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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This is the secund time I use this website to buy contacts. The price is quite good however their customer service is superb. No doubt I will do business with 393 in the future again.

Valorada con 5 estrellas sobre 5

I’ve now have had several orders from 393lens.com and I have always had a great experience with them. They provide a very reliable and dependable service for me and I would not hesitate to order f... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I loved the price and and shipping status update was great but when I received my order, I see why I loved the price, box was only half full, meaning usually comes in 6 lenses per box, only had 3. I s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It is always a pleasure ordering lens from 393lens.com The shipping is always prompt and the parcel is received within two weeks. The shipment price is included when you buy a slight minimum numbe... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de lentes de contacto

Información proporcionada por diversas fuentes externas

393lens.com is the friendly business next door kind of Online shop, selling branded contact lens, shipping to Hong Kong, Australia, New Zealand, South Korea, Singapore, Philippines, Taiwan, USA, UK, Canada, Malaysia, Israel and other countries around the globe. If you need anything, we are here with a smile and a solution for you.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

436 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fast shipping with good prices

21 de agosto de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 1 estrellas sobre 5

I bought a big shipment of contact lens…

I bought a big shipment of contact lens but I couldn’t get any voucher for my next purchase.

5 de mayo de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Dear David,

I wanted to clarify that we do not currently sell vouchers. Vouchers are only issued on demand.

Regarding your order, our shipping team split it into multiple parts to save you a considerable amount in customs duties since it was over your country's duty-free limit.

Please keep in mind that we cannot read our customers' minds. If you require something for free, please do not hesitate to ask. Otherwise, our warehouse will dispatch exactly what you have ordered.

Lastly, I would like to mention that not receiving freebies is not a valid reason to give a trash rating to a small family-run business.

Thank you for choosing 393lens.com.

Sincerely,
The 393lens Team

Valorada con 5 estrellas sobre 5

service is fast

8 de julio de 2023
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Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

Always speedy delivery

Always speedy delivery - totally trust worthy. I’m a 393lens fan!

19 de junio de 2023
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Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

Fast and good quality

29 de mayo de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

I misunderstood a situation and ordered…

I misunderstood a situation and ordered twice. 393 promply righted my wrong and refunded my $.

26 de mayo de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

Smooth checkout

It’s great and reliable

24 de mayo de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

The 393lens is THE BEST!

The 393lens customer service team is the BEST!!! They are easy to reach, respond and follow-up quickly to questions and requests. I’ve been buying from 393lens for 3-4 years now and its always a good experience.

30 de mayo de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 4 estrellas sobre 5

Good service.

1 de mayo de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

Repeated purchase again

Very happy and always get my lenses so fast! Repeated purchase!

23 de abril de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

Sent the correct items very promptly

Reasonable price for lens

15 de abril de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

Arrived within 48 hours!

I had the lenses within 48 hours of placing the order, and they were kind and helpful.

16 de abril de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Your kind words mean a lot to us and we truly appreciate your taking the time to share your experience.

We are thrilled that you were pleased with your experience and we hope to continue to exceed your expectations in the future.

Thank you again for your support and for choosing 393lens.com

We look forward to serving you again soon.

Kind Regards
393lens.com

Valorada con 5 estrellas sobre 5

Everything was as expected

Everything was as expected. The right contacts, delivered on time, and at a great price.

5 de marzo de 2023
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Respuesta de 393lens.com - Contact lens Online

Many thanks for your kind words :-)

Valorada con 5 estrellas sobre 5

Very helpful and communicative

Very helpful and communicative. You do whatever you can to help.

15 de febrero de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Many thanks for your kind words. We really appreciate them and hope to serve you again.

Valorada con 5 estrellas sobre 5

Would buy again, hopefully more sales!!

The whole process was very smooth and the Whatsapp platform to contact the business was also convenient and fast replies were given! Excited to try on the lenses!

24 de enero de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Many thanks for your kind words. We really appreciate them and hope to serve you again.

Valorada con 5 estrellas sobre 5

Fast overseas delivery

Fast overseas delivery. Boxes are not dented. Ordered for 3rd year already fr Singapore. Good pricing!

23 de enero de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Many thanks for your kind words. We really appreciate them and hope to serve you again.

Valorada con 5 estrellas sobre 5

Great support

Thank you for your great support.
I accidently put my old email address, which prevented me from having access to the account. They immediately solved the issue in their system. Now totally fine!
Strongly recommend the app.

30 de enero de 2023
Opinión espontánea
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Many thanks for your kind words. We really appreciate them and hope to serve you again.

Valorada con 5 estrellas sobre 5

Good and fast service

Good and fast service. Second purchase.

5 de enero de 2023
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Many thanks for your kind words. We really appreciate them and hope to serve you again.

Valorada con 4 estrellas sobre 5

Great product. Delivery abroad gets stock at custom

Product is perfect. Delivery time is not great, becuase it always gets stuck at the customs when deliver to thailand. other then that, great service.

12 de octubre de 2022
Logotipo de 393lens.com - Contact lens Online

Respuesta de 393lens.com - Contact lens Online

Thank you for your kind feedback

we welcome all suggestions to improve customer experience.

Unfortunately, Customs processing time and related delays aren't something we have any influence over, so we can only recommend our customers order ahead and count in customs delays as part of the delivery time.

Kind Regards

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