The staff communicated really promptly via email and answered all my queries. The offered lots of advice and guidance to help me choose the right bonsai. It arrived with 24 hours, securely packaged a... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We were passing and popped in feeling a bit nervous as I have wanted a bonsai for so long but Paul was so welcoming, passionate and professional gave us a tour and talked us through his collection. Se... Ver más
La empresa ha respondido
Bought a Chinese Elm from Yorkshire Bonsai. The tree arrived very well packed (by Sam) on the day that I had requested. The tree is in top condition, very healthy and obviously well cared for. I would... Ver más
Paul has been absolutely incredible! He revived our bonsai and has kindly looked after it whilst we’ve been away. He went out of his way to deliver an excellent service, his communication was great, a... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Información de contacto
Brookfield Court, LS25 1NB, Leeds, Reino Unido
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4,7
Excelente
724 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service through out
26 de marzo de 2026
Respuesta de Yorkshire Bonsai
Thank you for your kind review 😊
We’re really pleased to hear you were happy with the service throughout — that’s exactly what we aim for.
We really appreciate your support.
All the best,
Yorkshire Bonsai
Good value for the price good choice to…
Good value for the price good choice to pick from fast delivery
25 de marzo de 2026
Respuesta de Yorkshire Bonsai
Thank you for your review 😊
We’re really pleased to hear you found good value and a nice range to choose from — and that your order arrived quickly too.
We really appreciate your support and hope you enjoy your bonsai.
All the best,
Yorkshire Bonsai
Purchased the chinese elm bonsia tree
I purchased the chinese elm bonsia tree, the tree looks amasing and healthy has rectangle glazed pot, packaging was excellent, very pleased with the purchase, good value.
26 de marzo de 2026
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely review 😊
We’re really pleased to hear you’re happy with your Chinese Elm — they’re a great choice and it’s always nice to know they’ve arrived looking healthy and well presented. Glad the packaging and value hit the mark too.
Thanks again for your support, it really does mean a lot to us.
All the best,
Yorkshire Bonsai
Great service.
25 de marzo de 2026
Respuesta de Yorkshire Bonsai
Thank you for your review 😊
Really glad to hear you were happy with the service — we appreciate you taking the time to share it.
All the best,
Eve
Yorkshire Bonsai
Gave good advice via email to help…
Gave good advice via email to help inform my purchase and had good stock offerings to meet my bonsai needs. Will Definitely buy from again!
25 de marzo de 2026
Respuesta de Yorkshire Bonsai
Thank you so much for your kind review 😊
We’re really pleased we could help with the advice and that you found something suitable from our range — that’s exactly what we aim for.
Great to hear you’ll be back again too, that really means a lot to us.
All the best,
Yorkshire Bonsai
Respuesta de Yorkshire Bonsai
Thank you so much for your review 😊
We’re really pleased to hear you’re happy with both the service and the quality — that’s exactly what we aim for.
We really appreciate your support and hope you enjoy your bonsai.
All the best,
Yorkshire Bonsai
Great guys
Great guys. I had an issue with a plant. They sorted it out very quickly, no fuss. I would recommend them to everyone.
31 de marzo de 2026
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your kind words 😊
We’re really glad we could get things sorted quickly for you — that’s always our aim. It means a lot to hear you’d recommend us as well.
Thanks again for taking the time to leave a review, we really do appreciate the support.
All the best,
Yorkshire Bonsai
Exellent products
I purchased the chinese elm bonsai tree, looks amasing, full and healthy, excellent pot, item was very carefully packed, very pleased with the purchase thank you.
27 de marzo de 2026
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your kind review — it really means a lot to us 😊
I’m so pleased to hear you’re happy with your Chinese Elm and that it arrived looking full, healthy, and well presented. We take a lot of care with packing, so it’s great to know that came across 👍
Thanks again for taking the time to share your feedback — it’s very much appreciated.
Many thanks,
Yorkshire Bonsai 🌿
Chinese Elm Bonsai
I ordered a Chinese Elm Bonsai, it arrived carefully packaged so that there was no damage to the tree during transit. The tree is beautiful and the instructions are clear, I’m a beginner so this is very helpful!
I also placed an accidental order and emailed them to cancel that order which they did promptly. It was hassle free and communication from them was great.
Would definitely keep ordering from them in the future.
24 de febrero de 2026
Respuesta de Yorkshire Bonsai
Thank you so much for your wonderful feedback! We’re delighted to hear your Chinese Elm arrived safely and that you’re pleased with your tree. It’s especially lovely to know the care instructions have been helpful as you begin your bonsai journey — everyone starts somewhere, and we’re always here to help along the way.
We’re also glad we could quickly sort the accidental order for you with no fuss. Clear and prompt communication is important to us, so it’s great to hear that reflected in your experience.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Yorkshire Bonsai Team
Great service and online advice via…
Great service and online advice via their chat line
22 de febrero de 2026
Respuesta de Yorkshire Bonsai
Thank you for your kind review! We’re so pleased to hear you were happy with the service and found the advice through our online chat helpful. It’s always one of the team at the other end, so we’re glad the support made a difference.
Kind regards,
Yorkshire Bonsai Team
Very pleased with service and…
Very pleased with service and product...will buy again without hesitation
22 de febrero de 2026
Respuesta de Yorkshire Bonsai
Thanks again Keith!! ;-)
Absolutely first class, friendly, courteous and informative customer service.
Well I really cannot fault my visits to Yorkshire Bonsai ! Absolutely first class, friendly, courteous and informative customer service from Paul and Nick - in fact everyone Ive had contact with on the team!
I took my large Ficus for repotting because I was too nervous to do it myself. They gave me lots of advice and guidance on general care, and after a swift guided tour my husband was so impressed (not an easy feat with my Hubby!) that he bought me a small Brush Cherry to come home with ! When I returned 4 days later to collect my tree I was quite overwhelmed with the immediate improvement in it - what a fantastic job they have done! and they gave me additional advice and guidance on how to better care for it moving forward. They even checked out my 3 Acers (which Paul had said I could bring with me) and gave me advice about how to move on with them.
Absolutely Top Class - I'll definietly be revisiting in the future, and checking out the website regularly. Thankyou to Paul and the Yorkshire Bonsai Team - You are Great !
20 de febrero de 2026
Opinión espontánea
Respuesta de Yorkshire Bonsai
Wow — thank you so much for such a thoughtful and generous review! It truly means a lot to all of us.
We’re so pleased you felt well looked after during your visits. Repotting a large Ficus can definitely feel daunting, so we’re glad we could help and give you the reassurance and guidance you needed. Hearing that you were happy with the transformation when you collected it is exactly what we aim for.
We’re also delighted your husband enjoyed the visit (we’ll take that as a big compliment! 😊) and that a Brush Cherry made its way home with you too. It was no trouble at all to look over your Acers — we’re always happy to offer advice and support (with Liz)wherever we can. :-)
Thank you again for your kind words and continued support.
We look forward to welcoming you back soon.
Kind regards,
Yorkshire Bonsai Team
Bonsai lost all its leaves and died…
Bonsai lost all its leaves and died within 2 days of arrival and despite following their guidance to revive it they refused to refund or replace
1 de enero de 2026
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thanks for your comments. We’re sorry to hear you were disappointed.
Your bonsai was delivered in healthy condition on 16th December 2025 and we didn’t receive first contact until 5th February 2026. We provided significant support and aftercare guidance once you contacted us, but reaching out sooner may have allowed us to help more effectively.
Unfortunately, environmental factors after delivery can cause rapid decline and are outside of our control.
Best wishes,
Team @ Yorkshire Bonsai
Really cannot fault - highly recommended
Really cannot fault, my 3rd purchase of a Bonzai Tree ( Brush Cherry / Syzgium ) with matching drip tray from Yorkshire Bonzai - high quality tree looks lovely.
Beautifully packaged and protected for shipping with care.
Arrived in perfect condition.
Recommended
13 de febrero de 2026
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your fantastic review 🌿
We’re really pleased to hear that your third purchase with us has been another great experience. The Brush Cherry (Syzygium) is a wonderful choice, and we’re so glad you’re happy with the quality and how lovely it looks with the matching drip tray.
It’s great to know your tree arrived safely and in perfect condition — we take a lot of care with packaging to make sure every bonsai is well protected during shipping.
Thank you again for your continued support and recommendation.
Best wishes,
Team @ Yorkshire Bonsai 💚
I’ve now purchased more than one bonsai…
I’ve now purchased more than one bonsai from this company, and I couldn’t be happier with the experience overall.
My original tree arrived in excellent condition, clearly well cared for and thoughtfully packaged. It settled in immediately and is a real pleasure to own — exactly what you hope for when buying a bonsai online.
On a second order, the tree itself was again of great quality, but unfortunately the pot was damaged in transit by the courier. This was clearly not the fault of the seller, and what really stood out was how they handled it.
They responded straight away, were reassuring and knowledgeable, and without hesitation sent a replacement pot, fresh soil, and clear repotting instructions on a 24-hour tracked service so the tree could be dealt with properly.
The quality of the trees, the communication, and the genuine care shown throughout have been outstanding. Buying bonsai isn’t just about the product — it’s about trust and aftercare — and this company excels at both. I wouldn’t hesitate to recommend them and will happily buy from them again.
10 de febrero de 2026
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your wonderful review 🌿
We’re truly grateful that you’ve chosen Yorkshire Bonsai more than once, and it’s fantastic to hear how happy you’ve been with the quality of your trees and your overall experience.
We take great pride in carefully selecting, caring for, and packaging every bonsai, so it’s lovely to know your original tree arrived in excellent condition and settled in so well.
We’re very sorry again that your second order arrived with a damaged pot due to the courier, but we really appreciate your understanding. Making sure you felt supported, reassured, and had everything needed to care for the tree straight away is always our priority.
Your kind words about trust, aftercare, and communication mean a great deal to the whole team. Thank you again for your recommendation — we look forward to welcoming you back for many more bonsai in the future 🌳💚
Best wishes,
Team @ Yorkshire Bonsai
Very pleased
Both times I have ordered from this company I have enjoyed a very easy and fast customer service from ordering to delivery. There was a vast amount of choice of Bondai trees and when I needed accessories they were easy to choose and buy. I will be going back for more Bonsai if I manage to keep this 1st one alive.
26 de enero de 2026
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely review! 🌿
We’re really pleased to hear you’ve had such a smooth experience with us from ordering through to delivery. It’s great to know you enjoyed the choice of bonsai trees and found the accessories easy to shop too.
And don’t worry — keeping your first bonsai alive is all part of the journey! With a little care and patience, you’ll do brilliantly 🌱
We look forward to welcoming you back for more in the future.
Best wishes,
Team @ Yorkshire Bonsai 💚
Excellent communication and service
Excellent communication and service. I would highly recommend
29 de diciembre de 2025
Respuesta de Yorkshire Bonsai
Thankyou so much for your great review. We really appreciate the recommendation.
Kindest regards
The team at Yorkshire Bonsai
go here for your bonsai trees
Decided to buy a little bonsai tree for Mrs xmas present. It arrived on time and perfectly packaged. I'd seen some other sites where the trees that were sent out looked very little like the photo on-line, but this was was perfectly represented and looks great. I separately bought a drip tray that got damaged in transit, but they immediately sent out a replacement.
14 de diciembre de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely review 🌿
We’re really pleased to hear the bonsai arrived safely and was a great match to what you saw online — that’s exactly what we aim for. And thank you for your patience with the drip tray too; we’re glad the replacement reached you quickly and safely.
It means a lot to us that you took the time to share your experience, and we hope your wife enjoys her bonsai for many years to come. If you ever need any help or advice, we’re always here to help 😊
Kind regards
Yorkshire Bonsai Team
My mum was so happy with her bonsai
My mum was so happy with her bonsai. Beautiful healthy tree. Unfortunately, the pot had broken during transit. I emailed the company who swiftly responded, was very apologetic, and sent a new pot straight away, which arrived in pristine condition a couple of days later 😊
25 de diciembre de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for taking the time to leave such a kind review 🌿
We’re absolutely delighted to hear your mum loved her bonsai, and we’re very sorry again about the pot arriving damaged — unfortunately the couriers can be a bit rough at times, despite our best efforts with packaging. We’re really pleased we were able to get a replacement out to you quickly and that it arrived safely this time.
It means a lot to us that you felt supported, and we hope your mum enjoys her bonsai for many years to come. If you ever need help or advice, just let us know 😊
Kind regards
Yorkshire Bonsai Team
Arrived in great condition and look…
Arrived in great condition and look amazing,
19 de diciembre de 2025
Opinión espontánea
Respuesta de Yorkshire Bonsai
Thank you so much for your lovely feedback 🌿
We’re really pleased to hear everything arrived in great condition and that you’re happy with how they look. Enjoy your bonsai, and if you ever need any help or advice, we’re always here for you!
Kind regards
Yorkshire Bonsai Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.