1Cover NZ Opiniones 45

They are just not completing the claim. We are getting constant request for documents already sent, more than 30 documents in all. We have used them a lot and expected better service than this. Update. They have contacted us to say they will pay but still have not paid.

Purchased a Comprehensive Travel Insurance Policy for a recent short trip to Rarotonga To celebrate a special Birthday. After numerous delays at Auckland Airport, We were finally relieved to be in the air Only to Fly over 3/4s of the way there to hear the voice over 'This is your captain speaking...Due to an apparent mechanical issue, we were subsequently turned around Mid-air back to Auckland. This was basically the only communication we had with no solutions offered Until after returning home (which is 3hours from Auckland) Subsequently we had to rebook a shorter than originally planned trip a week later But our accommodation was forfeited and now with it being school holidays options where very limited . Basically, had to grab what we could all at an extra cost to ourselves, but we thought OK that's why we have Insurance. Upon our return we lodged what should have been a straightforward claim for the lost accommodation and transfer costs ...appears straight forward and simple. Apparently NOT. ONE COVER INSURANCE !!!!!!what do you actually cover apparently NOT MUCH, how is an aircraft fault and loss of pre-paid accommodation not covered. Seems like the buck gets passed and the only people losing out are your policy holders. Further contact in reference to claim number 1CNZ50431708 Policy number 1CNZCPN1364345 Would be greatly appreciated. Find your responses very inadequate and not what was expected by what we thought was a reputable company

This was one of the worst experiences I’ve had with an insurance company.
Making a claim was unnecessarily difficult from start to finish. It was nearly impossible to get hold of anyone in New Zealand, as everything is handled out of NSW. When you’re already dealing with a stressful situation, the last thing you need is to be chasing people for basic support.
There was zero empathy or customer care shown. Not once did anyone ask how I was doing — instead, it was just endless requests for more information, with no real guidance or help. It felt like they were trying to make the process as hard as possible rather than actually assist.
Communication was also poor and unprofessional. Emails weren’t even properly signed with full names, which gives very little confidence in who you’re dealing with.
Overall, this company is disorganised, unhelpful, and lacks basic customer service standards. I would strongly advise people to stay away.
Do not use this company.
If you want reliable cover and proper support, go with a trusted New Zealand provider like Southern Cross Travel Insurance — you’ll save yourself a lot of stress.
Glenn Christchurch NZ

Have dealt with 1Cover over past few weeks. They have been very patient while we get it all right. The chat facility has been excellent. Tino looked after me today. Really efficient & got everything sort. Understood all our needs.

Always thought they had you'd cover - until you needed to claim!
Sadly very disappointed in their non-cover of lost accommodation
Will never use again

Great service, really prompt delivery of my request. The whole team were great, including TC.

Maisie explained everything so well to me. She was very professional and helpful.

TC listened to what I had to say and spotted the problem immediately. I'm pleased to say he dealt with it that day. I received a refund back into my credit card that night.
Thank you TC, I'm grateful for your patience in dealing with me in a professional manner.

TC tried to be helpful and was helpful
The Company's Link was not much good for it quoted the total premium rather than just the additional $82.13

Massie was great explained my worries away very greatful
Some of my questions were very basic but nothing was a problem to her.

Maisie was fantastic in helping out.

Maisie was "on to it" and I appreciated this.
Thankyou !

Helpful chat advisors Sela (hope I've spelt it right)

Thank you Mia.
Your service was very prompt, courteous & helpful. Couldn’t ask for more.
Regards,
Ian

It was so quick to get my Policy extended.
Keanu was helpful and efficient. It was a very easy process and appreciate being able to do this online rather having to find the time to make a call.

Efficient communication and informative support from all members of the 1Cover NZ cohort that supported me, including Sela, Keanu and Mia. All provied consistent support and were affable in response, which I was and am beyond grateful for.

So quick and easy to chat and get the answers in a flash.