They are just not completing the claim. We are getting constant request for documents already sent, more than 30 documents in all. We have used them a lot and expected better service than this. Updat... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I had the pleasure of dealing with Maisie through the chat service, and she was absolutely fantastic! She quickly helped me locate a policy I thought I'd lost and spotted an important issue that could... Ver más
La empresa ha respondido
I spoke to Mia who was so helpful, friendly but professional, and answered all my questions so I fully understood what cover I needed. It can be a daunting process doing something like this but it w... Ver más
La empresa ha respondido
The 1Cover Policy Management Portal has bugs. Online chat with a real human was helpful and resolved my amendment request quickly and efficiently. People can't be replaced by machines
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
1Cover is New Zealand's leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionized how customers could purchase their travel insurance. We have protected over 2 million New Zealanders and Australians during their travels, and we are proud of it.
Información de contacto
Nueva Zelanda
- info@1cover.co.nz
- 1cover.co.nz
4,2
Muy bueno
46 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
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Ready, Set, Go!
So quick and easy to chat and get the answers in a flash.
26 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Thanks for taking the time to review us, Bella. We're so glad our customer service could help you so quickly. Thanks, Lizzie
Car rental insurance in NZ
Consultant Maisie answered all my queries promptly and concisely.
25 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Euguene,
Thanks for taking the time to review us. We're glad our customer service team could help with your questions about the Rental Vehicle Excess. We hope you have a stress-free trip!
Many thanks, Lizzie
Very easy to deal with adding an extra…
Very easy to deal with adding an extra condition was very thorough and I explained that I wasn't used to this as I don't travel often and they totally understood and helped me now I'm happy to travel fully covered
21 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Thanks for taking the time to review us, Phillipa. It's great to hear our customer service team could help you with your policy. We hope you have a fun and stress-free trip!
Many thanks, Lizzie
Very easy and quick to use Chat Service…
Very easy and quick to use Chat Service and Maisie was helpful and explained everything to me.
Great to be in contact with a real person.
20 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Gail,
Thanks for taking the time to review us. We're so glad you enjoyed the live chat feature and that our customer service team were so helpful. We hope you have a safe trip!
Many thanks, Lizzie
Got great service from TC on chat…
Got great service from TC on chat helpline. Many thanks.
18 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Greg, thanks for taking the time to review us. We're glad our customer service team could help you with your policy. We hope you have a safe trip! Thanks, Lizzie
Maisie has been helpful and responsive…
Maisie has been helpful and responsive in my query about my quote. I have had excellent experience in the past with policies through 1Cover and hopefully that will continue in the future.
15 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Kiwi, thank you for taking the time to review us. We're glad our customer service team could assist with your queries and thanks for your loyalty! We hope you have a safe trip and look forward to covering you again in the future.
Kind Regards, Lizzie
Sela made a simple mistake change easy
Sela made a simple mistake change easy. Very Happy with Selas help. Thank you.
14 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Gabrielle, thanks for taking the time to review us. We're glad our customer service team could help you with your policy. We hope you have a safe trip!
Many thanks, Lizzie
I spoke to Mia who was so helpful
I spoke to Mia who was so helpful, friendly but professional, and answered all my questions so I fully understood what cover I needed. It can be a daunting process doing something like this but it was all very straight forward and very efficient. I also liked the information was promptly emailed.
13 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Lindsay,
Thanks for taking the time to review us. We're so glad to hear our customer service team made the process easier and all your questions were answered. We hope you have a safe trip!
Many thanks, Lizzie
Maisie is amazing!
I had the pleasure of dealing with Maisie through the chat service, and she was absolutely fantastic! She quickly helped me locate a policy I thought I'd lost and spotted an important issue that could have cost me thousands. Thanks to her attention to detail, we were able to make a crucial amendment just in time. Huge thanks to Maisie, truly appreciated!
13 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Sharn,
Thanks for taking the time to review us. We're glad our customer service team could help you so quickly and fixed any problems. We hope you have a safe trip!
Many thanks, Lizzie
Keanu very helpful and provided clear…
Keanu very helpful and provided clear answers to my questions.
13 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Christine,
Thanks for taking the time to review 1Cover. We're so glad our customer service team could answer all your questions.
Thanks, Lizzie
Great service from Maisie
Maisie was very helpful and efficient. Solved my issue very quickly.
13 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Susan, thanks for taking the time to review us. We're so glad our customer service could help you so quickly. We hope your trip goes off without a hitch! Thanks, Lizzie
Information forthcoming
Information forthcoming - good interaction.
8 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Dale, thanks for taking the time to review us! We hope you have a wonderful holiday and look forward to covering you again in the future. Many thanks, Lizzie
The on-line Portal was easy to use and…
The on-line Portal was easy to use and Taylah was very pleasant to deal with.
8 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Sean, thanks for taking the time to review us! We're glad you found our online portal so easy to use and our customer service team could help with any queries you had. Many thanks, Lizzie
Mia was very friendly
Mia was very friendly, helpful and Vance immediate service
8 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Thanks for taking the time to review us, Anne. We're glad our customer service team could help you so quickly and helped you understand the policy. We hope you have a safe trip! Thanks, Lizzie
Taylah has helped a lot with my query…
Taylah has helped a lot with my query and generated a quote within minutes!
8 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Thanks for sharing your experience with others, Nisha. We're happy to hear getting a quote with was made easy by our customer service team! We wish you a safe and enjoyable trip.
Many thanks, Lizzie
Maisie was super understanding and…
Maisie was super understanding and helpful! She answered my question clearly and helped me with a misunderstanding I had.
6 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Thanks for taking the time to review 1Cover. We're so glad our customer service could answer all your questions. We hope your trip goes off without a hitch!
Thanks, Lizzie
Taylah's expertise
Taylah gave prompt, helpful responses to my questions.
4 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Thanks for taking the time to review 1Cover. We're so glad our customer service could help you with all your questions.
Many thanks, Lizzie
Got a quote which changed the following…
Got a quote which changed the following day when I went to purchase. Jumped online via the chat and spoke to a lovely consultant, Maisie, who honored my original quote. Appreciate the help thank you :)
4 de agosto de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Thanks for sharing your 1Cover experience with others. We're happy to hear purchasing a policy was made easy by our customer service team. We wish you a safe and enjoyable trip!
Many thanks, Lizzie
Online chat help
Taylah was quick to respond via the online chat and provided the help I needed without fuss. I was very happy with the outcome of my interaction with her.
31 de julio de 2025
Opinión espontánea
Respuesta de 1Cover NZ
Hi Wynne, thank you for taking the time to review us. We're glad our customer service team could assist with your queries. We hope your trip goes off without a hitch. Thanks, Lizzie
Respuesta de 1Cover NZ
Thanks for taking the time to review 1Cover. We're so glad our customer service could help you and had all the knowledge you required. Many thanks, Lizzie
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