Zoomadog Opiniones 392

Great communication, very helpful and good product as usual. Pity the post office aren't as efficient.
Thank you for your help.

"They keep deleting one-star reviews from their website.
“Ordered two Hock splints. The splints are £95.00 each and I would expect it to last much longer than just a few weeks.
Due to manufacturers faults / faulty goods, and not suitable for purpose sale, reported one day after the guarantee term expired, didn’t asked for a refund but was hoping to get a replacement as both splints are clearly faulty, and not “wear & tear” situation.
Emailed them the pictures of the cracked splints, both in the same pattern / way split and broken. On the phone they agreed it should never happened.
This company agreed to replace ONE, but ONLY if I pay for a second one, or none at all. Trading Standards informed.
Appalling customer service, arrogant and patronising email responses from Joss, and more likely will receive one more on here in the same patronizing manner. Will not recommend to purchase anything from their website. They keep deleting one-star negative reviews from their website.”

I purchased the small dog wheel chair and i can highly recommend these guys,super fast delivery and the wheel chair is amazing. Great service and a brilliant product A+++++

Never ever use them. I ordered on their website a hind boot u have to click hind or front. I clicked hind. It however ordered a front, I didn't know. One came. I rang immediately to be told I have to pay to return and them pay for new postage. Absolutely zero customer care or after care. Spoke to one lady who said would Tey to get me a free return. Recieved a reply from Joss, who blocked any replies, telling me no only if wrong size or faulty. I was prepared to exchange. Now I want a full refund. Will do by registered and have taken video and pictures to proof never used. I wish I had read the 100s of really bad reviews b4 I bought from them.

I have a scrrwn grab of the email Joss sent last night with reply and reply all deliberately faded so that when you try to reply, you can not. I will find out how to upload such kn this thread. I was 100% prevented from replying. Today, after this, the reply was no longer hidden or suspended.

Quick and simple product as shown and fit for purpose

Terrible.
Be warned. The company are crooks.
It took ten days to finally get answers to questions prior to the purchase. I have purchased said brace. It's real pain to put on and doesn't stay in place. To send it back - I have to pay and I have now been told I may or may not get my money back - but I'm welcome to pay for and order another brace - if I wish. I'm not surprise by their behaviour. But I had greater hopes and expectations of a company. You have been forwarned.

This was recommended to me by a friend. Delivery was quick and well made

Ordered splint for my Border Collie.
Fantastic support from Emily and Joss.
Can't thank Zoomadog enough as this splint us keeping my dog alive, without it it's an unthinkable decision that has to be made as her leg is permanently broken, can't plate as it failed before. Leg can't come off as her other leg isn't 100% either, knee keeps discolating.
I won't give up on her yet.
Thank you for all your help

The customer service and genuine understanding that we love our pet and what our pet means to us.

This is a great harness I have bought two! My boy is able to wee without obstruction of straps. Easy to wash and fit a great product 10/10 five stars thank you so much

Fantastic brace and fits beautifully. My dogs personality returned within a day or two. I assume that meant she felt better. She's playful and happy with the carpo flex on. It appears to be doing its job. The ligaments are being rested and the fabric is cushioned. She's able to go for short walks again and is gaining confidence with the reduction of pain in he leg.

Kudos to the team. They are very friendly and businesslike. They respond to e-mails in record time and are very businesslike.

Excellent doggy wheelchair, well made.

We’ve been customers for a while now. Fabulous customer service. Recommended by our specialist physiotherapist.

Perfect fit once I'd bothered to read the measurement instructions. He is a much happier dog with the front vest and it supports him well. The sniff of a sausage and he whizzes off on his wheels !

Good service. Straight forward competitive price. Quick delivery.

Great service and a brilliant product. My dog hasn't walked so well in months. I measured her front paw at 5cm so I ordered the Large boot 5-6cm but it was too big. I had no problems sending it back. I ordered a Small 4-5cm and it is a perfect fit. It's a bit expensive but totally worth it and I'll be ordering another for her other front paw.

Fantastic company. Their Customer Service team are kind, helpful & make sure your experience with the company is a good one. Can’t recommend them enough