Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... Ver más
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Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... Ver más
La empresa ha respondido
Had an account 6 years ago. The service went down, and I told them, " I will need to get a different provider if not fixed" It was never fixed, and I got a new provider. 5 years later, I get a bill fo... Ver más
La empresa ha respondido
I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... Ver más
La empresa ha respondido
Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... Ver más
La empresa ha respondido
Ribble House Ribble Business Park, Blackburn, BB1 5RB, Reino Unido
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 48 horas
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Great Service! Thanks for your Cooperation Mr Durrani. Sorry if i spell your name wrong But really very appropriate for your support. I Was very struggling with this service. Now its Works again only from your support. Thanks once again.

Respuesta de 6ginternet
Absolute terrible horrible company,avoid at all.costa,I made 3 payments on my account to the balance by accident against Dec 2023 Bill.I was £44 in credit,called them 29th Dec and asked for a refund for the overpayment,They said 3 working days,Nothing returned,called Jan they said 15 working days for refund,Nothing.Looked at my bill for Dec,The account credit was there but they charged the full credit amount as line rental,when it doesn't cost that much should be £3.50 a month line rental not £44,Sent a email to 6gi Complaints,Nothing back,called them today to Try sort this out,The guy who works there said he will put through to a manager in 48hours,I said the manager was ment to call me last time,He said it was not done properly.He Kept askin me what the complaint is about,He asked me 3 Times and I told him every time regarding complaint.I.asked to speak to somebody else,Told me to call back.The whole thing has been a nightmare,Customer service is shocking to say the least.They don't know what there Talking about with very little empathy.Dreadfull company,Go else we're for your broadband

Respuesta de 6ginternet
Hi excellent service from them today he went up and beyond to get my television connected to my new router .. thanks again Mr durran now I've got loads better speed with this new router happy days 😁

Respuesta de 6ginternet
Absolutely brilliant, took us an hr to sort stuff out, but we got there. Patient and helpful. Thank you Mr Durrani.

Respuesta de 6ginternet
By far the worst company i have ever dealt with, got them installed oct 5th 2023 , it worked well for about 3 days then kept cutting off or running really slow between 1 and 5 mbps whilst paying for 100 mbps i have phoned them almost every day complaining about it to only get the same response i will upgrade it to internal faults team and i will get a call tomorrow which rarely happens, the only team which works well is the billing team is the direct debits is very reliable taken on the due date.

Respuesta de 6ginternet
Fast helpful didn’t argue with me and resolved my queries promptly there was no wait time either I spoke with customer agent called Durrani who provided impeccable service on behalf of 6gs internet

Respuesta de 6ginternet
Very helpful. Made sure i understood step by step to resolve my problem and ensured i was happy and didnt require any further help. Very professional and helpful

Respuesta de 6ginternet
A guy called Durrani rang me and the issue that I had he resolved quickly and efficiently. I have no further complaints about 6g but the only comment I have is the long wait to get hold of anyone. Next time I will use the Chat which Durrani sent me the link to

Respuesta de 6ginternet
The engineer that came for the installation are friendly, they listen to my questions and above all they did a grate a job.

Respuesta de 6ginternet
Hi scotty the engineer was brilliant! Got all the equipment up and running no problem. Installation was 10 out of 10

Respuesta de 6ginternet
Absolutely terrible service internet constantly going down for days on end hardware always breaking. This is a very amateur set up, the company is now trading under a different name I believe, stay away from this company.!!

Respuesta de 6ginternet
Thanks Dario, it was such a pleasure having you fix and restore our internet access today. Thank you for your professionalism, responsiveness, and genuineness. Thank you for making otherwise complex and technical processes easy to understand. You truly are a gem in a million Dario. Thank you so very much.

Respuesta de 6ginternet
Absolute terrible horrible company,avoid at all.costa,I made 3 payments on my account to the balance by accident against Dec 2023 Bill.I was £44 in credit,called them 29th Dec and asked for a refund for the overpayment,They said 3 working days,Nothing returned,called Jan they said 15 working days for refund,Nothing.Looked at my bill for Dec,The account credit was there but they charged the full credit amount as line rental,when it doesn't cost that much should be £3.50 a month line rental not £44,Sent a email to 6gi Complaints,Nothing back,called them today to Try sort this out,The guy who works there said he will put through to a manager in 48hours,I said the manager was ment to call me last time,He said it was not done properly.He Kept askin me what the complaint is about,He asked me 3 Times and I told him every time regarding complaint.I.asked to speak to somebody else,Told me to call back.The whole thing has been a nightmare,Customer service is shocking to say the least.They don't know what there Talking about with very little empathy.Dredfull company,Go else we're for your broadband

Respuesta de 6ginternet
Denzel tonight around 18.19 when our conversation started it got off on the wrong foot, this is because my internet has t been working since 18/01/24. I have rang many times about trying to sort this situation out. Denzel went above and beyond and got my family household up and running again after a week. I can’t give any more praise for him. He shouldn’t be on a phone he should be on the servicing side in a van, he knows what he’s doing. Thank you mate

Respuesta de 6ginternet
Dan.S, Andy and Alfie did a smashing job today. Very impressed with their service and the install. Well done lads. Thank you.

Respuesta de 6ginternet
Had a few issues recently with internet service which resulted in an Engineer visiting the house.
Dario. Absolutely top bloke, very professional and knowledgable. Nothing was too much trouble for him. Checked everything and when he left full internet had been restored.
Thanks so much Dario, you are legend!!

Respuesta de 6ginternet
Internet goes down at least 3 times a day. When connected it works well but overall not good enough at all. FY4 area

Respuesta de 6ginternet
I have been without broadband for about 10 days not . But having said that I understand these things can happen , spoken to a few customers care staff got any ware . Spoke to someone around 2pm great help told he would get an engineer to look at it and I should ring back around 5:30 for progress report, Anyway the gentleman rang me 3:45 to say problem fix and all go , so thank you

Respuesta de 6ginternet
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