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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Had an account 6 years ago. The service went down, and I told them, " I will need to get a different provider if not fixed" It was never fixed, and I got a new provider. 5 years later, I get a bill fo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... Ver más

La empresa ha respondido

Información sobre la empresa


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

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3,3

Todas las opiniones

(1328)

40 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Awful service

Awful service, internet down and customer contact number also down.

16 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Amaanat. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Valorada con 1 estrellas sobre 5

Poor network service.no internet since…

Poor network service.no internet since 11am today all there customer service and technical support number not working call don’t get through.online chat service not working long waiting time I will not recommend this company waist off time and money.

16 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Valorada con 1 estrellas sobre 5

Can't get in touch with them half the…

Can't get in touch with them half the time to resolve issues....4hrs waiting only to be kicked out, can't contact by phone as most of the time don't get an answer...sick and tired of this company ..Will never use them again...

16 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Anthony. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Valorada con 1 estrellas sobre 5

Customer service non existent

Internet has been down for 3 hours so far. Chat function is not moving at all I have been in for 2 and a half hours!!! Both the customer service number and the sales numbers dont work they just ring and then cut. Shambles of a company. Can't wait to cancel and change over to BRSK.

16 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Yasin. We are currently experiencing a high volume of calls due to an unforeseen incident due to a third-party service strike.
If you are experiencing any broadband service issues, please unplug the router and leave unplugged for minimum of 30sec and then reconnect your router to wall socket, this should resolve the issue.
If you are still experiencing any service issues please contact us. We apologise for any inconvenience.

Valorada con 1 estrellas sobre 5

“World’s poorest internet I ever had

“World’s poorest internet I ever had. It’s been 8 months since I had it but I reported hundreds of complaints thats it’s not working properly, couple of days ago they sent a guy who put another rooter for £5 extra per month and renew contract to suffer another 24 months. We still have no internet today. I will never recommend anybody to get this headache.

16 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi S, I'm sorry to hear this, please accept my apologies. I'd like to help get this issue resolved as soon as possible so I have sent a request for your details so that I may get in touch with you.

Valorada con 5 estrellas sobre 5

Great service

Contacted the online chat service regarding a poor connection, this was solved quickly whilst i was on chat.

14 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Elaine, thank you for the positive review. We are so happy to hear that we quickly resolved your connection problem.

Valorada con 1 estrellas sobre 5

Worst experience, very unprofessional

Its been nearly 6 months since my speed dropped and i made several complaints and even left a review here as well after which they asked for my details and i provided, but nobody contacted me. They’re the worst internet providers. Worst customer service.

3 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Roger, I'm sorry to hear that you've been suffering from connection issues and that no one has been in contact. I've sent a new request via Trustpilot so that I may follow this up personally.

Valorada con 1 estrellas sobre 5

Router problem

2-5-24. Router problem. Very polite, helpful and clear instructions from Denzil to resolve.

10-05-24 UPDATE. Promised a new router would be dispatched 3-5 working days, still awaiting delivery. Internet continually dropping out and unreliable. Supposed to be 100Mbps, currently running at 5-10Mbps or less. Been told by the tech operator that there is NO RECORD of a new router being dispatched, so someone is lying and it is not me.

2 de mayo de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Paul, thank you for leaving us an excellent review. We are so happy to hear that Denzil resolved your router problems.

Valorada con 5 estrellas sobre 5

Absolutely excellent service

Absolutely excellent service

25 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Craig, we appreciate you taking the time to leave us a positive review. We are glad to hear that you are getting an excellent service from us.

Valorada con 4 estrellas sobre 5

1 year in nearly

So our 6g experience has been good but to customers who say about low speeds there are 2 different GHz bands you have 2.4 GHz and 5GHz, both Xbox and PlayStation are setup on the 5Ghz band with speeds up to 100mb but never below 75mb and the rest of the devices at home i.e phones and Google home are set on the 2.4ghz with speed ranges of 24mb to 52mb. Don't think in the time we have had 6g we have had a disconnect it's been constantly on as far as I know.

So Before you call Customer services try using the 5ghz band of the router I think you will be surprised how good the speed and connection is.

25 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Michael, thank you for taking the time to leave us a positive review. It's so good to hear that you've had strong speeds from us.

Valorada con 5 estrellas sobre 5

Absolutely great service Denzil made…

Absolutely great service Denzil made the whole process easy a credit to the company

23 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi John, we appreciate you for leaving us an excellent review. We are so happy to hear that Denzil did a good job

Valorada con 1 estrellas sobre 5

If you listen to one thing then avoid these

Be warned - didn’t get a good signal - cheaper and more reliable services available with leading providers - don’t go to these back street people.

Also giving these money is making towns look cr@p as they put them stupid poles up everywhere.

9 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Simon, I'm sorry to hear that you feel this way. If you are not receiving good signal this could be down to a number of issues. I've sent a request for you information so that I may find out more and look into this.

Valorada con 5 estrellas sobre 5

Good job by Aidan

Good job by Aidan, really fast speeds and works perfectly

19 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Tj, thank you for leaving us an excellent review. We are so happy to hear that Aidan did a great job in installing your internet.

Valorada con 5 estrellas sobre 5

Regan and jordan excellent engineers…

Regan and jordan excellent engineers very tidy job, need a pay rise

17 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Ibraheem, thank you for leaving us an excellent review. We are so happy to hear that Regan and Jordan did a good job when getting you installed.

Valorada con 5 estrellas sobre 5

Install was very good.kamen was very…

Install was very good.kamen was very helpful, he connected everything up for us and explained everything in detail. Very smooth process

17 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Mohammed, thank you for the positive review. We are very happy to hear that Kamen did a good job at getting you installed.

Valorada con 5 estrellas sobre 5

Really good service from Aiden

Really good service from Aiden was really friendly and easy to talk to helped out amazingly speeds all perfect.

16 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Michael, thank you for leaving us an excellent review. We are so happy to hear that Aiden did an excellent job when getting connected.

Valorada con 4 estrellas sobre 5

Very helpful

Very helpful and chatty my daughter has difficulty with loud noises and they were warning her when they were drilling so she could put her ear defenders on

16 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Vicky, we appreciate you leaving us a positive review. We are so happy to hear that our installation engineers were kind, chatty, and accommodating to your daughter's needs.

Valorada con 1 estrellas sobre 5

BEWARE AWFUL COMPANY

BEWARE AWFUL COMPANY
can’t get through on the phone if you do you will be told they will call you back they don’t
Told our internet would be live on the 1st
Received our router tried to connect and nothing
Finally managed to get through to them eventually to be told the order had been cancelled. Now left with no internet till I can sort something else
THE WORST COMPANY EVER.

15 de abril de 2024
Opinión espontánea
Logotipo de 6ginternet

Respuesta de 6ginternet

Hi Katie, I'm sorry to hear that this has happened. I've sent a request for your details so that I may personally look into this.

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