My needs were assessed quickly and fulfilled with minimal fuss or complication. It was nice to have a problem sorted that was saving me money, that I'd been putting of for the fear or being sold unne... Ver más
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Consulta las opiniones de los clientes
I had a great experience with Hailey while sorting out my phone contract. She was incredibly helpful, patient, and knowledgeable throughout the whole process. She took the time to clearly explain my o... Ver más
La empresa ha respondido
I did not receive the sim from the corrier, so that has been a major problem for myself today and tomorrow 05,05, 2026, but that was not the fault of yourself s, looking forward to joining.kidest rega... Ver más
La empresa ha respondido
Sian handled my request for help with ease and was very prompt and professional. Initially, I was very frustrated about the issues I was having with my account. These were no reflection of the service... Ver más
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Información sobre la empresa
Escrito por la empresa
At yourmobile.com, we’re here to make your life simple — and exceptional customer service is at the heart of everything we do. With over 10 years of experience, we’ve built a reputation for delivering trusted, high-quality support to businesses across the UK. Our dedicated Account Managers are knowledgeable, proactive, and focused on understanding your needs. Clients benefit from regular one-to-one reviews, while our Client Services Team monitors how you’re using the bespoke telecoms package we’ve created — ensuring you’re always getting the best value from your tariffs. We aim to build long-term relationships with our clients and business partners. Thanks to our extensive experience, we’re able to offer individually tailored tariffs to match your exact requirements. You’ll feel completely in control and confident you’re receiving great value for money. Our advanced technology platform gives you outstanding visibility and control of your communications — with real-time usage data, flexible features, and instant notification alerts. (my.plan.com) We deliver mobile and independent communication services in a way you’ve never seen before.
Información de contacto
Grosvenor House, Hollinswood Road, Central Park, , TF2 9TW, Telford, Reino Unido
- 0345 222 6000
- help@yourmobile.com
- yourmobile.com
4,6
Excelente
6 mil opiniones
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 1 semana
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Hi I have been with your mobile for hi…
Hi I have been with your mobile for a few years and have just renew my contract Jade Alby has been so helpful in helping me get the right contract for me and I am looking forward to receiving my new phones. Thank you Jade. Cheers Ray
25 de febrero de 2026
Respuesta de yourmobile.com
Hi Ray,
Your loyalty means such a great deal to us and we're so glad that your account manager Jade could get you another great deal. She will get back in touch again in around 18 months to see how you're getting on but if you need anything in the meantime then please get back in touch. Enjoy your new phones!
yourmobile.com
Top service all around!
25 de febrero de 2026
Respuesta de yourmobile.com
Hi Emily,
Fantastic news. Your account manager Stephen will be so pleased by your kind review - thank you!
He is here to help manage your account going forwards so if there is anything else you need from us, please get back in touch.
yourmobile.com
massive shoutout to jade
massive shoutout to jade, sorting out my new business rate. fast and efficient
25 de febrero de 2026
Respuesta de yourmobile.com
Hi Ryan,
What a brilliant review of your account manager Jade, thank you! We will ensure to pass over your kind comments to her.
If you need anything else at all, please don't hesitate to get back in touch as she is more than happy to help.
yourmobile.com
This was a very easy helpful
Rachel Hope was very helpful
Full of information and advice
Fast and easy dealing with this situation
10 out 10 guys well done .
24 de febrero de 2026
Respuesta de yourmobile.com
Hi Mikey,
Wow - amazing, thank you! We will ensure to pass your kind comments back to your account manager Rachael.
If you need anything else at all then please do get back in touch.
yourmobile.com
Happy to renew my term
Happy to renew my term, happy with the services over the years
24 de febrero de 2026
Respuesta de yourmobile.com
Hi Jonny,
Your loyalty means a great deal to us all here! Your account manager James loves speaking with you and reviewing how things are going. Thank you for your honest feedback.
Speak soon,
yourmobile.com
Great Service always from this company
Great Service always from this company, Rachael who looks after my account is always very helpful and has all the answers, highly recommended
23 de febrero de 2026
Respuesta de yourmobile.com
Hi Kevin,
Brilliant to hear. Thank you for taking time out to review Rachael's service with you last week.
She is your account manager going forward so any questions or queries, please get back in touch so she can assist.
Speak soon,
yourmobile.com
Hailey was friendly & helpful and very…
Hailey was friendly & helpful and very professional
23 de febrero de 2026
Respuesta de yourmobile.com
Hi Jeni,
What a lovely review of your account manager Hailey. On her behalf - thank you!
Do get back in touch if she can assist with anything else going forwards.
yourmobile.com
James was super
James was super, very helpful and guided me through all options available.
I would recommend
23 de febrero de 2026
Respuesta de yourmobile.com
Hi Casandra,
Thank you so much for your kind feedback! We’re delighted to hear that James was so helpful and took the time to guide you through all the available options. Providing clear, supportive advice is really important to us, so it’s wonderful to know you had such a positive experience. We truly appreciate your recommendation.
yourmobile.com
Respuesta de yourmobile.com
Hi Coby,
No problem at all! So glad we could help.
Do get back in touch if you need any other assistance on the account and your account manager James can assist.
yourmobile.com
James Bennett was so patient with me
James Bennett was so patient with me. He followed up and called me back as arranged, and a nice guy. He spoke calmly and clearly, and explained everything as many times as I needed since he understood I was a bit anxious about techy things. I recommend yourplan.com because of my experience with James. Thank you so much!
23 de febrero de 2026
Respuesta de yourmobile.com
Hi Clare,
Thank you so much for taking the time to share such wonderful feedback! We’re thrilled to hear about your positive experience with James. His patience, clear communication, and commitment to supporting customers — especially when things feel a bit daunting — are exactly what we aim to deliver. We’ll be sure to pass on your kind words to him.
It means a great deal that you’d recommend YourPlan.com based on your experience, and we’re always here if you need any further help or support. Thank you again 😊
yourmobile.com
Jade is always so patient and thorough…
Jade is always so patient and thorough when finding a deal that suits me and my business
20 de febrero de 2026
Opinión espontánea
Respuesta de yourmobile.com
Hi Georgie,
Thank you so much for your kind feedback! We’re delighted to hear how patient and thorough Jade has been in finding the right deal for you and your business. She always strives to understand each customer’s needs and provide the best possible options, so your comments mean a lot. We really appreciate your continued trust and support.
yourmobile.com
The representative was clear with what…
The representative was clear with what was needed from me, very helpful and efficient.
20 de febrero de 2026
Respuesta de yourmobile.com
Hi Debbie,
Thank you for your lovely feedback! We’re so pleased to hear that everything was explained clearly and that you found the service helpful and efficient. Providing a straightforward and supportive experience is really important to us, so it’s great to know we delivered. If you need anything further, we’re always here to help 😊
yourmobile.com
Non pressure sales is brilliant
Non pressure sales is brilliant, and this is what these guys deliver. Let me have time to think about my options and they were very helpful
20 de febrero de 2026
Respuesta de yourmobile.com
Hi Keira,
Thank you so much for your kind words! We truly believe in giving our customers the space and time they need to make the right decision for them, so it’s great to hear that you felt supported without any pressure. We’re always here if you’d like to explore your options further — just let us know how we can help 😊
yourmobile.com
Good Service
As before the update was fully explained and the cost / month was even reduced !
18 de febrero de 2026
Respuesta de yourmobile.com
Hi there,
Thank you so much for finding the time to leave such a kind review. We're so glad we are able to reduce your cost, it's especially important in these current times!
James will get back in touch with you to review your account around month 18, but he is here to assist on any queries as your dedicated account manager going forwards - so please get back in touch if needed!
yourmobile.com
Respuesta de yourmobile.com
Hi Darren,
Amazing news - so glad James and his team could help!
Thank you for taking the time out to leave this kind review and we look forward to liaising with you in future.
yourmobile.com
Absolutely flawless communication from Stephen and Callum. No unnecessary waffle!
Absolutely flawless communication from Stephen and Callum. No unnecessary waffle (barring the terms and conditions), great insight and down to earth customer service. Complete with an effortless and affordable transition over to a sim only contract!
16 de febrero de 2026
Opinión espontánea
Respuesta de yourmobile.com
Hi Aron,
Thank you for the fantastic feedback! We're thrilled to hear that Stephen and Callum provided clear, down-to-earth communication and made your transition to a SIM-only contract effortless and affordable.
We really appreciate you highlighting their support (and we promise the T&Cs are the only necessary waffle!). Thanks again for choosing us — we’re glad to have you on board.
yourmobile.com
Great people to deal with
Great people to deal with. Very easy and understanding
16 de febrero de 2026
Respuesta de yourmobile.com
Hi Sal,
What a lovely review - thank you! We will ensure to let James know as he is your account manager going forwards.
Do let us know if you need anything else going forward,
yourmobile.com
Great service and friendly
Working with Plan.com is easy and worthwhile for any business. The account handlers are very nice and easy to work and friendly.
16 de febrero de 2026
Respuesta de yourmobile.com
Hi Paula,
Thank you for your wonderful feedback! We're delighted to hear that you find working with Plan.com easy and worthwhile for your business.
It’s especially great to know that yourmobile.com and your account manager Hailey have been friendly and easy to work with. We truly appreciate your support and look forward to continuing to work with you.
yourmobile.com
Regular communication without being too…
Regular communication without being too pressured, efficient and clear information and service
13 de febrero de 2026
Respuesta de yourmobile.com
Hi Gareth,
Thank you for your kind feedback! We're really pleased to hear that you found our communication balanced and our service efficient and clear.
Providing helpful support without pressure is something we always aim for, so it’s great to know this was your experience. We truly appreciate you taking the time to share your thoughts.
yourmobile.com
Respuesta de yourmobile.com
Hi John,
That's amazing - so glad we could look to reduce the cost!
We will review how things are going for you around month 15 - 18 of your agreement, but if you need anything in the meantime then do get back in touch.
yourmobile.com
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