ABOUT YOU Opiniones 

The website has a great selection of clothing.
There was a delay in shipping but when I emailed them about it they responded straight away and had the issue sorted in no time at all. Very friendly as well.

Very satisfied. Thank you.

Hatte noch nie Probleme. Kauf ist schnell abgewickelt, Paket kommt schnell an. Es gibt nichts daran auszusetzen.

Wonderful Cecil trousers at a fabulous low price. A brand I love so am thrilled.

immer gute Qualität und schnelle Lieferungen. Keine Probleme bei Rückgaben.

ABOUT YOU is my favourite app for shopping. It has so many brands and is very user friendly. Delivery and Returns are always free and the customer service is super. I definitely recommend the app for shopping 😊

I Was shopping for a plain top to go with a suit. I couldn't find one in any shop I visited or online Until I found ABOUT YOU. The sizes are very accurate and the prices are amazing. I would highly recommend ABOUT YOU.

Schnelle Lieferung, einfacher Rückversand, bisher keine Schwierigkeiten

About you.ie have great variety to choose from. Great offers and discounts to apply. Items come individually wrapped and would highly recommend this site.

Love this Site, great selection, quality clothing, and really fast delivery. Amazing!

Very satisfied with everything, customer service is great.

Good Site
Ever

I recently made my first purchase from About You after my friend recommended them to me. While my order was delayed (a courier issue), About You customer service was very helpful and kept in contact with me until my order was delivered.

I ordered a pair of Dr Martens silver Gryphon sandals. Everything went smoothly with the order itself, the sandals were slightly discounted and I got an additional small discount as this was my very first order with About You. However, the delivery takes quite some time (2 weeks), so you need to arm yourself with patience, and the tracking information isn't available until the order reaches the destination country, which means that for most of those 2 weeks you are completely in the dark as to where your order is.
Unfortunately, upon opening the package I immediately noticed that one of the sandals has a visible scratch right in the middle of the main strap. The beautiful smooth silver colour of the leather makes it even more conspicuous. I decided to contact About You via their online form and attach a photo of the scratch. Before going ahead with a return I wanted to check if they might consider offering an additional discount seeing as one of the sandals is in imperfect condition. If so, I might decide to keep the sandals as the scratch is not huge and might become less visible with time and wear. I filled out the rather lengthy form providing all the required information: order no., email address, full postal address, date of birth (what in the world???) plus the subject of my query and the message itself, and finally I attached the photo of the fault ensuring that it did not exceed the maximum size of 3MB. I clicked "Send message" but instead of getting a confirmation that my message had been sent I was faced with an additional tedious task of selecting those photos from a grid which showed (or didn't show) a specific object as per instructions (welcome to 1st grade). It seems that my answers were deemed unsatisfactory because I got a pop-up message that an error had occurred and that I am to try again later. I have tried several times since (it's not like I don't have anything better to do on a Sunday morning) but I am still seeing the error notification either immediately after hitting "Send message" or after selecting the photos from the grid and confirming the selection. I can see that this retailer's Trustpilot reviews are indeed very good and it was those reviews that encouraged me to place an order with them but, sadly, my own experience so far has been rather mediocre. I will continue to try to get in touch with them (I will try calling also) and if that fails, I will simply go ahead with the return. But in that case I will still have to notify them of the fault somehow (here's hoping that their phone lines work better than their online form) - there is no option to mark the reason for the return on the return sheet and I would rather avoid a situation where they might refuse to accept my return claiming that I damaged the sandal myself.
*UPDATE*
Ha, so it seems that it is possible to send them a message via their online form after all. Forget about attachments, though. If you do add one, you will be clicking "Send message" until the cows come home and each time you'll just see "An error has occurred. Please try again". I know it wasn't the size of the file I was trying to send. They supposedly allow a maximum of 3 files (jpg, pdf or png), max 3MB each. I attached one1.53MB jpg file and it would not go through. Why offer an option to attach files to the message if messages with attachments are rejected???
*UPDATE 2*
Once the message goes through, they do get back to you quickly but, sadly, they do show the same lack of flexibility that is typical of a few other large multi-brand retailers. No, they will not offer an additional discount on the damaged item. They can offer me either 15% off on my next order or I can return for a refund (issued only after their "warehouse specialists" have inspected the item) and reorder the same sandals.
Seeing as I previously got an additional 15% off as a first-time customer, if I were to reorder I would now have to pay more for the same sandals. But no, they won't accept the return AND reinstate that additional 15% off, even though that first-time customer discount has been wasted since they sent me an item which, by their own admission, does not meet their own quality standards. No, it's either or. Either keep the damaged pair and buy MORE with the 15% discount, or return and reorder paying MORE for the same sandals. Clever. They should really consider changing their name to ABOUT US, because it didn't feel like any of this has been about me at all... All things considered, I'm not likely to become a returning customer.

Qualität Technik, leichte Bedienung, schnelle Lieferung,

Excellent experience as always! Thanks