Cancelled insurance 2 days before renewal date. They decided to take payment anyway. They then promised a refund within 10 working days. 15 working days later and no refund. I call and they tell m... Ver más
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Consulta las opiniones de los clientes
Excellent helpful company claim paid so quickly and texts sent to me updating progress 5 stars best insurance company i have dealt with 00
La empresa ha respondido
I recently had to use my insurance on my younger dog so I was so glad I took out insurance on her. I studied hard the type of policy I wanted and felt would be best tailored to cover her and am more t... Ver más
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When Indiana Bones (Indy) came into our lives, Pet insurance was something we took very seriously. 4 Paws was our insurer of choice, not only because of the cost, but also the additional services pro... Ver más
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Información sobre la empresa
Sobre 4Paws Pet Insurance
Escrito por la empresa
Like you, we love our pets, which is why we’ve created a comprehensive range of products providing you and your pet with different levels of cover to suit every budget.
We pride ourselves on our 5 Star Defaqto rated policies and have been awarded the Feefo Platinum Service award for customer excellence for the 4th year in a row with a customer service rating is 4.6/5 from over 3800 reviews.
We go the extra mile and offer our policyholders unlimited free 24/7 video consultations with a registered vet through the FirstVet app.
Our claims are settled in house by our experienced and compassionate UK based advisors. Cover can start from as early as six weeks old and payments can be paid directly to your vet if required.
Find out more about 4Paws Pet Insurance and discover why we’re rated ‘Excellent’ on Trustpilot.
visit the website
Información de contacto
59 Copthall Bridge, Station Parade, HG1 1TT, Harrogate, Reino Unido
- 01423535040
- petclaims@4paws.co.uk
- 4paws.co.uk
3,9
Muy bueno
788 opiniones
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Avoid at all costs!
In all the years we've had our dog insured by this company we've only claimed twice and each time they have tried it on with us.
The first time our dog had a lump removed and they refused to pay point blank. I spoke with the specialist and he wrote a letter saying that they should pay and that their excuses were without merit and they then paid up. Obviously their default position is not to pay and hope the customer doesn't challenge it! Make sure you do.
The most recent experience our dog had an eye removal procedure due to a mass under the eye being detected and they tried to wriggle out of paying again saying that a little wart on his eyelid that he'd had for years was the cause. Once again the specialist wrote to them to tell them it was nothing to do with the mass and at first they ignored him,I then threatened to take them to the ombudsman and they relented. My specialist told me that he has never known an insurance company to ignore his guidance and the receptionist said that they were the worst company they had ever dealt with. They then tried to claim that my dog had been aggressive years ago when having a seed removed from his ear so they wouldn't insure me if he was aggressive with the surgeon and he wouldn't be covered in the street.
Just before I claimed I'd had a renewal for roughly the same as I was paying,£178pm, which draws gasps from those I tell. They then hiked my premium to over £300pm! We now put away money instead rather than pay these crooks.
What really gets me is that I diligently paid over the odds for years for peace of mind should anything happen. My wife and I had the most terrible time, not only worrying about our dog but whether 4paws would pay. So absolutely no peace of mind, only extra worry!
Please take my advice and don't use this company but if you insure with them fight them all the way when they inevitably try to avoid paying out.
16 de julio de 2025
Opinión espontánea
Respuesta de 4Paws Pet Insurance
Good morning
Thank you for sharing your experience. I’m very sorry to hear about the difficulties you’ve faced and the distress this has caused you and your family.
Without access to your specific policy details, I’m unable to comment on your individual case. However, I can assure you that all claims are assessed strictly in line with the Policy Terms and Conditions. I want to assure you that all claims are assessed fairly and consistently, and we would never avoid paying a valid claim, as this would not be lawful. If a claim is not covered, there will always be a specific reason in line with the Policy Terms and Conditions.
I’m sorry to hear about your concerns regarding the increase in your premium. I understand how important peace of mind is when insuring your pet, and I regret that your experience has not met your expectations.
Premiums can change for a number of reasons, including your pet’s age, claims history, and changes in veterinary costs.
I apologise again for the experience you have had. Please be assured that all our actions are carried out in line with our policy Terms and Conditions. We would welcome the opportunity to review your case in detail and provide specific explanations for our decisions. If you would like to discuss this further, please contact us on 01423 535040. Our office is open Monday to Friday, 9am to 6pm.
Your feedback is important to us, and we take it seriously as we continually review our processes, so we thank you for taking the time to leave this feedback.
Kind regards
Lauren
Pet Assessment Team Leader
Excellent service
Great communication, excellent speedy service. No hesitation in renewing my insurance policy with 4Paws
26 de junio de 2025
Respuesta de 4Paws Pet Insurance
Good morning Wendy
Thank you so much for your kind words! We’re delighted to hear you’ve experienced great communication and excellent, speedy service with us.
It’s wonderful to know you have no hesitation in renewing your insurance policy with 4Paws.
If there’s anything else we can help with, please let us know—your continued trust means a lot to us!
Kind regards
Lauren
Pet Claims Assessment Team Leader
Quick and easy.
Pleasant to deal with, understanding and helpful. All dealt with by Ted’s vet who diagnosed and investigated his problem. Claim money was paid directly to my account to compensate vet’s fees.
27 de junio de 2025
Respuesta de 4Paws Pet Insurance
Good afternoon Mr McCarthy
Thank you so much for your kind feedback!
I’m really pleased to hear you found the service pleasant, understanding, and helpful.
It’s great that Ted’s vet was able to diagnose and investigate his problem efficiently, and that your claim was paid promptly to cover the vet’s fees.
If you need anything else, please don’t hesitate to get in touch.
Have a great weekend.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Prompt processing and payment with…
Prompt processing and payment with consistent updates so I knew where my claim was in the process.
12 de junio de 2025
Respuesta de 4Paws Pet Insurance
Good morning Mrs Robinson
Thank you so much for your feedback.
I’m really pleased to hear you found the processing and payment prompt, and that the consistent updates kept you informed throughout your claim.
Your positive experience is greatly appreciated!
We hope Laith is feeling much better, if you do need us in the future, please don't hesitate to get in touch.
Have a great day.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Avoid - huge premium hikes
Avoid, premium doubled from £30 to £60 a month after having our dogs teeth cleaned by the vet. They contributed around £100 after the excess and it was only an optional preventative measure. Our dog is a 4 year old health cocker spaniel and no other claims were made to justify it going up. He has two check ups a year including blood tests and has always received perfect results.
1 de julio de 2025
Opinión espontánea
Respuesta de 4Paws Pet Insurance
Good morning
Thank you for sharing your concerns. I completely understand how frustrating it must be to see your premium double, especially when your dog is healthy and the recent dental procedure was purely preventative.
Premium increases can be influenced by a range of factors, including changes in the wider insurance market, adjustments to risk assessments, or updates to policy terms.
While a claim for a preventative dental cleaning may seem minor, sometimes even small claims can impact future premiums, particularly if they relate to ongoing care. I must also confirm, we will only cover a dental treatment, if a dental illness is present.
I appreciate that your cocker spaniel is in excellent health and that you’re proactive with regular check-ups. If you’d like, I can look into your specific policy in more detail to see if there’s anything further we can do or explain the changes more clearly. Please let me know if you’d like to discuss this further or if there’s anything else I can help with.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Reliable
Everyone at 4Paws is friendly and helpful and my claim last year was dealt with quickly and efficiently.
My only criticism is that there was no 'wiggle' room on the renewal price.
23 de junio de 2025
Respuesta de 4Paws Pet Insurance
Good afternoon Mrs Marrache
Thank you so much for your kind words about our team and for sharing
your positive experience with your claim.
We’re really pleased to hear that you found everyone at 4Paws friendly and helpful, and that
your claim was handled quickly and efficiently.
We appreciate your feedback regarding the renewal price and understand your concerns about flexibility. Please be assured that your comments will be shared with the relevant team for review.
If you have any further questions or need any assistance, please don’t hesitate to get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
When our dog Beti was very ill we took…
When our dog Beti was very ill we took her to our vets and contacted 4paws pet insurance. No hassle or excuses just paid the claim when presented to them
No hassle and no delays
29 de mayo de 2025
Respuesta de 4Paws Pet Insurance
Hi Dennis,
We're so glad to hear that the claim process for Beti's care was smooth and timely. We aim to provide the very best service at all times so you can concentrate on what is important.
We appreciate you sharing your experience with us, we hope Beti made a speedy recovery.
Kind regards
Chloe
Pet claims assessment supervisor
Dealing with 4paws with a claim.
Good communication throughout our claim with no problems.
12 de mayo de 2025
Respuesta de 4Paws Pet Insurance
Good morning David,
We're happy to hear that our communication met your expectations during the claim process, and we appreciate your positive feedback.
We hope Brodie is recovering well.
Kind regards
Chloe
Pet claims assessment supervisor
Excellent response time following…
Excellent response time following submitting a claim. Just one query raised by the 4Paws team which was dealt with very quickly and settlement received shortly afterwards.
30 de mayo de 2025
Respuesta de 4Paws Pet Insurance
Hi,
Thank you so much for taking the time to leave us this brilliant 5-star review.
We're happy to hear that our claims process met your expectations. It's great to know that our team's prompt response and efficient handling of your query led to a quick resolution.
Kind regards
Chloe
Pet claims assessment supervisor
Having previously worked for a pet…
Having previously worked for a pet insurance company myself it was nice to see the difference in enthusiasm from your CS staff.
Just spoke to Danny on the sales/renewals team and set up a new policy for my 2nd kitten Pebble.
Danny was friendly , had great soft skills and very thorough and clear with the reading of policy terms. Super great service
1 de julio de 2025
Opinión espontánea
Respuesta de 4Paws Pet Insurance
Good morning Ellie
Thank you so much for your lovely feedback. It’s wonderful to hear that, with your background in pet insurance, you noticed the enthusiasm and dedication of our customer service team. I’m delighted that Danny provided such friendly, thorough, and clear service when setting up your new policy for Pebble.
We really appreciate you choosing us and taking the time to share your experience.
If you need any help in the future, please don’t hesitate to get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Stormzy my wee moggy
Stormzy my wee moggy, was being constantly sick, so I took him to the vets. were loads of tests were done on him. It turns out he had acid reflux were all the food doesn't go to his stomach, but lies in his esophagus. I used my 4paws insurance as it was very expensive. 4paws made it simple, the claim was forwarded to them and they sorted out quickly and efficiently with no hassle. And now I have one happier kittie.
30 de abril de 2025
Respuesta de 4Paws Pet Insurance
Good morning Ms Freel
I’m so glad to hear that Stormzy is feeling better now. It must have been really worrying to see him so unwell, but it’s great that the vets were able to find out what was wrong and get him the treatment he needed.
It’s also wonderful to know that here at 4paws insurance we have made the process so straightforward and stress-free for you.
Give Stormzy a little fuss from me—here’s to many more happy and healthy days for your lovely kitty!
Kind regards
Lauren
Pet Claims Assessment Team Leader
I KNOW that our insurance claim will be dealt with quickly.
I KNOW that our insurance for our beautiful and loved dog has increased substantially because of her age. I also know that we need this insurance, not only for the possible and probable age related conditions she might suffer from now she is categorised as an 'aged dog', but also in the event of accident caused by her, possibly running over a busy road should she see a welcoming friend, and causing a serious accident. We love her to bits. Our recent claim for treatment for her arthritis has been dealt with so quickly and thoughtfully. Thank-you for your understanding and speedy payment. Lyn and Jim Towers
29 de abril de 2025
Respuesta de 4Paws Pet Insurance
Thank you so much, Lyn and Jim, for your heartfelt message.
We truly appreciate your understanding regarding the changes in your insurance as your beloved dog gets older. It’s clear how much she means to you, and we’re glad we could support you with her recent arthritis claim.
Your trust in us means a great deal, and we remain committed to providing quick and thoughtful service whenever you need us.
Thank you again for your kind words.
If you ever need our help again, please don’t hesitate to reach out – we’ll always be here to support you in any way we can.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Really good service
Really good service. Highly recommended. Very efficient and lovely customer service.
26 de junio de 2025
Opinión espontánea
Respuesta de 4Paws Pet Insurance
Good afternoon
Thank you so much for your kind feedback.
We’re delighted to hear you received efficient service and found our team lovely to deal with.
Your recommendation means a lot to us, and we remain committed to providing excellent customer service.
Should you need us again in the future, please do get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Very pleased with the service I… easy to do and dealt with quickly.
Very pleased with the service I received from you guys nice and simple to get the process started. The claim was dealt with very quickly. The other nice thing was I was kept informed of what was happening through the process.
1 de mayo de 2025
Respuesta de 4Paws Pet Insurance
Hello there, Mr Main
Thank you so much for your lovely feedback! We’re delighted to hear that you found the process simple and that your claim was handled quickly.
It’s great to know you felt well informed throughout. Providing
an efficient and transparent service is very important to us.
If you need any further help, please don’t hesitate to get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
We'd been happy customers for 6 years…
We'd been happy customers for 6 years accepting the occasional price rise for our Life Plan pet insurance, however this year our premium went up 40% vs last year (£480 vs £340) despite having a clean run of 4 years no claims.
We voted with our wallet and left, deciding to self-insure.
20 de junio de 2025
Opinión espontánea
Respuesta de 4Paws Pet Insurance
Hi Jamie
Thank you for sharing your feedback and for being a valued customer for the past six years.
We’re truly sorry to hear about your disappointment with the recent premium increase. We understand how frustrating this can be, especially after a long period without any claims.
Premium changes are influenced by a range of factors, including wider market trends and the rising cost of veterinary care, but we appreciate that this doesn’t make the increase any easier to accept.
If your circumstances change in the future, we’d be delighted to welcome you back.
Thank you again for your loyalty over the years.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Quick to pay claim and kept me informed…
Quick to pay claim and kept me informed at each stage
16 de mayo de 2025
Respuesta de 4Paws Pet Insurance
Good morning Miss Young
Thank you for your feedback! We’re really pleased to hear that your claim was paid quickly and that you felt well informed throughout the process.
Keeping our customers updated every step of the way is a priority for us.
If you need any further assistance, please let us know
We hope Digger is feeling much better.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Stressfree experience and received…
Stressfree experience and received payment quickly with no hassle many thanks
30 de mayo de 2025
Respuesta de 4Paws Pet Insurance
Good morning Mrs Flynn
Thank you for your kind words! We’re delighted to hear that your experience was stress-free and that your payment was received quickly.
Providing a smooth and hassle-free service is very important to us.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Had to make a claim
Had to make a claim, claim was accepted and paid out very quickly.
20 de junio de 2025
Respuesta de 4Paws Pet Insurance
Good morning
Thank you for your feedback! We’re really pleased to hear your claim was accepted and paid out quickly.
Providing a prompt and efficient service is a top priority for us. If you need any further assistance in the future, please let us know.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Was so easy
Was so easy. I downloaded the form, filled it in, gave it to the vets practice, who did their bit & submitted it to 4Paws. Next thing I knew, claim submitted, reviewed and paid out in full within 2 weeks. No quibbles, no questions, no wriggling out of it on a technicality. Very pleased with the experience.
7 de mayo de 2025
Respuesta de 4Paws Pet Insurance
Good morning Mrs Croad
Thank you so much for your feedback! We’re delighted to hear that the process was straightforward and that you’re pleased with how smoothly everything went.
Making things easy and stress-free for our customers is really important to us, so it’s great to know we delivered on that.
If you need anything else in the future, please don’t hesitate to get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Warning to all pet owners looking for…
Warning to all pet owners looking for pet insurance from this company. They don't cover any issues with malocclusion which can be as many as 35% of puppies. Avoid this company for insurance as it will cost you a lot of money, there are much better options
19 de junio de 2025
Opinión espontánea
Respuesta de 4Paws Pet Insurance
Good morning Martin
Thank you for sharing your concerns regarding malocclusion coverage. We understand how important it is for pet owners to have clarity on what is and isn’t included in their insurance policy.
Our policies are designed to be as transparent as possible, and we always encourage customers to review the Terms and Conditions carefully to ensure the cover meets their needs.
Malocclusion, or misalignment of teeth in dogs, is often present from a very young age and can be identified as early as when the baby teeth erupt or as the adult teeth come in, typically between 4.5 and 6 months of age. Because malocclusion is frequently a congenital or pre-existing condition, it is not covered under most pet insurance policies. This approach is standard across the insurance industry, as policies generally exclude conditions that are present before the start of cover or that are considered hereditary. This ensures that insurance remains sustainable and fair for all policyholders.
If you have any questions about specific conditions or would like to discuss your options further, please don’t hesitate to contact our customer service team. We are here to help you make the best choice for your pet’s health and wellbeing.
Kind regards
Lauren
Pet Claims Assessment Team Leader
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