The absolute ineptitude of this service cannot be underestimated. There are some councillors who have slightly more capacity and experience than others but generally speakng - this service should b... Ver más
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Consulta las opiniones de los clientes
I called one time and was not given any help but the second time I called and a lovely counsellor answered and did listen and give me advice. It helped me to get perspective and she gave me helpful fe... Ver más
Not even responded to - just auto responses it seemed not a real person listening to a real problem. Toon ten plus minutes yet I was first in queue supposedly. It seems if you’re not in immediate dang... Ver más
You call them and they just hang up on you! My daughter was exposed to a subcontractor of the council masturbating in a local park. He has admitted to it to his employer but the police will not do t... Ver más
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Disgrace
Just read an article about a rape victim who, in trial, her phone call and conversations with 1800RESECT were given to the accused rapist to read in court. These conversations should be private and confidential. What a disgrace.
DISAPPOINTING SERVICE - TURNED AWAY
I don't know what has happened with this service but they have changed so much recently, and not in a good way.
I called up to speak with a Counsellor about concerns I had about my child due to domestic and family violence, and within the first two minutes of the call, she had decided for me that I didn't need their service and instead, gave me the numbers for two other services.
She completely missed the reason why I was reaching out for support, even though I clearly informed her I was concerned about my daughter who is a victim of family violence, and was in need of counselling, advice and support, none of which I received.
This woman didn't even think to first ask me if it was okay with me for her to give me the names and numbers of other support services, which made me feel that I was simply being rejected by this service and passed onto somebody else.
1800 Respect states the following on their website: 1800RESPECT is the national domestic, family and sexual violence counselling, information and support service.
I am a victim of domestic violence, and my daughter is a victim of family violence and I was contacting them for counselling, information, and support, yet I feel I was shunned and turned away by the very service I believed could help me.
What has happened to this service? It's so disheartening for me to think that a service I once heavily relied on and admired, is now treating victims and survivors in a similar way to their abusers - by not listening to their pleas for help and making them feel isolated and alone.
Well done - nice job. I know now I won't be relying on this service for counselling, support or information anymore. Those days are long gone.
Oh my.. no thank you
Oh my... I gave them 2 chances, so have 2 experiences to rate. 1st woman hung up on me after she argued with me and invalidated me experiencing domestic violence. How rude!? That is not their job to insult and judge. I was shocked. So I bravely rang back and I got someone who said " I've been a social worker 30 years" and started rattling off services I didn't ask for in a passive aggressive tone. Care factor zero. Just the attitude 😒 🙄 YUCK. Avoid. Also I couldn't find anywhere else to rate them - not on google reviews - found that interesting. I just lost my Mum and they advertise they give grief support. They don't.
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