ABOUT YOU Opiniones 

139
•
TrustScore: 2.5 sobre 5

2,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Complete scam artists. Bought something for a relatives birthday over a month ago. Nothing arrived by end of delivery window provided. Contacted them 4 times via email, only receiving automated emails... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Leider hat ein Artikel auf einem weissen Hemd abgefärbt und wir mussten das Hemd entsorgen. Ein entgegenkommen der Firma war ausgeschlossen. Sehr entäuschend. Da werden bei verspätung der Packet... Ver más

Valorada con 1 estrellas sobre 5

Ordered twice, within a week. I received no contact when deliveries did not arrive on schedule. I made numerous calls to query the delay.Was told in both cases must be a "logistics issue" with Fastway... Ver más

Valorada con 5 estrellas sobre 5

Was extremely pleased with my order from About You and would have no problem recommending them. I rang twice after placing my order to check address details and the delay in the order arriving. Both r... Ver más

Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de bolsos de mano
  4. Tienda de ropa infantil
  5. Tienda de ropa para hombres
  6. Tienda de ropa para mujeres

Escrito por la empresa

ABOUT YOU is your own personal online fashion store. Here you can choose your individual highlights from over 800 top brands. You and your style take centre stage. Feel good is written in capital letters. The cosy shopping experience comes to your screen, with personal advice and inspiration along with it. ABOUT YOU gives you not only free shipping and returns, but also a 100-day return policy. And so that you can enjoy all these advantages while you're on the move, there's now the new ABOUT YOU app. This is all about you. It's ABOUT YOU.


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

139 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,5

Todas las opiniones

(139)

7 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Would recommend About You

I have ordered several items from About You over the last few months. They are very easy to deal with, get back to you quickly regarding queries and make it easy to return items. I found them much better in this regard than other online retailers, and returns are free. And they have a huge range of clothes and shoes on their App. I have already recommended them to friends.

26 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous

Shipping may take up to two weeks but very worth it loved my stuff from le ger and pilgrim will order again

20 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Excellent
I love how you help with size choices.
Who would like to receive order just to realise that sizes are wrong?
I ordered a lot(shoes and clothes) and everything fits perfectly.
Thank you, highly recommended

30 de marzo de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Delivery a bit long but Super Good Value!

Ordered a pair of shoes off this company. The item I ordered was supposed to arrive within two weeks. Over those two weeks my item did not arrive, so I contacted customer service. They were exceptionally fast, reliable and helpful. They helped me with all my queries and sorted them out. Within two weeks of contacting customer service my item arrived. They were super good value and I used a discount code from instagram to make the price even better! Because of the wait for my item they gave me a discount code for my next purchase. Recommend!!

24 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Website

A very good, easy to nabigate website. Ordered my boots & delighted to receive a further discount for first time use. Delivery did take a little while but as I wasn't going anywhere with Covid restrictions this was ok.

14 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sort your website out.

Where to start
I ordered about a month ago a pair of 8.5 UK Nike shoes from this website. They arrived 10 days later and were 7.5 UK for some reason. I tried to keep my cool as it could have been my mistake in ordering and upon review of my order it wasn't. This was fine I gave them to my brother and ordered another pair. So, another order is placed 2 weeks ago and I made sure that I bought an 8.5 UK pair and even down to the EU size I checked ten times to ensure I was getting the right sized pair of shoes. Did they arrive the correct size? Yep you guessed it, they didn't. Another pair of 7.5 UK shoes. I even tried to email the customer service after I ordered to ensure the order was placed correctly but even the website wouldn't allow me to do this. If this website does their sizing in US sizes they would want to make that very very clear on each pair of shoes because I've just wasted over 140 euro on 2 pairs of shoes that didn't fit me.
Appalling website would not advise anyone to order from them.

3 de marzo de 2021
Opinión espontánea
Logotipo de ABOUT YOU

Respuesta de ABOUT YOU

Hi Eoin,

We're sorry that you had this experience and we want to thank you for your feedback. We are constantly working to improve our online store and to optimise the customer's experience so you can shop stress free.

All the best,
Your ABOUT YOU team

Valorada con 5 estrellas sobre 5

I was very happy with the selection and…

I was very happy with the selection and prices!
My order was a bit late with the delivery so I contacted the customer support, and they were very fast to respond, in an hour, very helpfully and kind. Where I had questions, they knew all the answers and were proactive to offer me help and guide me thru the process of finding my order.
I was helped by Yavor and Valentin. Hope I got the names right.

Once again, it was a pleasure to shop with the whole about you team and I am looking forward to my next order!

Kind regards

Jasna Delic

2 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Placed 2 orders

Update to aboutyou reply:
I think your shop is the most backward I have ever purchased anything. Where in the world would a online shop would ask to fill a declaration form for refund?! In some third world countries maybe... Even that you have received my return of which I have the proof and I had to chase my refund, filling forms, calling your customer care. I would definitely buy nothing from your shop anymore and will buy from a normal shop where you don’t need to go through these ancient procedures just to get your money back.
Placed 2 orders, one was returned and after 15 days still no refund, second one never received and after speaking to customer service rep they said that I have to fill in the declaration that I haven't received the orders although I have all the proofs.

24 de febrero de 2021
Opinión espontánea
Logotipo de ABOUT YOU

Respuesta de ABOUT YOU

Hi Petro,

We're sorry that you've had a bad experience and we appreciate your feedback. The declaration form is a standard procedure that allows us to process your refund faster. If you still haven't received your refund for either your returned product or the product that didn't come, please reach out to our customer service team, we'd be more than happy to help you!

Best regards,
Your ABOUT YOU team

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