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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went to this local dealership for some information regarding my Honda CBR650R. And even though I bought the bike privately, this dealership was amazingly helpful. I was served by John the after... Ver más

Valorada con 5 estrellas sobre 5

I traded my Trident 660 in for a Trident 800. What a blast! Youles Blackburn made it very simple and straightforward. All documentation etc taken care of. I dealt with Jason who was very knowledgeable... Ver más

Valorada con 5 estrellas sobre 5

Purchased a few bikes from Youles over the years and never had any issues. Still go back with my current bikes to get them serviced. Staff are always helpful and the lads in the servicing team are... Ver más

Valorada con 5 estrellas sobre 5

Excellent straight from the start Shaun was helpful informative but not pushy in anyway. The whole process of choosing purchasing and then delivery were worked through with Shaun. He kept us up to dat... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

74 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 80% de las opiniones negativas

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4,7

Todas las opiniones

(74)

57 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service and…

Excellent customer service and workmanship. Friendly and knowledgeable staff. I love this dealership. Had a problem with the engine Management light coming on, on my 2024 T100. Fixed it but then they noticed the clocks had a problem (something I hadn't noticed). They sorted by ordering and fitting new clocks, all on warranty. Kept me updated throughout. I can't praise the folks enough, from the Young lady and gent on the service desk, to the mechanics who worked on the bike. Thanks Youles. Frank

5 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Blackburn shop has great value bike storage

I use the Blackburn shop, which has great value bike storage - insured - over winter. Have my bikes serviced here, would buy a motorcycle anytime, staff are friendly and keen on biking. Nice chill zone upstairs, loads of kit & accessories on sale too.

25 de abril de 2025
Opinión espontánea
Logotipo de Youlesmotorcycles

Respuesta de Youlesmotorcycles

Thank you so much for the review Alastair! We're really pleased to hear you value our bike storage and servicing, it's always great to support fellow riders. The team will be happy to know their passion comes through! We are glad you enjoy the lounge area upstairs and the wide selection of kit and accessories. We appreciate your support and look forward to welcoming you back soon, whether it’s for storage, a service... or your next bike!

Valorada con 1 estrellas sobre 5

One star rating is to much

One star rating is to much. Took my Triumph Speed Triple 1200rs there for a 40000 mile service. Hasn't done anywhere near that milage but I wanted the big service. Had that done, Front fork seals replaced and brake fluid topped up. Asked if they could put my heat shield back on as I didn't have the bolt. They had it for four days and I paid just over £1300 for the pleasure. Picked my bike up and though I didn't expect it to be spotless I was surprised to see it (especially the tank) covered in oily fingerprints. Plus they hadn't put the heat shield on. When I asked the "technician" about this he said that I'm better leaving it of. Five minutes into riding it home my low battery warning came on. They'd drained my brand new battery and not recharged it. Then I noticed loads of smoke coming from my engine. It stopped pretty quickly. Got it home and locked it up. Came out the next morning and there was a nice patch of oil under my bike. They are meant to check for leaks after putting the engine back together. The smoke that came of my bike after leaving there was leaked oil that had acumilated from the cam gasket that hadn't been put together properly. They told me that it was a pinch in the gasket. Took it back they had it another week. Had to take another day of work to take it there. Got it back its running a bit flat in track mode. Almost like it's in the same mode as road. Just took it for a spin and the heat shield came of of one end span round in the other direction and nearly had me of. Burnt my hand on the exhaust pipe trying to get it back round. Which I had no choice to do as I was stuck on the side of a busy road. Now going to have to take the bike somewhere else to get it on a diagnostic to see why it's running like it is. No confidence in the bike as I'm worried what else they've done to it. Honestly wouldn't take a push bike there to get the tyres pumped up after this. Fuming and seeking legal advise. Only issue I had with my bike before they got there hands on it was that the heat shield came of.

11 de mayo de 2025
Opinión espontánea
Logotipo de Youlesmotorcycles

Respuesta de Youlesmotorcycles

Hi Robin,

I'm very sorry to hear about your experience, and I completely understand your frustration. This is certainly not the level of service we aim to deliver, and I’d like to sincerely apologise for the issues you’ve encountered, not only with the condition of the bike when returned, but also the inconvenience and worry it’s caused since.

We acknowledge there were mistakes made with the cam cover gasket and heat shield, and these should have been picked up before the bike left our workshop. While the cam cover leak has since been resolved under rectification, and we also addressed the battery and heat shield fitting, it's clear this hasn’t restored your confidence and for that, again, I’m sorry.

The situation with the heat shield coming loose again, especially given the safety concern it caused, is unacceptable. If there was any reason it couldn’t be reinstalled safely, that should have been communicated clearly before the bike was handed back to you.

We want to make this right, and I would like to personally speak with you to discuss any further steps we can take, whether that’s helping organise a full diagnostic or offering additional support to address the running issue and restore your trust. You're welcome to contact me directly, or if you'd prefer, I can reach out to you.

Thank you for taking the time to provide detailed feedback, even though it’s difficult to read, it’s important we take it seriously.


Kind regards,
Haydn Beverley
Aftersales Manager
Youles Motorcycles

Valorada con 1 estrellas sobre 5

Won’t do long distance trade in again

I am surprised by the amount of good feedback that has been written.I will never do a long distance trade exchange again!!!started off okay but then 4 weeks later and 14 phone calls to chase each step of the way later I finally got my bike.bike is very nice but has a throttle fault (well known for the bike)so I phoned after sales to see what could be done,but I got the impression they thought I couldn’t ride a bike and was doing it myself,as usual I got “will speak to someone and CALL YOU BACK “DTF call you back.out of sight out of mind.getting my own local mechanic to sort it.terrible service.

28 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought transalp 750 from youles…

Bought transalp 750 from youles manchester and had amazing service. Harrison spoke to me about the bike, explained the process, and arranged for the bike to be delivered within 2 days. Having not seen the bike in person before buying, i was worried, but it all went really well and im out and about, enjoying my new toy. Thanks, Paul

20 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Five stars isn’t enough

Second bike I’ve bought from Youles and I couldn not speak highly enough about the whole experience. The staff at both the Blackburn and Manchester dealerships deserve more than the five stars I’ve left. A special mention to Jordan at Manchester and Adam at Blackburn who I could happily chat with all day, and last but definitely not least Jason at Blackburn who went above and beyond. Thank you.

14 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst service ever had buying a bike

Worst service ever had buying a bike, got a Africa twin delivered from Youles Honda Manchester, once delivered I noticed white overspray all over the bike, wheels had been painted, worried that the bike could possibly be damage/repaired, spoke with Joe ( one of the directors ) who wasn’t interested in trying to sort out the situation. Would seriously be careful if buying a used bike from Youles, I am currently looking at legal action against them.

13 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service throughout

Youles Blackburn identified the fault on my Vespa and stored the scooter on site until the part was shipped from Italy. They then messaged me when the scooter was repaired, test ridden and ready for collection. The mechanic allocated to the job fully explained the fault and the procedure used to rectify it.
First class customer service.

30 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super smooth transaction

Super smooth transaction, thanks to Dave B. Lovely new Honda Africa Twin. Delighted with bike. Great service and made to feel like a customer should. Thank you.

28 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Youles Blackburn and Manchester - excellent customer service!

Went for a test ride on a Triumph 400 at the Blackburn branch - all the staff I encountered were helpful and pleasant to deal with.The branch was a welcoming place too.
Later went to the Manchester branch and test rode a Honda that I ended up purchasing! I was welcomed as warmly as I had been at the Blackburn branch, treated well ( there’s only so much coffee you can consume!) Particlar thanks goes to Dave, who was a pleasure to deal with and saved me money on the tracker I had fitted. I would heartily recommend a visit if you are looking to change your bike, or if you’re in the market for a first bike. You will not be disappointed.

17 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service on bike storage over winter

Used Youles Blackburn to store my bike over winter. They looked after the bike, condition was perfect. I had an MoT and a link lowering kit swapped too before getting the bike back on the road and everything was done properly. Excellent communication with the shop as well throughout winter. The workshop guys even fixed a loose indicator for free. Great service, proper bikers.

31 de marzo de 2024
Opinión espontánea

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