Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Bought a bathroom mirror shaving cabinet online. Everything was so easy. Mirror was delivered promptly with no issues. Very happy with the product. It’s beautiful. Communication with one of their agen... Ver más

Valorada con 5 estrellas sobre 5

★★★★★ Excellent customer service , fast delivery and very prompt response. We purchased three pendant lights, and unfortunately one arrived with a crack in the glass shade. However, I was ve... Ver más

Valorada con 5 estrellas sobre 5

Got a mirrored shaving cabinet the quality is very good and pricing reasonable. Fast shipping and well packaged. One plus is it has a built in recessed groove with diffuser so you can buy your own LE... Ver más

Valorada con 1 estrellas sobre 5

Only giving one star because I've been bombarded with automated marketing emails from Zure – begging for a review – ever since I made a purchase back in November. I understand one, two, even three ema... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Mercado online

Escrito por la empresa

Zure offers a variety of high quality modern and contemporary bathware, tapware, and kitchenware to give your home what it deserves.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

247 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(247)

18 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Ordered 2 items - Never Again

Ordered 2 items. One was fine and the other was not as per the description / image. We ordered a white basin which was not white - it was more of a cream colour.

No problem, we asked to return the item using the 30 days returns policy. Unlike many / most of their other competitors however, with Zure you have to pay for the shipping yourself which, at least in isolation, is probably acceptable / understandable.

However, they then charge you a 20% restocking fee. While this in itself was enough to never use Zure again - there is also no refund provided after this gouge - only a store credit.

Look elsewhere people - there are far better options available at similar costs and with better service. I will never use Zure again.

11 de agosto de 2021
Logotipo de Zure

Respuesta de Zure

Hi David,

We are sorry to know that the item you ordered was not as expected.

With suppliers providing us professionally shot photos, which are viewed digitally at the time of purchase, minor variations in colour and finish of the product do occur from time-to-time.

We make a conscious effort to minimise customer returns for items like the ceramic sinks which are of a fragile nature. This is due to the high risk of damage and the likelihood of breakage of these items while in-transit. If a returned item is received in a non-sellable condition, the risk of this is then borne by the customer. Additionally, the rate of our restocking fee is reinstated by our suppliers. It is typical within the bathware industry that highly fragile items such as ceramic sinks do have a more hard line returns policy due to the precedence of returned items not being in a resellable condition.

We thank you for expressing your concern to our customer service team, who were quick to respond. They tried to reach out to you via email and via mobile to further discuss the matter with you and are waiting to hear back from you. Thank you!

Valorada con 5 estrellas sobre 5

Dealing with Zure (on-line) was a…

Dealing with Zure (on-line) was a complete pleasure!
They answered my email queries promptly and their overall attention to service was fantastic. Put this together with their great product choices with super quick delivery (interstate) and it makes for a positive experience.

10 de agosto de 2021
Valorada con 1 estrellas sobre 5

Goods were completely damaged and I'm…

Goods were completely damaged and I'm waiting for my refund

1 de julio de 2021
Logotipo de Zure

Respuesta de Zure

Hi Jo,
We sincerely apologise that you received a damaged delivery of your product.

Our suppliers check all products before dispatch to ensure damaged/faulty items are not sent out to customers. However, on few occasions, items do get damaged in-transit which unfortunately is beyond our control.

Our customer service was quick to respond and a full refund was processed immediately after you contacted us with photos of your damaged delivery. Since we use payment portals to manage monetary transactions, even though the refund was instantly processed on our end it could possibly take approximately 2-3 business days to reflect back into your account.

Thank you for your patience in the matter. Please let us know if we can be of further assistance.

Valorada con 4 estrellas sobre 5

Simply efficient

The order process and delivery were seamless and very efficient.

The delivery costs were very high but this was due to delivery in WA

25 de mayo de 2021
Valorada con 5 estrellas sobre 5

Amazing customer service

Fantastic communication and service throughout. Products arrived promptly and were packaged very well to ensure safe arrival of fragile purchases. Thank you so much.

19 de mayo de 2021
Valorada con 5 estrellas sobre 5

Interstate order

Ordered an LED mirror cabinet on a Tuesday arrived in Brisbane on the Saturday. All in one piece, very well packed.
It is even better quality once seeing it in person.
I had a few queries before ordering which were answered promptly.
Very happy!!

8 de mayo de 2021
Valorada con 4 estrellas sobre 5

Risk free

I was not sure initially about risking an online purchase but I could not find anything else that suited me. So far so good ....super fast delivery...well packaged...good online support. Super keen to see this in my new bathroom when it is ready to be installed ...fingers crossed all will be ok & provides the best outcome.

5 de mayo de 2021
Logotipo de Zure

Respuesta de Zure

Hi Gayle, thanks for your review! If you ever have any concerns or enquiries feel free to get in touch with us via call or email!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más