion. We do hope that you took advantage of our satisfaction guarantee.
Sadly, due to the Royal Mail strikes, DPD received an unprecedented increase in their workload and the number of parcels being received to their network doubled. Although we ensured that a ‘possible delay’ message was added to our checkouts, we did appreciate the inconvenience that this caused our customers and by way of an apology, a 10% discount was offered. We are sure you can appreciate, that although we try our best to uphold our next-day delivery service, due to circumstances out of our control, there are very rare occasions this is not met, this information can also be found in our T&Cs.

Valorada con 4 estrellas sobre 5

Food good, packing a nuisance

I have a Shih Tzu who constantly suffers with diarrhoea, the vet recommended I try an insect based diet. Whilst on the new diet his toilet has improved, which I am thrilled about but he is not a fan of this food, he will not eat the dry food at all and I do have to hand feed him the wet food, both my dog and I get quite messy as he spits out the food before I finally win the battle and he eats it.

My slight issue is the packing. Due to the wet nature of the food I do not find it very easy to get a small portion of the food out of the box carton, my dog only eats around 80g of food a day and hence trying to get small sections of this food out of the carton is a mission and I have found to date that I am throwing away around a third of the food. It would be so much better if the packing of the wet food could be rethought and allow for smaller portions say in 80g sachets, this would be more cost effective.

31 de octubre de 2022
Opinión espontánea
Logotipo de Yora Pet Foods

Respuesta de Yora Pet Foods

Hi Michelle,

Thank you for your review.

We are sorry to hear that you are experiencing some difficulties surrounding your companion eating their Yora. Please feel free to contact our support team at hello@yorapets.com they will be more than happy to provide you with some advice and tips to help with this. We value all our customer's feedback and we will pass your comments back to the team.

Valorada con 5 estrellas sobre 5

Impeccable customer service

Impeccable customer service! I called about a delivery that got lost on the way. Someone instantly picked up the phone (no annoying waiting music!!) and got a replacement order out for me right away. I wish more companies would prioritise their customer experience like this.

21 de octubre de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good quality food and quick delivery

Good quality food and quick delivery.
I used to be a subscriber for their products but then noticed there was no real advantage in doing so and opted on ordering when needed.
I appreciate their product and care to the environment, it would be a 5 stars if the subscription offering was improved 🙂.

9 de agosto de 2022
Opinión espontánea
Logotipo de Yora Pet Foods

Respuesta de Yora Pet Foods

Thank you for your review.

We are pleased to let you know that we have now introduced personalised gifts and exclusive offers to our subscribers. Please feel free to contact our friendly support team to find out more information at hello@yorapets.com

Valorada con 5 estrellas sobre 5

Great Company

My dog did not take to this food but I am giving 5 stars to the company because within 5 minutes of me getting in touch with them they had given me a full refund, companies like this are few and far between.

1 de diciembre de 2021
Opinión espontánea

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