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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The gentleman at the reception and the person who checked my car - apologies for not remembering your names - were so helpful. I had an issue with my exhaust flexi pipe and they took the time early in... Ver más

Valorada con 5 estrellas sobre 5

I have never had any reason to question or move on to another garage. The prices are reasonable, and they are honest. There's no need for them to attempt to nick a penny because they are permanently... Ver más

Valorada con 5 estrellas sobre 5

Absolutely love this garage, all staff are kind and friendly and are super honest and genuine. No job too big or too small and a particularly brilliant garage if you're a lone female. Not at all intim... Ver más

Valorada con 5 estrellas sobre 5

Had a mot & full service done today by big Ben at A1 autos in dagenham. Had a little issue with a reflector on my bumper that needs replacing & Big ben was so helpful sorting everything out for me tod... Ver más

Información sobre la empresa

  1. Estación de inspección de automóviles
  2. también en la categoría
  3. Mantenimiento y reparación de automóviles
  4. Servicio de automóvil
  5. Tienda de neumáticos
  6. Tienda de reparación de automóviles

Escrito por la empresa

Recently coming 3rd in the 'UK Garage of the year'. Our well established garages located in Dagenham and South Ockendon provides a wide range of vehicle services, MOT's and repairs for the people of Essex at very competitive prices. If you like to experience bespoke customer service that puts their customers first at a competitive price then come and visit us. Our facilities are located extremely close to Dagenham East and South Ockendon Train Stations. Having these locations makes us the ideal garage for the entire local community and people that need to commute. We offer Free Collection and drop off service to all local areas and are fully insured to give you piece of mind.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

68 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(68)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I took my modern car to A1 Auto for its…

I took my modern car to A1 Auto for its annual MOT test, and was shocked when the technician failed it due to a single missing wheel nut on the front tyre. The decision was made with complete indifference, without even asking me whether I had a spare nut available – something that could have been easily resolved on the spot.
Unfortunately, there was no sense of professionalism or willingness to help. It felt as though the goal was simply to fail the vehicle rather than ensure safety.
I strongly advise others to be cautious when dealing with this centre, and to consider alternative garages that show more care and professionalism towards their customers.

9 de abril de 2025
Opinión espontánea
Logotipo de A1 Autocentre

Respuesta de A1 Autocentre

Thank you for your feedback. We’re sorry to hear that you were unhappy with your recent MOT experience.

We understand that having a vehicle fail its MOT can be frustrating, especially when the issue seems minor. However, as a DVSA-authorised testing centre, we are legally required to follow the strict guidelines set out in the MOT inspection manual. A missing or loose wheel nut is classed as a major — and potentially dangerous — defect, meaning we are obliged to record a failure to remain compliant and protect our MOT licence.

It’s also important to clarify that it is not our responsibility to ask every customer if they have spare nuts or parts available at the time of testing. Vehicles should arrive in a condition ready to pass, with all safety-critical components securely fitted. This is the vehicle owner’s responsibility.

Once you informed us that you had a spare nut available, we were happy to fit it for you straight away — and the vehicle was passed immediately. We acted quickly and professionally to resolve the issue, and we do not gain anything from failing MOTs unnecessarily.

It’s unfortunate that our business can be rated 1 star due to a lack of preparation from the customer for the MOT, rather than any failure in service or professionalism from our team. With over 1,600 positive reviews, we remain proud of the honest, high-quality service we provide and our commitment to vehicle safety.

If you’d like to discuss anything further, please don’t hesitate to get in touch.

Kind regards,
The A1 Autocentre Team

Valorada con 5 estrellas sobre 5

Absolutely spot on with a last minute…

Absolutely spot on with a last minute MOT because the Kia main dealer in Brentwood completely messed up (I phone PM on 31.10.24 and was fitted in at 0800 on 02.11.24 as an emergency). The team at A1 are friendly, courteous, extremely professional and welcoming. They will be getting repeat business for sure.

1 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Motorcycle MOT

Always use the Dagenham branch to get my bikes MOT done. Excellent people and service.
Just don't annoy the bloke on reception. He's a bit grumpy 😆

16 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Using my partners Google as I don’t…

Using my partners Google as I don’t have an account of my own. A1 auto’s have come through for me massively! My MOT had expired for a few weeks, unknown to me. Called A1 Auto Centre for a slot ASAP. They were super busy but managed to book me in same day. Kept me updated the whole way through and were so accommodating. MOT Failed and Repairs were required and they managed to fix the repairs and pass the MOT literally within 24 hours. I’m honestly so please and happy about their service. I’m beyond grateful. Thank you to A1 Auto Centre Ockendon

- Saima Ali

8 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

After a lifetime of problems and…

After a lifetime of problems and worries with car mechanics at last ‘finalmente’ I’ve found a garage with a truly genuine honest bunch who are the best mechanics I’ve met in my life! I’ve lived in Yorkshire, Italy and London they are simply the best! Always helpful and honest great customer service I travel over 25 miles for them so worth it BRILLIANT they are always so helpful nothing is to much trouble ever!

29 de abril de 2024
Opinión espontánea
Logotipo de A1 Autocentre

Respuesta de A1 Autocentre

Wow what a wonderful review! Thank you very much :) I'm glad the staff were able to look after you and see you again in the future!

Valorada con 5 estrellas sobre 5

Wouldn’t go anywhere else

Wouldn’t go anywhere else. They are friendly helpful and excellent mechanics . Also prices are really good

23 de febrero de 2024
Opinión espontánea
Logotipo de A1 Autocentre

Respuesta de A1 Autocentre

Hey Avril, Thank you for the lovely review! Have a great weekend and see you soon!

Valorada con 1 estrellas sobre 5

DO NOT USE

DO NOT USE - IF I COULD OF SCORED ZERO I WOULD OF!

No communication, no ability to fix anything. Couldnt even fix a head light bulb! Kept my car all morning only to tell me they cant do the work! Utter, Utter garbage.

29 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A1 it's in the name topclass

I have used this company for MOT as Fords hadn't done it. They found my car to be dangerous to drive as Wish Bone and Brakes all needed replacing. They have now completed all works at a great price. I will be cancelling my Ford plan and giving all my business to A1 from now on. Complete peace of mind and doesn't bankrupt you either. Great staff and service Thank you

31 de agosto de 2023
Opinión espontánea
Logotipo de A1 Autocentre

Respuesta de A1 Autocentre

Thanks for the great review Mr Staples. Have a lovely weekend!

Valorada con 5 estrellas sobre 5

I love this garage bA1 garageeen using it for…

I love this garage been using it for Yearssss MOT and Service booked for next week and my son's Service booked had MOT saved my son £900 another garage tried to rip him off I told him go to A1 autos it passed 1st work other garage said was needed wasn't needed top ppl in this garage very helpful polite answer any questions u ave they won't rip u off I highly recommend this garage.
Thanks A1 autos keep up the great work

26 de agosto de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely love this garage

Absolutely love this garage, all staff are kind and friendly and are super honest and genuine. No job too big or too small and a particularly brilliant garage if you're a lone female. Not at all intimidating and staff really do care. Quality of work done is impeccable and very reasonably priced too. Highly recommend and certainly won't go anywhere else myself now.

6 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Such a great friendly run garage all of…

Such a great friendly run garage all of the workers are fantastic, quick and efficient service had an issue with a recall for my car Big Ben helped find the fault which was part of my recall and gave me everything I needed to challenge the dealers which was then sorted within 24hours without that I would have been hit with a very heavy bill to fix. Wouldn't take my car to anyone else !!!

26 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

I've been going to A1 Autos for many…

I've been going to A1 Autos for many years with various cars .
Everyone there from mechanic's for service to repair to MOT to office staff make you so welcome and they remember you by name from previous visit
The work is 100% never over charge such a lovely place
Wouldn't trust any other garage now
Would recommend
A1 AUTO'S OXLOW LANE DAGENHAM
Every time 💯

9 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

I’ve been using A1 garage since 2018 and they always go above and beyond to get my car back to me. They also do my MOT and service every year. They are very friendly and very helpful and they will always tell you the truth about what wrong we your car

30 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

great and trustworthy mechanics

I’ve been taking my current car (and previous car) to Dave and his team for around 6 years now for MOTs and services as well as breakdown issues etc. Great customer service and I feel very comfortable knowing that they will be honest with any advice, cost and work that needs doing. With garages/mechanic trust is a very important factor and and I’ve never doubted these guys from the first time taking my car to them. I’ve recently moved out the area and still always come back to A1 as they have always been very clear with any work that needs doing and have always managed to fix my car without any issues or delays.

Would definitely recommend

15 de febrero de 2023
Opinión espontánea

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