Zas Tours Opiniones 

Respuesta de Zas Tours

3 ago 2026

Hi,

Thank you for booking with Zas Tours and for taking the time to leave this thoughtful review.

We have checked both of your bookings but cannot identify any email in which you were asked to send your name and date of birth. Both bookings were completed instantly, with the required passenger details entered directly through our secure, encrypted booking system.

More generally, we would like to reassure you that booking information is shared only with the relevant service provider operating the booked experience. Our confirmations and customer correspondence are handled through leading professional email services, with authenticated delivery and encryption during transmission.

We never request payment-card details by email or message, and all payments are processed securely through established payment providers. Booking correspondence is retained only for the necessary operational and legal period and is then deleted in accordance with our data-retention procedures.

Although we cannot identify the email you are referring to, we understand your preference. For any future booking, you are welcome to send information separately or communicate with us through WhatsApp or Viber, which provide end-to-end encrypted messaging. Just let us know and we will be happy to accommodate you.

Thank you again for your booking and your kind review. We hope to welcome you back to Zas Tours in the future.

Best regards,
Zas Tours Support

Respuesta de Zas Tours

Actualizada el 13 jul 2026

Hi Arvid,

Thank you for booking with Zas Tours. We can see that you booked two excursions with us. Unfortunately, the weather took a turn for the worse during this period, and both excursions had to be cancelled for passenger safety reasons. We are very sorry that you were unable to enjoy the experiences you had planned.

For the first cancellation, the supplier informed us immediately, and we processed the refund straight away. You should already have received this.

For the second cancellation, the supplier did not inform us immediately. However, as soon as you contacted us on 11 July 2026, we processed the refund that same day. You should see the money in your account within the next days, although the exact timing depends on your bank. We can also see that you made this order from your Gmail account (not your business email like the first one) and perhaps for this reason you didn't see our automated message that we had processed your refund.

We are truly sorry for the disappointment and inconvenience caused.

We hope that you might book again with Zas Tours in the future and we sincerely hope that you are luckier next time with the weather.

Best regards,

Zas Tours Support

Regarding your updated review and score:

Thank you for improving your score, we really appreciate it - even if it is just one star more. You are 100% right to be frustrated that you had to get involved to get a refund when you had nothing to do with the cancellation - that's not your job. We can assure you that the refund from our end was made immediately. We will learn from this and do better. We hope that you still might consider booking with us again.

Respuesta de Zas Tours

16 jun 2026

Hi,

Thank you for this review but it seems that you have reviewed your booking product rather than your experience with zastours.com (how easy it was to book, how useful the website was, etc).

It would be much better if you could write this review here for your product:
https://zastours.com/el/santorini-boat-trip-to-the-volcano-and-hot-springs?zas_review_token=KgvFsOUnh9euIjfAnPb3HutCXZUUbVGg&zas_review_activity_date=2026-06-07#write-review

And update this review to score your experience with zastours.com

Thank you once again,
Zas Tours Support

Respuesta de Zas Tours

Actualizada el 8 jun 2026

Hi Jason,

It's good that you hid part of your number. Thank you once again for reporting this. We can appreciate and understand your frustration. You were right: our phone number field had a problem with numbers starting with 00 and it was illogical to say there was problem.

We have now fixed this problem.

Can we kindly ask if you would consider increasing your 1-star score?

- A 1-star review normally means the the whole service was terrible - it is the lowest score possible. We sincerely hope that you didn't find everything terrible but just had difficulty with the phone number.

- We replied to you directly, and we fixed the issue after you reported it almost immediately. We know that this doesn't help you now but we hope that you can appreciate that we are responsive to problems when customers report them.

Your feedback genuinely helped us improve the website. We hope that you might consider booking with Zas Tours again in the future. We're sure next time that it will be easier.

Thank you again.
Zas Tours Support

Respuesta de Zas Tours

16 jun 2026

Hi,

Thank you very much for your kind review! We’re happy that our team responded quickly, offered you several choices, and helped you find what you were looking for.

Thank you for choosing Zas Tours!

Best regards,
Zas Tours Support

Respuesta de Zas Tours

16 jun 2026

Thank you for this review but it seems that you have reviewed your booking product rather than your experience with zastours.com (how easy it was to book, how useful the website was, etc).

It would be much better if you could write this review here for your travel product:
https://zastours.com/day-trip-cruise-from-naxos-to-kato-koufonisi-rina-cave-with-azul-cruises?zas_review_token=dD62G5jtEA9e6xmQklrmXYFgrOnuEKvo#write-review

And update this review to score your experience with Zas Tours.

Thank you once again,
Zas Tours Support

Respuesta de Zas Tours

15 may 2026

Hi Chuck,

Thank you for your lovely review! We’re very happy to hear that you enjoyed discovering Naxos with Panos and that it became one of the highlights of your stay.

It’s wonderful that you’ll have your photos as lasting memories of the experience.

Just a small note: reviews on Trustpilot are meant to reflect your booking experience with ZasTours.com — things like how easy it was to book, communicate, and receive support. Since your feedback is mostly about the experience itself, we’d kindly ask you to consider updating your review to focus on your booking experience with us.

We hope to welcome you back again soon to book more excursions in Greece!

Best regards,
Zas Tours Support

Respuesta de Zas Tours

15 may 2026

Hi Carol,

Thank you for your kind review! We’re very pleased to hear that everything was provided as advertised and that the service was on time.

Just a small note: reviews on Trustpilot are meant to reflect your booking experience with ZasTours.com — things like how easy it was to book, communicate, and receive support. Since your feedback is mostly about the journey itself, we’d kindly ask you to consider updating your review to focus on your booking experience with us.

We hope to welcome you back again soon to book more excursions in Greece!

Best regards,
Zas Tours Support

Respuesta de Zas Tours

15 may 2026

Hi Jaap,

Thank you for your kind review! We’re very pleased to hear that you found our service great and our staff friendly.

Your feedback means a lot to us, and we hope to welcome you back again soon to book more excursions in Greece!

Best regards,
Zas Tours Suppor

Respuesta de Zas Tours

15 may 2026

Hi,

Thank you for your kind review! We’re very pleased to hear that everything went smoothly and that you found the tour enjoyable and good value for money.

It’s also lovely to hear that Angela and the driver helped make the experience a positive one.

Just a small note: reviews on Trustpilot are meant to reflect your booking experience with ZasTours.com — things like how easy it was to book, communicate, and receive support. Since your feedback is mostly about the tour itself, we’d kindly ask you to consider updating your review to focus on your booking experience with us.

We hope to welcome you back again soon to book more excursions in Greece!

Best regards,
Zas Tours Support