53 Degrees North Opiniones 2039

Respuesta de 53 Degrees North

23 feb 2026

Hello Charles,

We’re really sorry to read this. We can’t seem to find a previous query about this in our inbox.

Could you let us know which colour you received so we can work on a solution, whether that’s sending out the correct colourway or arranging a refund?

Please contact us directly at webstore@53degreesnorth.ie
and quote reference #78793. We’ll look into it straight away and get this resolved for you as quickly as possible.

Kind regards,
53 Degrees North

Respuesta de 53 Degrees North

11 feb 2026

Hello!

We’re very sorry to hear that the security tag was left inside the jacket. That certainly should not have happened.

Most larger retailers such as Tesco or Dunnes can remove security tags for you if you show your proof of purchase. If they need confirmation, they are welcome to call any of our stores and we can verify the purchase directly.

While this does not undo the inconvenience, we hope it saves you a longer journey and allows you to have it resolved locally and quickly.

If you run into any difficulty at all, please do not hesitate to let us know.

Kind regards,
53 Degrees North

Respuesta de 53 Degrees North

10 feb 2026

We’re sorry to hear that this experience was disappointing and we understand how frustrating it is when an order cannot be fulfilled due to a stock error.

As soon as the issue was identified, the order was cancelled and fully refunded. In addition to this, our team made several attempts to find a suitable resolution by offering alternative jackets, including newer season jackets that were not on sale at the original sale price, as well as comparable jackets available at the same sale price.

Unfortunately, the only outcome requested was a specific jacket and colour that was already out of stock and will not be returning for the season. As much as we tried to find an alternative, this was not something we were able to supply.

While a full refund is the required resolution in this situation, our team went beyond this in an effort to reach a fair outcome. We regret that we could not meet the specific request and that this led to dissatisfaction.

We appreciate all feedback and remain committed to treating customers fairly and transparently when issues arise.

Respuesta de 53 Degrees North

10 feb 2026

Hello Julie,

Thank you very much for getting in touch, and please accept our sincere apologies for the delayed response.

We are also sorry that we are unable to reply in Dutch. Unfortunately, we can only offer customer support in English at the moment, but we hope this is okay.

We are sorry to hear about your experience with the Patagonia fleece. All items we sell are new and unworn. Many of our online orders are fulfilled directly from our physical stores, which means items are not always sealed in individual plastic packaging, unlike warehouse-only webshops. This does not mean the item has been used.

That said, the strong scent you described should not have been present, and we fully understand why this caused concern. We are looking into this internally to ensure our handling standards are consistent and if this was from a store employee.

We apologise again for the lack of response over the past days as we has seen unprecedented demand on our online store.. This is not the level of service we aim to provide, and your feedback has been shared with the team so this is handled more promptly going forward.

A team member will get in touch with you today to resolve the issue.

Kind regards,
53 Degrees North