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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I did a lot of research before choosing an extension supplier, and I’ve now been using Zen Luxury Extensions for 6 years. The quality has been consistently brilliant, my ladies genuinely love the hair... Ver más

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ I absolutely love Zen Hair Extensions! The quality is amazing I’ve never had a single problem, and my clients adore the results every time. The hair is soft, shiny, and lasts beautifully.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Recently changed over to zen. I had previously been using another well established extension supplier for my salon but had been unhappy with the service and hair. I am So glad I did, the hair is amazi... Ver más

Valorada con 1 estrellas sobre 5

Matted hair after 2nd maintenance. Beautiful to start, lasted just 6 weeks before began to mat. Used ALL recommended products, cared for extensively. Customer after care doesn't exist. Few replies bac... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de extensiones de cabello
  2. también en la categoría
  3. Mayorista
  4. Mayorista de productos de belleza
  5. Proveedor de productos de belleza
  6. Tienda de productos capilares

Escrito por la empresa

Zen Hair welcomes you to an exquisite range of luxury hair extensions presented to you by our world famous hair manufacturer. Established over 35 years as the leading experts in the industry, we have gained a solid reputation for delivering on our promise. Choose from 3 ranges of 100% Virgin Remy hair to suit every need and budget!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

70 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(70)

23 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
I absolutely love Zen Hair Extensions! The quality is amazing I’ve never had a single problem, and my clients adore the results every time. The hair is soft, shiny, and lasts beautifully. Delivery is super quick (always next day!) and the packaging is gorgeous. Highly recommend!

6 de noviembre de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

I’m so happy to hear how much you’re loving Zen Hair Extensions! It’s amazing to know the quality has been consistently great for you and that your clients are loving their results too. Soft, shiny hair that lasts — that’s exactly what we aim for.

Really pleased the next-day delivery and packaging hit the mark as well. Thanks so much for the recommendation, it truly means a lot! 💛

— The Zen Team

Valorada con 5 estrellas sobre 5

Absolutely love love Love

Absolutely love love Love
Wish I had listened to my hairdresser
Always used Viola
Definitely staying with Zen now

15 de octubre de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi there,

Thank you so much for your lovely review ! we’re over the moon that you’re loving your Zen experience! We’re glad your hairdresser pointed you in our direction, and it means a lot that you’ve chosen to stay with us.

We’re just grateful you’ve found something that works beautifully for you. 💛

— The Zen Team

Valorada con 1 estrellas sobre 5

Synthetic and dry.

Ok, this review comes from Sweden, where I was talked into this extensions by my hairdresser. This is the MOST DIREST AND LOWEST QUALITY extensions I have ever tired in my life and I have tried many. As some comments below me mentioned, the extensions (part of them, not all) has managed to create a ball of tangles that I had to put long time into untangling it. Now, I am EXPERIENCED extensions user - I do know my stuff, how to care for them in whole, how to care for the tape bits and how to care for the rest of the extensions. Zen hair Extensions are either over treated or not human extensions at all. I am planning to submit some samples for the biological labs and see what answer they will come up with in terms of quality of hair and if they are, in fact, of human origin. I will make sure to spread the word. For now, if you are in Sweden: STAY CLEAR OFF ZEN HAIR EXTENSIONS!!!
And yes, I will be happy to provide my real name and the name of the salon should Zen Hair Extensions enquire it.

12 de octubre de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hello Yosondra,

Thank you for taking the time to leave this review. If you have any issues regarding the hair qualitiy it will be best for you to speak with the company in Sweden you purchased the product from. We can guarantee that all of our hair is 100% Human Remy Hair.

Valorada con 5 estrellas sobre 5

Go to company for hair extensions

Always prompt delivery!
Great quality hair!
Super customer support!
Thanks Zen

6 de octubre de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi there,

Thank you so much for this wonderful review! We’re delighted to be your go-to for hair extensions. So glad to hear the delivery, hair quality, and customer support have all been spot on for you.

Thanks for choosing Zen — we appreciate you! 💛
— The Zen Team

Valorada con 5 estrellas sobre 5

I love my Zen Hair Extensions

I love my Zen Hair Extensions. They are great quality & really easy to look after. I would recommend them to anyone considering getting extensions.

30 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Zen Hair…

This is my second set of Zen Hair Extensions with Gemma, and I honestly couldn’t recommend them highly enough. Each pack of hair has lasted me well over 12 months, and even now my current extensions feel just as soft and natural as the day they were fitted. That’s a true testament to both the quality of the hair and the aftercare advice Gemma provides.

With the right products and by following Gemma’s simple maintenance tips, I’ve found looking after my extensions really easy—hardly any different from when I wasn’t wearing them. A few key things that make all the difference: using the recommended products for the tapes, being gentle when washing (no harsh scrubbing), and using the right brushes and tools when drying.

The quality of Zen Hair Extensions is outstanding, and I couldn’t be happier. Thank you, Gemma, and thank you Zen—truly amazing hair!

26 de agosto de 2025
Valorada con 5 estrellas sobre 5

I’ve had zen tape extensions for 5 1/5…

I’ve had zen tape extensions for 5 1/5 years and I absolutely love them. I get new hair just once a year and have them retaped every 10 weeks. Mine are very light blond and they stay soft and silky
I wash my hair no more than twice a week and I find them so easy to manage

27 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best quality hair extensions

I have been working with Zen Luxury Extensions for over 11 years and the results have always been exceptional. As a color specialist I can say their hair blends beautifully with my work, even when I customise it with toners or add colour pigments the quality remains outstanding. My clients are always impressed with how natural, soft and long lasting the extensions are. Zen provides consistency and premium quality that truly makes a difference!

27 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

i have never been more disgusted by a…

i have never been more disgusted by a product in my life!!! i am genuinely outraged, i’ve had extensions a few times but tried out zen hair and within the first wash they were dry and felt like straw, no matter what i did they began to mat and i would find my hair in a ball in the back of my head, ive tried so many good products i take so much care of it. i am now having to cut the extensions out of my head as they are in a rock solid ball on my head, and now loosing my own hair. spend your money on something better and DO NOT BUY THIS HAIR, the support team are not supportive either

12 de agosto de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi Jess,

We're genuinely sorry to hear about your experience and understand how upsetting this must have been for you. Please know that we’ve made every effort to investigate and support you through this issue, including offering testing and professional advice to help identify the cause.

However, we must also ensure a respectful and safe environment for our team. As such, and in line with our zero-tolerance policy for abusive behaviour towards staff, this case has now been closed.

We appreciate all feedback, even when it’s critical, and we remain committed to providing quality products and service for our customers.

Zen Hair

Valorada con 1 estrellas sobre 5

Horrible awful hair extensions

Awful hair quality, I bought 2 packs in March of 22inch micro I-tips in colours p18b / 101, the hair is now 16/17 inches. Snapping, split ends, discoloured and lost 6/7 inch’s of length if not more. No life left to them, meant to last 3 months to a year and they’re done, ready for the bin, £300 down the drain. Wouldn’t recommend to anyone. AVOID if you want your hair to look horrid after 3 weeks. Ratty straggly ends have only had them refitted once. I’ve been getting hair extensions for 3 years and know how to look after them and maintain them to get the longest lifespan out of them, first and last time using Zenhair/ EGN hair extensions. 0/10.

1 de marzo de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi Cecilia,

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience with our hair extensions. We completely understand how disappointing it must be when a product doesn’t meet expectations, especially when you've invested both time and money.

Our I-tip extensions are designed to last up to 6 months with proper care and maintenance, so it's concerning to hear that you experienced significant issues within a few weeks. We take quality control seriously, and your feedback will be passed directly to our product team for further investigation.

We would appreciate the opportunity to make this right and better understand what may have gone wrong. If you're open to it, please reach out to our customer support team at info@zenhair.co (just .co) with your order details and any photos you may have. We’d like to look into this further and explore a resolution.

Thank you again for your feedback.

Warm regards,
Zen Hair

Valorada con 1 estrellas sobre 5

Really really disgusted with the whole…

Really really disgusted with the whole team and director of zen hair, I ordered £700 worth of hair extensions from this company on the 3rd July 2025. Received a confirmation email of my order. Waited, but recieved no email to tell me that my order was ready to be collected. When I called to enquire this morning, they told me someone had already come to collect my hair and gave my name, no ID was requested nor for them to see the verification email confirming my order. I was utterly disgusted when I was told that they had cctv with audio to prove to me that they didn’t get my order mixed up with someone else’s. As a fairly large supplier I thought they would offer a solution to this as they never done the proper security checks before handing goods!! Honestly please please don’t order from them!! I’m left with no hair, and -£700

7 de julio de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Dear Seeta,

Thank you for your feedback. We take matters like this extremely seriously.

As this situation involves alleged criminal activity, it is now in the hands of the police, and we are unable to comment or provide further details while an investigation is ongoing. We are fully cooperating with the relevant authorities and will assist in every way possible to ensure this matter is resolved appropriately.

Thank you for your understanding.

The Zen Hair Team

Valorada con 1 estrellas sobre 5

The worst hair Ive ever used

Edit: I did email 3 weeks ago and haven’t got a response.
The worst hair Ive ever used, I’m shocked! I used it before a couple of years ago and it never done this. I have had the hair since the beginning of April, I’ve done the proper aftercare and everything right but the hair is extremely matted it is horrible I brush it and two seconds later it backcombes itself so matted I can’t even brush it. Don’t listen to the good reviews because I’m telling you that you will regret it, it looks nice at first and as soon as you wash it wow. It’s like a hagrid wig, it’s horrible I’d rather walk around with no hair

21 de mayo de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi There,

We're sorry to hear you have had a bad experience with our products.

We urge our customers to contact us directly so we can work together to resolve the issue. So we can support you further in this matter please email us on info@zenhair.co (just .co)

Many Thanks
Zen Hair

Valorada con 5 estrellas sobre 5

A long and happy client

Have been a client before Zen hair even opened, followed when it opened and have never regretted it. Always such a friendly, fun atmosphere. They always understand what I want, even when I don’t fully know how to explain it. Always leave feel very happy, fresh and loving my hair.

15 de marzo de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi Gem,

Thanks for much for your feedback!

Valorada con 5 estrellas sobre 5

High quality hair

High quality hair, my clients get a solid years wear out of these extensions.

Quick delivery and great communication with staff.

31 de marzo de 2025
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi Gem,

Thanks for much for your feedback! Let us know if you need any assistance with anything!

Valorada con 1 estrellas sobre 5

Matted hair after 2nd maintenance

Matted hair after 2nd maintenance. Beautiful to start, lasted just 6 weeks before began to mat. Used ALL recommended products, cared for extensively. Customer after care doesn't exist. Few replies back from complaint but only to get information no response to actual complaint. Please avoid using this hair if you don't want to waste your money.

18 de diciembre de 2023
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi Sarah,

We're sorry to hear you have experienced an issue with our product.

We have checked our records and can see you were emailing a member of our team. We sent a response to you on the 29th of February 2024 but did not receive any further correspondence from yourself. With any complaint we receive we do have to gather information on the product and how it has been cared for to understand the full situation. We are more than happy to reopen this case for you, the next step would be to test the hair itself, which would need to be sent back to us in order for us to do so. If you would like to arrange this please email us at info@zenhair.co (just .co)

Many Thanks
Zen Hair

Valorada con 2 estrellas sobre 5

Ok at first then dry & tangly…..

I had Zen hair ext’s put in my hair a few months ago and at first the hair felt ok; not as silky / good quality as previous hair exts I have had, but I thought ok and given what I paid for them I stuck with them. Within a few months they started feeling very dry (and looking dry) & then the tangling problems started. I’ll start by saying I look after my hair exts - you must put time & effort in to maintain them for them to last a year+. Tangling is worse if I’m out running & it rains… it takes circa 20 mins to brush the knots / tangles out with a good hair product.

Unfortunately the reviews on this hair speaks for themselves - it is not good quality hair, feels more like fake hair (almost doll hair actually) than real hair. There are better products out there.

Management - I’ve noticed a popular reply to your negative reviews on here are that the person isn’t “in your system” ie you suggest they are reviewing hair from elsewhere - I’ll be in your system as I ordered and paid for the hair via your website, using Apple Pay (via a success search email address) which the salon that recommended Zen hair exts then fitted.

You charge a rather high price for rather low quality hair, this needs rectifying.

3 de mayo de 2024
Opinión espontánea
Logotipo de Zen Hair Extensions

Respuesta de Zen Hair Extensions

Hi Natalie,

We're sorry to hear you have had a bad experience with our products.

We invite you to email us at info@zenhair.co in order for us to look further in to this issue and do our best to assist you.

Kind Regards
Zen Hair

Valorada con 5 estrellas sobre 5

I recently used Zen…

I recently used Zen and it is by far the best hair I’ve had. Those saying theirs fell out, the problem is with the person that put them in not the hair itself. The range of colours are exceptional and really hold their colour after a few washes. Really beautiful. Thank you Zen 🌟

1 de febrero de 2024
Opinión espontánea

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