Dear Irina,
We are concerned to read your review, as we have carefully checked our clinic records and cannot find any record of you attending YourHealthFirst Clinic, booking an appointment, or receiving any treatment from us.
Every patient who attends our clinic is registered and our appointments and treatments are documented. We therefore cannot identify any genuine patient experience corresponding to the experience described in your review.
You refer to your experience with Sophia (Sofia) and to receiving a cosmetic treatment, but no date, treatment or other details are provided that would allow us to identify the alleged appointment.
We take genuine patient feedback very seriously and are always happy to investigate any legitimate concern. If you genuinely attended our clinic, please contact us directly with the date of your appointment and the treatment you received, so that we can investigate this properly.
We have reported this review to Trustpilot for investigation because, based on our records, we cannot establish that this review relates to a genuine experience with our clinic.
Kind regards,
YourHealthFirst Clinic