Zippy Shell Opiniones 

If I could give less than 0 stars, I would. I hired Zippy Shell to move my household goods from Colorado Springs to Tampa in 2025. I should have read the reviews first.

When I booked this move, I was told by the representative that the storage facility is a clean and climate-controlled facility. It obviously is not.

They also held my container in storage in Orlando for 15 months until my housing was ready. My household goods were delivered today and every single box and piece of furniture is coated with some sort of soot. It's absolutely disgusting. It's as if my container was sitting next to a chimney for 15 months. I took a video and have pictures for proof. Between the move and the storage, I paid this company nearly $10,000 and never imagined my household goods would be returned to me in such deplorable condition. Customer service wouldn't even assist me in finding out where this soot came from until I submitted a claim. I can't unpack until the boxes are clean and I know what type of gross soot I'm dealing with. Adding insult to injury, they even had the audacity to raise my storage rate twice, one of which I fought and they reversed. Never again would I use this company. All that to say, the movers themselves were absolutely fantastic in both Colorado and Tampa. I felt horrible for the movers here in Tampa because they had to handle the boxes and furniture with all the soot.

I would imagine had they known, they would have been justified in turning down the job. Thankfully, I had hand soap so they could wash their hands and arms. If you're considering this company for you move, please do not.

Edited to add: This is part of Zippy Shell's reply to my review: "Your feedback is invaluable and will be used to improve our processes." This isn't about processes, so your cut & paste answer is not acceptable. This is about integrity, trust and doing the right thing for the consumers who pay your company a lot of money for a service entrusting you with their household and personal items. What I experienced is negligence. That service and contract was breached.

This was the 4th time that I have used Zippy Shell for a long distance move. The first 3 times were fine. This was the worst move that I have ever experienced at any time. I had hired and expected Movers, not inexperienced boys to pack the shell.

The two boys that came to load the Zippy Shell so obviously had never never loaded a shell before. They didn't know how to drive the truck (Amy from College Hunks did). Amy had to tell the boys every step with the loading. The boys obviously didn't know how to use a dolly. I had many boxes stacked extremely neatly, the same sizes together, all the heavy books, labeled "Books" in their piles, and the more delicate boxes labeled "Kitchen" "Living Room" "Bedroom" and "Pottery" in their piles, packed in their heavy duty boxes.

I had just moved to Northampton, MA on August 1, 2025 using Zippy Shell from Portland Oregon. Everything at that time had arrived safely.
I had the same amount of items to put into the shell for this move on 8/29/2026 just one year later to move from Massaachusetts to North Carolina. When College Hunks came to my house the first thing Amy, the driver said was "This all won't fit"
"It will," I said, "because I had just moved here one year ago with Zippy Shell and all of these things did fit".

I wanted the boxes to be loaded first, but Amy, who was directing the two obviously inexperienced boys, told them to load the sofa first.
Big mistake!

Amy from College Hunks was also instructing the boys in every little step. It was so obvious that all of this was a new experience to these kids.

It appears that the boys had also dropped boxes marked "Pottery". After they left I found shards of pottery left haphazardly around. I did pack the boxes, but Movers aren't supposed to drop boxes under any circumstances. Movers should also know how to stack boxes tightly in a shell. Movers should know how to use a dolly down two stairs.

I had items on my porch for the movers to put into the shell and they were left behind. The way that the shell was randomly packed, the movers could not fit them. They left many items: bicycle, stroller, garden rake, 2 shovels, a cooler, camp stove, 3 urns, 4 snow tires, a lamp shade, a couple of light baskets, a stack of plastic garden pots, plastic buckets and 4 boxes.

These things will not all fit in my car in one trip. Right now they are in a storage space in Massachusetts and I am in North Carolina. I am incurring an extra expense renting this storage space, I now need to rent a cargo van to retrieve these items for a secondary move. Paying for storage space in Massachusetts. Paying for cargo van rental to travel to Massachusetts, retrieve items and drive back to North Carolina. Paying for gas and tolls. Paying for overnight stays in hotels for at least 3 nights.

Unloading the Zippy shell on delivery, boxes were toppled over. Boxes labeled "Books" on top of lighter boxes. Scratched wood items and lots of smashed hand made Pottery.

By the way, I bought a dozen, 12, blankets from UHaul for the movers to put over the wooden furniture and/or delicate items and Amy from College Hunks said they do not wrap. I should have wrapped them before they came, she said. Wrapping furniture with my provided blankets is what is usually expected from professional movers.
I paid for 3 hours of moving and movers took just 2 1/2 hours. Amy and the two boys could have wrapped and should have paid more time and attention to packing tightly.

College Hunks had me sign the contract that said that College Hunks are not responsible for items that I pack. Dropping boxes, not loading the shell properly by qualified movers, does not exempt you from a sloppy job that one expects by Experienced Professional Movers. When the shell was being unloaded, stacks of boxes were tipped over. Amy said that any complaints or damage that I incur that I should contact Zippy. Zippy Shell is responsible for compensation.

I am out a few thousand dollars because of this bad move, having to get rid of some of the things that you could not load, paying to store items in Massachusetts and having to go and retrieve more items you left in Massachusetts, scratched wood, and lots of broken handmade Pottery. I have plenty of photos. Please advise me how I can upload them.

By the way, I am a professional Potter and I am a collector of handmade Art Pottery. I have extensive experience packing pottery and KNOW very well how to pack delicate Pottery appropriately in sturdy boxes. The extensive damage was irresponsible by College Hunks.

First off, we hired them through 1800 pack rat and didn’t know it was a separate company. When trying to get information on our move at first we couldn’t get ahold of a person. Once we did they told us we didn’t have any pods with them. It wasn’t until I emailed 1800 pack rat that I was called by a person who told me I was actually working with Zippy Shell. Setting up a moving date after storing for months they asked for 3 dates that worked and they would let us know what works for them. They never reached out and just showed up and texted. When we didn’t respond they drove back and charged us $500. When we got it set up again, it was 1800 pack rat who called to verify and said the zippy shell movers were unable to reach me for some reason. They gave me a window of 8am-12pm and showed up at 1pm. They moved everything speedily and I don’t discredit the guys working. But I will never use zippy shell or pack rat again.

I would give Zippy Shell zero stars if that were an option.

My experience with this company during a long-distance move from Texas to Washington was, by far, the worst experience I have ever had with any company.

Before my move, I specifically discussed the amount of belongings I had, including the contents of a one-bedroom apartment and items from my garage, and I was assured that the container I was ordering would be large enough.

When moving day arrived, the container was positioned inside a large moving truck and was not readily visible. I had recently undergone foot surgery and was unable to walk up the ramp to inspect it myself, so the movers began loading my belongings.

Only after approximately HALF of my belongings had been loaded did the movers come to me and say there was a serious problem: the container was nowhere near large enough to hold everything.

At that point, I was trapped.

I repeatedly called Zippy Shell for help and was placed on hold, transferred from person to person, and left trying to solve a crisis they had created. I was eventually told that my only real option was to purchase a SECOND container.

Of course, no smaller container was available. I was told I would have to pay for another large and very expensive container if I wanted the remainder of my belongings moved.

Because of this situation, I missed my flight, had additional hotel and transportation expenses, and was forced to leave roughly half of my apartment contents behind until another container could be arranged.

What made this especially upsetting was that I had relied on Zippy Shell's recommendation about what size container I needed. Had I been given accurate information from the beginning, I could have planned and budgeted accordingly instead of being placed in an impossible situation on moving day.

The problems did not end there.

A significant amount of my property was damaged during the move. I submitted a damage claim for more than $3,000 and repeatedly attempted to obtain assistance and a resolution. The communication and customer service were extremely poor, and my claim was never satisfactorily resolved or even acknowledged by them!

Then, more than two years later, after having no containers or belongings stored with Zippy Shell and no current rental agreement, I suddenly received an email stating that my account was past due by approximately ONE CENT and warning about late fees, termination of my “current rental agreement,” liens against my property, and even the potential sale of belongings supposedly stored in their container.

I do not have a container with them. I do not have property stored with them. My move ended more than two years ago.

After everything that occurred during my move, receiving this inaccurate and threatening billing notice years later was astonishing.

My experience with Zippy Shell involved misleading information about the container size I needed, being forced into a second expensive container at the last minute, a missed flight and additional expenses, damaged property, an unresolved damage claim, extremely poor communication, and now an erroneous billing notice more than two years later.

If you are considering using this company, I would strongly recommend against it.

Are you planning a cross country move? You're better off hand carrying all of your items across the country than to use zippyshell.
And if you do decide to use this company, biggest piece of advice, put an airtag in the unit, cause they sure as hell wont know where your container is until it magically appears at their warehouse. Zippyshell will quote you it'll take up to 10 days to deliver your shell, mine was picked up on July 28th,. did not get to my house till August 15th. 19 days in total, 9 days over the quoted 10. Currently submitting a claim for all the damages cause by them, we will see if anything comes from it, but expectations are at ground level, and there is signs of digging

Where to begin, first off getting ahold of someone is so inconsistent. what's the point of calling in, requesting to be called back, getting said call back AND STILL having to be put on hold for 10 plus minutes. Also I was told that the shell was 15ftx7ftx7ft, I asked the rep if that was the inside dimensions of the inner shell, they confirmed it was. That was 100% incorrect, good misinformation that was passed to me there.

Now to the juicy stuff, when they first dropped off the container, the driver put the container on blocks to help level it out, which is fine if you use a few of them, but this person stacked these small wooden blocks of different shapes and sizes, 5 blocks high, making the container VERY unstable, so unstable that the blocks slipped while myself and a mover were in the container, thankfully due to the different shapes and sizes of the blocks, they wedged themselves well enough for the container to not fully fall to the ground and potentially causing us serious injury. Once the time came for pickup, the first driver couldn't pick up the container due to a car being in the way, which I had concerns about to begin with, which i expressed to the first driver when they dropped it off but he said "its fine". So the driver had to come back later in the day once the car had moved. Well once the driver came back, they were clear to pick up the container. As they were picking up the container, they improperly installed the balancing bars to pick it up, causing the container to slip and slam into the side of the forks, I saw this and heard all of my stuff inside the container getting shifted and slammed around. Due to that malfunction, it cause the hydraulic motor for the forklift to break, unable to move suspending my container in the air. The truck was stuck unable to move due to them not being able to operate the hydraulic motor. The truck was stuck blocking a large portion of the parking lot in my apartment complex for 3-4 hours while they were fixing it. During that time, the apartment complex is yelling at my to get my movers out of the way so residents can park, which was crazy that now somehow this was my fault.

Later in the day after the shell was fully gone, I called Zippyshell customer support to tell them all about this issue, to let them know I will be filing a claim and also requesting further financial compensation due to all of these major inconveniences and safety issues, even after all of this and speaking with supervisors, they couldn't offer anything which is crazy because they almost had a lawsuit on their hands from the blocks slipping while we were actively in the shell. During that call. I also provided them the updated delivery address, which was only about a 17 mile distance in difference. That 17 mile change of delivery was going to cost me $67. Unbelievable. THANKFULLY the gracious lady I spoke to was so kind to ATLEAST wave that fee due to all of these very minor issues I've had all day with this move.

A few days after the container was picked up, I called to confirm that it was on the way to its final destination and I was told that no it was not, it was still sitting in the warehouse waiting for me to sign a form stating there were no gypsy moth and lantern flys agreement form for the unit. The rep said they cant move forward with the move until that was signed. Why was that never told to me? Why did I have to find that out ON MY OWN delaying my move! The rep said I should've gotten an email but I checked my inbox and spam folder and nothing. 3 Days after they picked up the container I signed the form, which was a Friday, so now having to wait till the following Monday for my container to start making moves, almost a week delay due to a lack of communication.

I don’t even want to give 1 star. What a trash company. They DO NOT CARE ABOUT YOU. They came late to drop it off, so we lost a day of packing it. They came late to pick it up to ship, so it wasn’t going to arrive on time. THEN, THENNNNN THEY NEVER SHIPPED OUT THE CONTAINER. They scanned the wrong one . Sent us tracking. Scheduled a delivery. No call. No show. WE had to call which takes hours to get someone to find out it wasn’t our container and ours was STILL AT THE ORIGINAL FACILITY!!! My son started school and I had to hurry and get everything for him because the promised date never happened. We have spent over 2 grand buying stuff to survive because they took another week and half. Then they had the nerve to ask to pick it up 2 day a later. WHO OWNS THIS COMPANY?!?! How are you in business? We were charged a storage fee after receiving it 3 days later. They didn’t refund us , what they said they would. The stress we have gone through which was suppose to be a happy time completely ruined it for me. My son had to start school from an air mattress . Trash company who needs to be out of business. Worst experience , ever .

Called and got a quote. They pressured me into booking saying they’d sell out fast and there was no cancellation fees within 3 days. I emailed the person who had me booked to please cancel my order 3 days ahead of time. She said she would send the email over. Two days before my scheduled move, I recieved a text about my move, so I’m currently on hold and have been on hold for over 40 minutes at this point praying they won’t charge my card $2700 when I don’t need their services. Why have such a large business if the only way to cancel is by phone and nobody answers it ? Update
Agent Aliysha Roberson called me back 4 hours later to confirm it had been cancelled and also emailed me! Please promote her and give her a raise !

I just wanted a quote. They tried to pressure me into reserving at that moment. They offered a discount but said I couldn't have any time to think about it or shop around. I told them I just needed a day to look at prices & services offered and decide what's best for my situation. The rep told me to go use another service.
Extremely rude and high -pressure, predatory sales tactics. I'll never do business with this company.

Using Zippy Shell was a terrible experience. I booked their services well in advance because they said that it was free cancellation and if I booked then, I'd get a discount and a locked in price (remember that for later). I never received any kind of confirmation of the order or the quote in writing (luckily, I wrote it down). Nor, did they give me any kind of preparation guidance as far as how much clearance was needed for delivering the container.

The drop off window for the container was 9-12 with pick up later that day 2-4. I had asked for same day pick up, but with those windows, it made it very difficult to arrange when to ask my friends to come help me move.

A few days before the move, I decided to call and confirm and it turns out, my building did not have enough clearance for delivery. So, we had to adjust arrangements and I rented a UHaul to pack at my apt and then we drove to the facility to load it in.

When I got the facility, they gave me a container twice as big was what I booked (luckily, still charging for the smaller one) which made it significantly more difficult to plan for the delivery at my new place.

I didn't get any kind of confirmation as to when it began the journey across the country and there is no tracking it. They gave an estimate of 8-10 business days. It took 12 business days. They also did not inform me when it was delivered and it took an additional week and a half to get it delivered. I got my container 25 days after packing it. Yes - I was moving cross country, but I was told it would take 2 weeks at most.

They were unable to deliver it into my driveway because there were cars parked across the street and there wasn't enough room. His suggestion was to place it on the non-parking side of a one way street - blocking anything larger than a sedan from passing. I said to place it in some empty parking spots a few houses down. So, unloading was significantly harder because we had to trek everything 5 houses down. I was originally scheduled to get it picked up on a Saturday. I said that I would be done by Friday and it would be easier then because the street would be clear with everyone at work. He said to just call and let them know when I was done. I did and they did not come on Friday. They called on Saturday, when the container was blocked in (I was not given a pick up window). We had to reschedule to the following week where I was able to block off the parking spots in front of the container so there was room.

Each time I had to call them (which was often because there was no communication from their side), it was at least 20-60 minutes of being on hold. The only thing that was ok with the experience was that their customer service reps were friendly. They couldn't do much, but they were friendly. I even got passed along to their resolution department where they put everything on file, but nothing happened.

Also, remember that locked in price? NOPE. I got charged a fuel surcharge, so it ended up being $500 more than I was originally quoted. The original booking agent said that the locked in prices was to avoid fuel fluctuations. Wrong....totally wrong.

Do not book them. The service is slow and they charge you more than expected. You're better off choosing one of the more reputable companies even if you have to pay more. Zippy Shell was awful and added so much more stress to my move.

EDIT: Zippy Shell replied to this review that they were very concerned with the issues I brought up and asked that I bring up my concern directly. It is a hollow show of concern because I DID bring up these concerns directly throughout the entire ordeal and nothing improved. I made it clear when I asked to have my complaints recorded that I do not take it out on the CSRs because they were all friendly, but the service itself is terrible.

Still waiting for our things to arrive. Everyday they tell us it is being sent to the destination warehouse yet everyday I check my AirTag to see it not moved. We are sleeping on a mattress on the ground we had to buy and still no sign of any progress. We call every day and no progress. All they say is I put in a request. And it never happens. Approaching a full week living like this. Pretty terrible

If you wish to understand this company's priorities, observe their response times: existing customers waiting for support endure over an hour on hold—after being quoted a two-minute wait time—while potential new clients are connected in under thirty seconds. Between failed delivery schedules requiring taking time off work, thousands of dollars tied up in unresolved claims, and documented container theft, the overall operational reliability has been severely lacking. Proceed with extreme caution

My cross-country move with Zippy Shell / 1-800-PACK-RAT resulted in over $4,200 in catastrophic property damage. My rare vintage furniture was gouged, my workout equipment was torn, and heavy furniture was loaded directly on top of plastic totes clearly labeled "Kitchen," completely crushing them.

To make matters worse, they delayed my delivery, charged me hundreds in extra storage and fuel fees while holding my stuff, and then claimed they "aren't liable because damage occurred in transit."

The local delivery crew literally took pictures at the terminal showing my container was delivered to them unstrapped and destroyed. Total corporate negligence, predatory billing, and zero customer support. Save yourself the nightmare and hire a reputable company.

I gave their representative a complete list of everything I needed to move. She told me what size container to order. I questioned her recommendation because I believed it was too small, but she insisted it was the correct size.
On moving day, the crew walked into my house, took one look, said everything would not fit, and left without loading a single item. No labor was performed.
When I called to cancel, Zippy Shell kept $350 of my deposit, claiming it was for "labor" that never happened.
I asked them to show me where I had agreed to forfeit $350. The problem is I never signed a contract. Only after I challenged them did a contract suddenly appear in my email days later—but I never signed it, and it certainly wasn't provided before they took my money.
In my opinion, this company charged me for services they never performed. Their customer service was unhelpful, and they refused to make things right. Because of their mistake, I ended up spending an extra $1000 to rent a truck and hire people at the last minute to put my things in storage in Florida. My husband and I still have to spend more money going back to Florida to get our things out of storage and have them shipped to Maryland. Save yourself the frustration and choose another moving company.

Stay away! We contracted Zippy Shell for a cross country move from San Diego to Austin. Zippy Shell gave us a guarenteed date of when our pod was to arrive which we coordinated hotels and housing accordingly. The pod arrived 5-days late and each day we called Zippy Shell and seemingly no one knew where the pod was. We incurred 5-additional days of housing expenses because we had none of our things. Additionally, Zippy Shell sub-contracts out the business so there are lots of middle men for pick-up, transport, delivery. Upon arrival, our bed crib was broken. The movers packed our pod, and unpacked our pod, and our claim was denied by Zippy Shell because it was "improperly packed" by their own team. The customer service line is usually a 1-2 hour wait to talk to someone. After mutiple attempts, we talked to someone named "Ray" who refused to tell us his last name, and refused to tell us who they subcontracted to do the move, but told us we would need to speak with them to resolve the issue. Ray got increasingly agitated when we questioned about how we were going to contact the sub-contracted company because we have none of their information, and then he hung up on us. In total, we were out over a thousand dollars from the delay in pod arrival and broken crib and received no compensation or even apology from Zippy Shell.

Do not use this company.

I was quoted a flat rate for my move from TN to WA state. They then attempted to overcharge me by several hundred dollars. Three hours of phone calls later, that was reversed. They also charged me to store my container despite not needing to store it. Several hours later, it was refunded. I was then charged an additional 400 dollars for a "fuel charge," again not part of the flat rate I was quoted. Several hours on the phone later, they stated it would be refunded. Whether or not that occurs remains to be seen. All of this is complicated by the fact that they do not have a functional website on which to review your contract, invoices, service dates, etc. It's all over the phone and incredibly difficult to deal with.

Originally booked zippy shell for two containers, for July 7th 2026. Explicitly confirmed on a recorded call they were waiving the container rental cost. They unilaterally moved the date to July 9th, over my objections. This caused me to need only one container for that moving date, since I could bring less with me by waiting.

Zippyshell right after pickup charges me for container rental for two containers, even though they explicitly waived it, and when they only have one container to ship.

Update: zippy refunded the unexpected charges and adjusted the billing for the single container. Updating review stars to reflect that outcome.

I paid over $4,000 to have my household securely delivered across the country from CA-TX and along the way SOMEONE at Zippy Shell/Pack Rat STOLE SOME OF MY BOXES!
Of course they want photos and receipts for purchasing items which we do not have because these things were not purchased recently. I never asked them for money. I just wanted my boxes. A lot of things were of sentimental value, such as medals etc from my son's high school sports. My husband's watch collection that wasn't valuable, but still added up. My son's cords for various electronics, among other things. And I know that Zippy Shell/ Pack Rat is responsible because when my container was packed, I placed MY OWN LOCK on the container with a combination and I made sure to flip the numbers and pulled on the lock to make sure it was secure. Once my container got to Texas, the lock was ALREADY OFF!!! Someone cut the lock off while it was in THEIR possession and they refuse to take responsibility!! I will continue to let anyone and everyone know what a horrible business this is!!

I use Zippy Shell to move from Central New York to Texas in June of this year. The container was not as it appears in the ads or on television. The container inside a large box truck was a cage. I had two gentlemen come to my home, mind you most of my stuff was packed in totes and in the garage ready to be loaded. All the gentlemen had to do was move the heavy stuff.
I gave Zippy Shell an inventory of what was to be moved. The two men that loaded the container, unloaded it several times to piece things together. When I arrived in Texas boxes or crushed and a lamp was broken.
During the last part of the loading experience, I was out there seeing what I could do to expedite this process. The two gentlemen were there from 12:30 PM to 7:30 PM. They kept taking breaks sitting in the front of the cab returning to move more items, sniffing and arguing in front of my neighbors.
I was told towards the end of the packing that I could not fit a three-piece patio set, lamp, boxspring, and bedframe.
Then a purchase in Texas had to be made to replace these items.
I had a final walk-through on my home two days after. These two had wiped greasy shoes in a 3 foot diameter on my living room carpet. I had to notify my realtor as to this and my daughter and I had scrubbed the floor at 8 o’clock at night. I paid for the insurance on the container, filed a claim and was told that there was nothing they could do because contents shift during the move. The claims department determined it was my fault because I did not pack things appropriately. Everything was in totes except for large furniture.
I do not recommend Zippy Shell to anybody. They don’t pay attention to who they contract out to come in and out of your home.

Experience was awful!! I was told that I would have 48 hours to cancel my order, which I canceled the very next day, and was charged $299.00! I have requested this be removed!

DO NOT USE THIS BUSINESS. I didn’t read the Trust Pilot reviews before using this company and it was a huge mistake. This has by far been the worst moving experience I’ve had. We did a long distance move. Do not let the photos on the website fool you. They brought a metal cage to place our belongings in rather than a pod like other services. We were in a crunch and had already paid half the fee which made cancellation not possible when they arrived with the “container.” Every call I’ve made to their customer service has required extended stays on hold, even when leaving a call back number, you will still be on hold for ~20 mins when you’re called back. This morning my fiance was on hold for an hour. We paid for movers to unload our belongings through Zippy Shell but this was mischeduled on their end despite multiple confirmations and so the truck arrived without movers. The container was then sent back to the warehouse as we could not unload it ourselves. We have called every day to try to get a confirmation of when our items will be delivered again. NO ONE CAN GIVE US A DATE. We keep being told that “they haven’t heard from the movers yet.” I find this hard to understand when I could schedule movers myself in one day. Meanwhile, we’ve been in our new home without any of our belongings for a week. I am currently on another 20 minute hold as we were promised we’d get a call back from a manager today and have not. I also just got charged another month of rent for my items in their warehouse because of their incompetence with timely delivery when we were told that wouldn’t happen. I have no idea how this company is still in business. Huge scam. We’re considering bumping the issue up and reporting this company to authorities at this point.