Your Claim Matters Opiniones 

250
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I will recommend your Company to others to use you when is needed at anytime simply because You're always doing fantastic job there and I really do rating you these people very higher than any other F... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

THIS COMPANY IS USELESS, I PUT FORWARD A FEW REFUND CLAIMS WITH THEM, FILLED IN PAPERWORK THEY SENT THROUGH THE POST, THIS WAS IN AUGUST 2023, I HAVE HEARD NOTHING AT ALL FROM THEM SINCE. IT IS FOR CL... Ver más

Valorada con 4 estrellas sobre 5

Positives: Smooth process, hassle free and kept informed. Paid quickly and friendly staff Negative: fee for successful claim quite high at 48% and I think that should be made clearer at the start of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’ve used this company for ppi claims in the past and recently HMRC. Although I was dubious initially I was so happy with the reimbursements that they implemented on my behalf and I definitely wou... Ver más

La empresa ha respondido


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4,1

Muy bueno

TrustScore: 4 sobre 5

250 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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4,1

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(250)

51 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

The service is great and the staff went…

The service is great and the staff went out of their way to help resolve the issue of getting me my money. They went the extra mile to help me. Thank you so much for your help.

12 de julio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you for your feedback it is very much appreciated

Valorada con 5 estrellas sobre 5

I found this company really good I…

I found this company really good I couldn't remember a lot of the information I needed.but they never mithered me.just got on with my claim

12 de julio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you Diane for your kind review I am glad we helped you.

Valorada con 1 estrellas sobre 5

YOUR CLAIM MATTERS ARE A COMPLETE JOKE

YOUR CLAIM MATTERS ARE A COMPLETE JOKE, after agreeing to a no obligation free check for plevin ppi i contacted them after their initial response and informed them of my decision not to proceed with any claims in my name, i emailed them and phoned them within the given time frame and they assured me the matter was closed, then a few weeks later i receive a pack updating me with my claim? so again i phoned them and spoke to a lady who apologised and assured me the matter would again be closed, guess what weeks later another letter, then email, then text messages about my claim? so i emailed MR DAVID HYDON at your claim matters explaing the situation and stating that i had not signed any agreement either digitally or physically as i had not replied to any of the forms they asked me to sign, no reply so i phoned and spoke to him, he appologised and assured me he would personally make sure it was all closed and i would not be bothered any further. now nearly 8 months later i am getting letters from SSB LAW about this claim, so i have had to contact them and explian that YOUR CLAIM MATTERS have proceeded without my consent and im now worried that they are going to try and charge me for time spent on a case i never consented to. stay well clear of this company and David Hydon has done nothing that he agreed to do.

1 de agosto de 2022
Opinión espontánea
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Respuesta de Your Claim Matters

Good morning, Mr Ellis your feedback is noted and is currently being reviewed by the compliance department who will be in touch with their findings. Thank you for your patience.

Valorada con 5 estrellas sobre 5

A job well done

YCM carried out the work on my behalf to my satisfaction ; competent ,efficient , and very professional. I did find their charges rather high , but that said they are very recommendable.

26 de junio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you Joseph for your feedback it is appreciated

Valorada con 5 estrellas sobre 5

Tax refund

Handled my claim promptly from start to finish

26 de junio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you for your kind feedback.

Valorada con 4 estrellas sobre 5

Thank you for all your help

Thank you for all your help. Would not have considered a refund if you hadn’t taken on my claim. Just took some time to resolve.

26 de junio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you for your feedback.

Valorada con 5 estrellas sobre 5

Good communication throughout

Good communication throughout
Very polite made me feel at ease throughout 😌

12 de junio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you Gillian for your kind review it is much appreciated.

Valorada con 5 estrellas sobre 5

Superb process from start to finish…

Superb process from start to finish Your claim matters handled everything I just waited for the check to arrive

26 de mayo de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you Mark for your positive review, glad we were of assistance to you.

Valorada con 1 estrellas sobre 5

Worrying unwanted client care pack.

I have received a pack of literature including my digitalised authorisation signature. The company l signed with was not you. I will be filling in the cancellation slip making a copy of it and sending it to you recorded delivery. After that if l receive subsequent intimidating correspondence threatening me with charges if l don't take action within 14 days l will be forwarding copies of all correspondence to to Radio 4's you and yours consumer programme to let them know about this.

10 de junio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Hi Susan I am waiting for you to email compliance@yourclaimmatters so that I can locate your file and close the claims down thank you.

Valorada con 1 estrellas sobre 5

Harassing Plevin claim calls, emails & mail.

I initially went through this company a few years ago, and had a couple of successful ppi claims, which I was very happy with.
I then started to get mail and emails and phone calls a year or so ago regarding Plevin, which I looked into, and found the company they used SSB Law, had a less than good track record dealing with Plevin claims and people, so I told them next time they called, and please don't contact me again.
Since then, the level of emails, phone calls and mail has been on the level of harassing!
On the 2/6/23 I received a pack from SSB Law with a covering letter from Your Claim Matters, stating my Plevin claim is now proceeding, which had a document confirming I consent to the procedure of the claim going forward, with my digitised signature on.
I rang SSB Law to cancel, they knew who I was as I was on their system, though had no claim reference number and nothing to cancel, and I was told the pack was sent by Your Claim Matters.
I then phoned Your Claim Matters, told them to cancel this pack as I was not interested and using my signature, stop calling, emailing and mailing me, which I was told they would.
Today 7/6/23, I received yet another letter to apply for Plevin!!

7 de junio de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Good afternoon Paul, I am sorry to hear of your bad journey could you contact compliance@yourclaimmatters.co.uk so that this can be investigated and rectified thank you.

Valorada con 5 estrellas sobre 5

Five star rating for first class service

I gave a five star rating as that is what I received from yourselves. It was so easy, I
Just filled in the form and some weeks later I received a cheque. It was hassle free, first class service. Would recommend Your Claim Matters to anyone.

12 de abril de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you for your kind review it is much appreciated.

Valorada con 5 estrellas sobre 5

Great service

Great service
Quick form to fill they do the rest

1 de mayo de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Thank you Tracey for your review I am pleased we could help.

Valorada con 1 estrellas sobre 5

Waste of time said I had a claim then…

Waste of time said I had a claim then because it was less than 500 closed file

25 de mayo de 2023
Opinión espontánea
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Respuesta de Your Claim Matters

Hi Caroline. We are very sorry to hear that you are not happy with the outcome of your claim. If you would like to discuss this further please contact us via email to compliance@yourclaimmatters.co.uk so that we can explain the reason behind this decision.

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