I’m not happy with my purchase. I purchased a solid gold ring hoop, received a flimsy, damaged ring, yellow gold showing through not “laser mark”. I’ve now had to pay for a return after complaining an... Ver más
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I’m not happy with my purchase. I purchased a solid gold ring hoop, received a flimsy, damaged ring, yellow gold showing through not “laser mark”. I’ve now had to pay for a return after complaining an... Ver más
La empresa ha respondido
The Huggie earnings I bought had a picture of a adult wearing them. However the earnings were tiny and wouldn't fasten because they were so small. She hasn't got big ears or is overweight just a norma... Ver más
La empresa ha respondido
Bought the most beautiful piece of rook jewellery from Zuzu. Gorgeous piece, great quality. The piece arrived ahead of time and beautifully packaged. Excellent experience from start to finish,highly... Ver más
I am so pleased with my three items. They’re stunning, well crafted and are going to look perfect when my piercings are healed and ready for them. The speed of and contact during the ordering and de... Ver más
Escrito por la empresa
Zuzu Jewellery Limited, Reino Unido
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Respuesta de ZuZu Jewellery Limited
Nice product, simple service and fast delivery thank you. Great business to buy with

Respuesta de ZuZu Jewellery Limited
Lovely jewellery, decent prices, quick delivery. Would definitely recommend!

Respuesta de ZuZu Jewellery Limited
Super fast delivery
Lovely daith ring , looks fab
Please get the star bracelets back in !
Nice pieces of jewellery but the plastic packaging they arrived in was a little fiddly to open.
Arrived the next day, beautifully packaged. Gorgeous Daith ring. So comfortable and looks stunning.
Lovely high quality as always. Prompt delivery. Top Notch!
Delivered quickly and packed well. Disappointed as the earrings were advertised as 12mm gold huggie but they are smaller than the 12mm ones I am wearing. I won’t be able to wear them. Apart from that they are a nice little pair of earrings.
I don’t recommend this company at all. I paid over £70 for a white gold Tish Lyon laser marked hoop and received a flimsy silver metal hoop, no hallmark, no laser mark, nothing, also had a black tarnish mark along the inside. Absolutely fuming, within minutes I repackaged and returned using the address they printed on the label, it’s marked return to - zuzu and then a P.O. Box, so that’s what I did, I returned to the address they provided for Royal Mail returns and customer returns and I paid. Over a week later no refund. Apparently the address they send out is incorrect. Worth noting that I sent the item signed for, requiring a signature as proof yet the return address is a P.O. Box.
So basically the company have taken my money, sent a cheap hoop, with a false return address and said tough luck chase it up yourself.
I live in a different part of the country four hours away but I’m left trying to figure out where the parcel is when it’s been sent to their area in Poole.
I will be reporting the company under trading standards as it all appears suspicious.
I suggest you purchase from a well know company to avoid issues and losing your hard earned money.

Respuesta de ZuZu Jewellery Limited
I have tried contacting you via email several times with no reply. And rang your contact number with also no answer. what is going on?

Respuesta de ZuZu Jewellery Limited

Respuesta de ZuZu Jewellery Limited
Really lovely earrings
Firstly only received one earrings but was easily and quickly sorted out
Very happy

Respuesta de ZuZu Jewellery Limited
Thank you for an easy transaction. My earring is beautiful, beautifully presented and arrived really quickly.

Respuesta de ZuZu Jewellery Limited
Earrings quality as described, delivery good, but the greeting message I requested on my order was missing and ZuZu never replied to my chat message about the missing message

Respuesta de ZuZu Jewellery Limited
I order 2 necklaces(retro frog with armour and the stone net), and I love them, they look like their pictures very well made!
Very good Web site, very easy and straightforward to use. Quick dispatch and delivery. So far very pleased although as yet unable to assess the products that I have purchased. From France to be delivered into the Pays de Galles.
I now have had a chance to see the earrings, very délicate but really good, my wife was delighted with them. Thank you for your services, products and customer care.

Respuesta de ZuZu Jewellery Limited
Item came broken. Tried contacting company through the email on their website but gmail came back telling me tried sending email 3 times to no success.

Respuesta de ZuZu Jewellery Limited
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