YourRent | Wypożyczalnia samochodów | Car rental  Opiniones 73

I have been waiting since the 8 May for a quote or invoice for damage to an already damaged bumper. I was told I had made it worse and they didn’t return my €900. This is now 13 June and my insurance company won’t pay me until I have this invoice. Absolutely atrocious customer care and they claim I scraped the bumper 20cm down from where it was scraped when I received the car. The scrape is not big but what are the chances of that happening again. I said it was there and it is on the sheet but they claim it is worse. I will never use this company and I booked Wheego but they are the same company.

I was scammed in the middle of the day . I collected a car at night time and car was wet ,i took a walk around video and few pictures .when i returned a car they showed me a small scratch on the back door wich was almost invisible,i couldn't find it in my pre check video . After 3 or 4 weeks of investigation they changed me 740€ for this invisible scratch. I will never use this company again and i wouldn't recommend anyone to use it .

Hired a car from Wheego yourrent in Malaga was picked up by Paula at the airport and just a short drive to the hire company . Straight forward and stress free.
Lovely Toyota Yaris we had great on fuel and very clean .
On return we dropped the car off , Hector took us back to the airport very kind and friendly people to deal with . 100% WILL USE AGAIN

Don’t rent here! Wheego/Yourrent
I rented a car (white Peugeot 2008, polish license plate, WA 7479 J) at Alicante Airport for 6 days, return date 21st of may. When picking up the car they let you sign for the damages without seeing the car first, and no one walks around the vehicle with you to show te damages. When returning the car they claim I did damage on the right/back. Scratches on the back bumper, the rim and the door sill. I have parked the car nowhere where I or anyone else could have made this damage. If anyone has rented the same vehicle and got told they made this damage as well I would like to hear.
Please look up the reviews before renting here

Szybka i profesjonalna obsługa, szczególnie dziękujemy za wyrozumiałość gdy się mocno spieszyliśmy.

Świetna wypożyczalnia!

Obsługa w Katowicach - profesjonalna i miła. Samochód nowy, czysty i dobrze wyposażony. Polecam!

Nepariu nuomotis is sios kompanijos. Is manes nusirase 900eur uz zala kuri jau buvo pries man nuomojantis.
Buvau uzsakes kita auto, bet dave kita ir dar purvina skubejom tai sutikom. Nuotraukas pasidarem ir kai grazinom prase eiti kartu apziureti auto, buvo keista kad to paprase. Patariu geriau neiti.Atejus apziureti auto iskart parode ibrezima kuris nebuvo nurodytas sutartyje. Parodziau nuotrauka kad tai jau buvo ir jis pamate visas mano padarytas nuotraukas ir tada zinojo kad butent tos vietos nenufotkinau.

Krakow, Wheego (YourRent)
Fraudulent contract because they intentionally hide damages already known. I have all the original photos of the damages at the time of picking up the car, email and WhatsApp sent at the time of pick up. Even the person at the office who attended me during the car pick up told me not to send any email or WhatsApp with the damages that I detected. When returning the car, supposedly, they do an inspection, detect existing damages and claim a penalty of 3000 PLN (722 €). The photos they send me are with the car uncleaned, full of snow and mud. They have only cleaned 2 small areas of the existing damages when I sent them more damages than they claim. They do not recognize their fraudulent practices or their lack of professionalism and activate the payment of the penalty. I have proceeded to make claims through Booking, the European Consumer Center and with the bank requesting the return of the payment. I have also made an official complaint to the police.
Please DO NOT hire vehicle rental services with Wheego or its subsidiaries because they intentionally act by hiding damage to the vehicle in the rental contract and claiming the same damages that I detected when I picked it up when you return it and they do the "exhaustive" inspection.

I booked a car hire in Alicante from this company through DoYouSpain.com. Everything seemed okay to begin with, but when I had a puncture on the final day it all started to go wrong.

I had platinum cover so I rang the office and they arranged to collect the car and provide a replacement. This was the last day of my holiday, so I basically drove straight back to the airport after collecting my bags.

Once I got to the car rental company I was told I had to pay 899 Euros for the puncture repair and collection, which seemed ridiculous. It was obviously a contrived amount, as my deposit was 900 Euros.

If I hadn't paid, then I would have been left with no way to the airport, so I was left with no choice. I foolishly assumed the platinum cover would be good, but it turned out to be worthless, a policy with an Eastern European insurance company who have a terrible rating on TrustPilot.

As I waited for them to take my money another customer came in to start their holiday. With my eyes opened I watched how they forced him to pay a whole raft of extra charges, deposits for fuel, for keys, all sorts of things he hadn't expected.

They also advised me to top up the petrol in my replacement car, or they would charge an exorbitant sum to drive two minutes up the road to the nearest petrol station. In fact, there was some sort of scam with the petrol station now I remember, as another customer returned and warned us not to use the petrol station the car hire company had suggested, as it was miles away, when there was one literally around the corner. I imagine the petrol station I was being directed to charged three times the normal rate or something similar?

Anyway, this has left me £750 out of pocket, with no sign of any money from my supposed platinum cover that was for situations exactly like this.

I've rented from other car hire companies in Spain and everything has been fine. This one is some sort of scam.

Ho noleggiato un auto a Cracovia con CarJet, l'auto non era nei parcheggi di fianco all'aereoporto ma a 2 km distanza ed é stato necessario chiamare un numero telefono ed attendere un bus arrivato dopo oltre 40 minuti di attesa in aereoporto e dopo ripetute chiamate e spiegazioni su dove e quale fosse il bus, con mia moglie che per fortuna é polacca, non é stato un problema di linguaggio, ma di mancate spiegazioni dell'operatore.
Avevo prenotato una Toyota CHR con CARJET e mi sono ritrovato da YOURRENT a Chorzow partner di Wheego, mi hanno dato una KIA, che é ad un livello inferiore.
Avevo fatto estensione assicurazione in fase di prenotazione con CarJet che scopro essere un broker che si appoggia a Yourrent, che mi ha comunque chiesto deposito cauzionale con la carta di credito di 1200€ in quanto avevo fatto estensione assicurazione con CarJet ma non con Yourrent che mi ha consegnato la vettura.
In caso di danni avrei dovuto comunque risarcire Yourrent e (FORSE) rivalermi successivamente con l'assicurazione di CarJet, veramente assurdo.
Al ricevimento della vettura non erano segnalati tutti i danni presenti, ma l'operatore non ha modificato il report precisando che comunque avevano le foto, ció é assurdo. Non ho procurato alcun danno, l"auto ha fatto 2 viaggi ed era posta in un parcheggio privato senza mai nulla al fianco. Quando ho consegnato autovettura mi é stata segnalata una micro ammaccatura da sportellata nella porta posteriore, per fortuna avevo fatto anche io le foto ed era già presente alla consegna, ciò mi ha salvato da un sicuro addebito.
MI É STATO DETTO CHE AVREBBERO TOLTO IL DEPOSITO CARTA DOPO 5 GIORNI (ma forse intendevano 50 giorni) Mi hanno inviato un report di zero addebiti. Ma il deposito cauzionale di 1200 € a distanza di 3 settimane non é stato ancora rimosso e non posso usare la carta di credito, nessuna risposta alle Email di sollecito inviate a Wheego, Yourrent, CarJet.
Speriamo che prima o poi toglieranno il deposito senza trattenersi nulla, troppi passaggi, troppi disservizi.
Una pessima esperienza che sconsiglio di fare, se fosse possibile zero stelle.....

Data dell'esperienza: 06 maggio 2024