This is the secund time I use this website to buy contacts. The price is quite good however their customer service is superb. No doubt I will do business with 393 in the future again.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I’ve now have had several orders from 393lens.com and I have always had a great experience with them. They provide a very reliable and dependable service for me and I would not hesitate to order f... Ver más
La empresa ha respondido
I loved the price and and shipping status update was great but when I received my order, I see why I loved the price, box was only half full, meaning usually comes in 6 lenses per box, only had 3. I s... Ver más
La empresa ha respondido
It is always a pleasure ordering lens from 393lens.com The shipping is always prompt and the parcel is received within two weeks. The shipment price is included when you buy a slight minimum numbe... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
393lens.com is the friendly business next door kind of Online shop, selling branded contact lens, shipping to Hong Kong, Australia, New Zealand, South Korea, Singapore, Philippines, Taiwan, USA, UK, Canada, Malaysia, Israel and other countries around the globe. If you need anything, we are here with a smile and a solution for you.
Información de contacto
4,6
Excelente
436 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fast shipping with good prices
21 de agosto de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
I bought a big shipment of contact lens…
I bought a big shipment of contact lens but I couldn’t get any voucher for my next purchase.
5 de mayo de 2023
Respuesta de 393lens.com - Contact lens Online
Dear David,
I wanted to clarify that we do not currently sell vouchers. Vouchers are only issued on demand.
Regarding your order, our shipping team split it into multiple parts to save you a considerable amount in customs duties since it was over your country's duty-free limit.
Please keep in mind that we cannot read our customers' minds. If you require something for free, please do not hesitate to ask. Otherwise, our warehouse will dispatch exactly what you have ordered.
Lastly, I would like to mention that not receiving freebies is not a valid reason to give a trash rating to a small family-run business.
Thank you for choosing 393lens.com.
Sincerely,
The 393lens Team
service is fast
8 de julio de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Always speedy delivery
Always speedy delivery - totally trust worthy. I’m a 393lens fan!
19 de junio de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Fast and good quality
29 de mayo de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
I misunderstood a situation and ordered…
I misunderstood a situation and ordered twice. 393 promply righted my wrong and refunded my $.
26 de mayo de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
The 393lens is THE BEST!
The 393lens customer service team is the BEST!!! They are easy to reach, respond and follow-up quickly to questions and requests. I’ve been buying from 393lens for 3-4 years now and its always a good experience.
30 de mayo de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Good service.
1 de mayo de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Repeated purchase again
Very happy and always get my lenses so fast! Repeated purchase!
23 de abril de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Arrived within 48 hours!
I had the lenses within 48 hours of placing the order, and they were kind and helpful.
16 de abril de 2023
Respuesta de 393lens.com - Contact lens Online
Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.
We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.
Thank you again for your support and for choosing 393lens.com
We look forward to serving you again soon.
Kind Regards
393lens.com
Everything was as expected
Everything was as expected. The right contacts, delivered on time, and at a great price.
5 de marzo de 2023
Respuesta de 393lens.com - Contact lens Online
Many thanks for your kind words :-)
ALWAYS a fabulous experience with this…
ALWAYS a fabulous experience with this company, no matter where in the world I order from!
17 de febrero de 2023
Respuesta de 393lens.com - Contact lens Online
Many thanks for your kind words :-)
Very helpful and communicative
Very helpful and communicative. You do whatever you can to help.
15 de febrero de 2023
Respuesta de 393lens.com - Contact lens Online
Many thanks for your kind words. We really appreciate them and hope to serve you again.
Would buy again, hopefully more sales!!
The whole process was very smooth and the Whatsapp platform to contact the business was also convenient and fast replies were given! Excited to try on the lenses!
24 de enero de 2023
Respuesta de 393lens.com - Contact lens Online
Many thanks for your kind words. We really appreciate them and hope to serve you again.
Fast overseas delivery
Fast overseas delivery. Boxes are not dented. Ordered for 3rd year already fr Singapore. Good pricing!
23 de enero de 2023
Respuesta de 393lens.com - Contact lens Online
Many thanks for your kind words. We really appreciate them and hope to serve you again.
Great support
Thank you for your great support.
I accidently put my old email address, which prevented me from having access to the account. They immediately solved the issue in their system. Now totally fine!
Strongly recommend the app.
30 de enero de 2023
Opinión espontánea
Respuesta de 393lens.com - Contact lens Online
Many thanks for your kind words. We really appreciate them and hope to serve you again.
Respuesta de 393lens.com - Contact lens Online
Many thanks for your kind words. We really appreciate them and hope to serve you again.
Great product. Delivery abroad gets stock at custom
Product is perfect. Delivery time is not great, becuase it always gets stuck at the customs when deliver to thailand. other then that, great service.
12 de octubre de 2022
Respuesta de 393lens.com - Contact lens Online
Thank you for your kind feedback
we welcome all suggestions to improve customer experience.
Unfortunately, Customs processing time and related delays aren't something we have any influence over, so we can only recommend our customers order ahead and count in customs delays as part of the delivery time.
Kind Regards
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.