I rely very much on Trust Pilot reviews however with regard to ActivePosture Lumbar Support I notice that the majority of reviews are extremely happy about the wonderful customer support. Hardly any r... Ver más
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Consulta las opiniones de los clientes
Beats any other compression I've ever worn. As a rugby player who has had 5 years out with shoulder and back injuries, having to frequently go over rehab and resetting posture, activeposture really he... Ver más
La empresa ha respondido
Placed an order about 8 wks ago. It hasn’t arrived. I emailed almost a month ago to be told it was due to be restocked in 2-3 wks and it would be sent straight away. Emailed again this week to be told... Ver más
The posture shirt has made running much more comfortable after surgery on shoulder. Easy to wash, but tricky to get off when hot and sweaty :-) Recommended trying the bra products to my hair dresser a... Ver más
Información sobre la empresa
Escrito por la empresa
ActivePosture provides the unique, patented and medically approved Posture Shirt 2.0.
Información de contacto
ActivePosture Ltd., c/o DSV Accounting & Business Services, Suite 23 Colworth House, Colworth Park, Sharnbrook , MK44 1LZ, Bedford, Reino Unido
- 123 498 4902
- info@activeposture.co.uk
- activeposture.co.uk
3,8
Muy bueno
204 opiniones
Invita a los clientes a opinar
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Respuesta de Activeposture
Thank you very much for giving us a review - Much appreciated :)
Help with putting on premium brace.
I sent an email for instructions on how to put on the premium brace but you have not replied. Please answer my query and provide details on the brace. I used info@ email address and I have struggled to put the brace on. I have also struggled with help from my brother. Please help or provide refund.
27 de junio de 2023
Respuesta de Activeposture
Hi Paul, thank you for your review and order with us.
I am sorry that you have been experiencing issued with your brace and that you have not been able to reach out.
A colleague has reached out via mail to you to help and find a good solution for you. We hope this can make your experience a positive one in the end.
Don't hesitate to reach out again if you need anything.
Kind regars from Team Active Posture
Good communication Ordered a product…
Good communication Ordered a product that wasn;t suitable & exchanged it. Easy process to do so.
26 de junio de 2023
Respuesta de Activeposture
Thank you for your review. Much appreciated :)
Although a bit tight to begin with
Although a bit tight to begin with, now OK with good support: all round positive effect.
18 de junio de 2023
Respuesta de Activeposture
Thank you for your review. Much appreciated :)
Shoulder Brace
Good quality product comfortable to wear and eases my shoulder pain.
18 de junio de 2023
Respuesta de Activeposture
Thank you for your review. Much appreciated :)
Not happy at all !
Not happy at all !! Been waiting for 10 days for refund after they received my item back and nothing refunded yet !!!
26 de junio de 2023
Opinión espontánea
Respuesta de Activeposture
Hi Ferdan, thank you for your feedback and order with us.
We apologize for the waiting time on your return. We have indeed had some delays with the process and have today issued the refund for you return.
You should have received a separate mail regarding this.
Please don't hesitate to reach out to us directly by mail or phone if you have any questions about the return process, we're happy to help.
Kind regards Team ACTIVE POSTURE
It was far to small
It was far to small
And no label or information to send back to supplier. Plus it came later than the postage paid for
15 de junio de 2023
Respuesta de Activeposture
Thank you for your review! We are sorry to hear that you were not satisfied with the shirt. We do not send return labels with our parcels as it is a waste if they get thrown out.
However we offer a free return service which you can read about here: https://www.activeposture.co.uk/pages/shipping-and-return
We'd also love to help over phone or mail if you have any further questions :)
The package did not arrive on time.
7 de junio de 2023
Respuesta de Activeposture
Thank you for your review. We are sorry that the parcel did not come within the promised time period. If you have any questions regarding the order please don't hesitate to reach out to us and we will look into it for you :)
Respuesta de Activeposture
Thank you for your review. Much appreciated :)
Comfortable support
The product to very usable and comfortable and supportive. I couldn't do without wearing it
13 de mayo de 2023
Respuesta de Activeposture
Thank you for your review. We are thrilled to hear that the support is helping you in your daily life!
Review of lumbar support belt
Delivery following order was very fast. Belt, for my wife with lumbar problems, fits well and, in these early stages, seems to give some pain relief.
25 de mayo de 2023
I was uncertain as to how I had been…
I was uncertain as to how I had been charged for this item. My email enquiry was dealt with efficiently and in a friendly helpful way. The item was not suitable for my condition and I have received a full refund. I shall investigate other items in this company.
10 de mayo de 2023
Order 4318
Order 4318. Returned 2 months ago via the correct methods and enclosed all paperwork and still have no refund. They don’t answer the phone and they don’t reply to emails. Furious.
25 de mayo de 2023
Opinión espontánea
Respuesta de Activeposture
Hi Mark, thank you for your feedback!
We are sorry that you could not reach us by phone.
We saw your mail and responded within an hour, sometimes our response gets sent to your spam inbox so if you can't see it please check in your spam as well.
We hope the solution we reached by mail is satisfactory and again we apologize for the wait with your case.
Please don't hesitate to reach out if you have further questions.
Kind regards from Team ActivePosture
East to order and prompt delivery
29 de abril de 2023
The top was too tight so I returned it
The top was too tight so I returned it. There was NO returns label or returns form in the parcel, so I printed and completed the on-line returns form and put it in the parcel which I returned to the return address .
You took payment of £79.95 on 29 April.
I have certificate of posting dated 04/05/2023
Please arrange refund. Thank you.
28 de abril de 2023
Respuesta de Activeposture
Hi Margaret,
Thank you for your feedback, we take it to heart!
We are very sorry that you had an unfortunate experience with our returns system. We never send a return label or form with the parcel as we want to save paper from being sent out and not used, we therefore offer our online solution :-)
I have taken a look at this and refunded you for the order and you should receive an email confirmation within the next few minutes.
Please remember that we also have a direct phone line you can call or an email address you can mail us at where we respond within 24 hours, it is very important to contact us directly if something doesn't seem right.
Don't hesitate to reach out if you have further questions. We hope this solution was fitting and that it could make your experience a positive one in the end.
Kind regards
Team Anodyne
Excellent customer service!
Won't be able to comment on the efficacy of the zipped posture vest for some time but customer service is second to none. Originally sent under the wrong postcode and "returned to sender " it was reissued and sent out to me immediately without quibble and received within 24 hours.
1 de mayo de 2023
Still waiting for refund
Shirt wasn’t suitable and I’m still waiting for a refund as they have not let Klarna know I’ve returned the item
28 de marzo de 2023
Respuesta de Activeposture
Hi Kathrine, thank you very much for your feedback. We take it to heart.
I am sorry that the shirt did not live up to your expectations.
Unfortunately, we have had some technical issues which caused this delay and we are very sorry for the inconvenience this may have caused. We issued the refund the 3rd of May and you should have received a separate email regarding this.
If there is anything else we can do for you, please don't hesitate to reach out via email or on the phone.
Kind regards from Team Anodyne
Absolutely brilliant
Absolutely brilliant! Fantastic company to deal with! Products are well made and actually work! My partner and I both wear these products and are reaping benefits of these products. I would advise anyone who is having muscular issues to try these products as I am sure they will benefit as we are!
21 de abril de 2023
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